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Penerapan Teknologi Self-Service Dalam Meningkatkan Customer Satisfaction Pada Usaha Ritel Food and Beverage Yayuk Arsih; Adhadi Praja; Sandi Perdian; Sugeng Santoso; R. Nurhidajat
Administratif Profesional Vol 3 No 2 (2022): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digitalization is growing, especially since the COVID-19 pandemic, the industry has been forced to adapt quickly and transform through digital platforms to survive. Various technologies and innovations are present to answer the challenges to continue providing a satisfying shopping experience for customers. One of the digitalization innovations used to serve customer needs in the retail industry is self-service which allows customers to place orders or pay independently. Digital technology is applied to the retail sector for example self-service technology. Business fields that utilize self-service include restaurants, parking lots, gas stations, cinemas, and supermarkets, while the forms of self-service currently available and run by several retailers in Indonesia include Self Order Kiosks, Scan & Go, Scan & Shop, and Click & Collect. This study aims to analyze the application of self-service technology in the food and beverage retail industry and its relationship to increased customer satisfaction. The pre-survey was conducted by distributing questionnaires to customers who are accustomed to making transactions in food & beverage retail by using self-service services. The survey method is given to respondents to get a response to customer satisfaction. Multiple linear regression is used as an analysis and data processing tool to produce R2 of 0.80 which indicates that the completeness of supporting facilities, ease of ordering and payment, speed of service, transaction security, suitability of presentation, care and attention of employees towards customers (X1) and ease of use, visual appearance, product & price information, order efficiency, application response, and the risk of self-service technology (X2) explain customer satisfaction (Y) of 80.16%. It is hoped that the development of self-service technology can provide more detailed information, ease of use, and accuracy of the services offered.
PERAN IBU RUMAH TANGGA DALAM MENINGKATKAN KESEJAHTERAAN KELUARGA MELALUI MITRA APLIKASI CHILIBELI DI KECAMATAN PONDOK GEDE Sugeng Santoso
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 4 No. 2 (2021): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v4i2.33

Abstract

In their daily life, the role of IRT is always associated with roles related to affairs, kitchens, wells, and mattresses. However, nowadays, according to some sections of society, the stigma of IRT has shifted to an important role in helping the welfare of the family. This role is also increasingly important during the Covid-19 pandemic which attacks many family economic problems. In overcoming the above, many strat-ups have emerged with social objectives to help the productivity of IRTs in carrying out their roles, one of which is the Chilibeli application. Chilibeli is an online shopping application for daily products such as fruit, vegetables, basic necessities, and other household needs that carries the concept of social commerce - buying and selling activities that involve social interaction between users in a community through online and offline social networks. This study uses a descriptive approach by interviewing partners or housewives who are members of chilibeli partners. Sources of data used are direct interviews with housewives who are members of Chilibeli partners located in Pondok Gede District, Bekasi City covering the villages of Jatibening, Jatibening Baru, Jaticmpaka, Jatimakmur, Jatiwaringin The various benefits that can be felt by housewives who are members of the Chilibeli partnership include: a) getting commissions and loyalty bonuses for monthly sales. b) If the company's sales target is achieved, then as a partner can get a bonus of 0.5 grams of Precious Metals (certain categories). C) can help neighbors by providing staple products that have lower prices when compared to prices in other stores. D). Can work without leaving home and children, working flexible hours.
Analisis Strategi Pemasaran dalam Menghadapi Persaingan Bisnis Di Masapandemi di J&T Express Cabang Lubang Buaya Jakarta Timur Megawati Megawati; Sugeng Santoso
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 5 No. 2 (2022): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v5i2.51

Abstract

This study aims to identify and analyze marketing strategies in the face of business competition during the pandemic at J&T Lubang Buaya Branch, East Jakarta. This study uses a qualitative descriptive using interview, observation, and documentation data collection techniques conducted at J&T Express, Lubang Buaya Branch, East Jakarta. The informants in this study were employees and consumers of J&T Lubang Buaya Branch, East Jakarta. In this study using the 7P marketing strategy, namely Product, Price, Promotion, Place, People, Process, and Physical Evidence. The development of shipping goods in Indonesia is currently very fast. The existence of a pandemic has made the trend of online shopping increase in Indonesia. The marketing mix has seven elements that cannot be separated and are interrelated with each other. Keywords: Marketing Strategy, J&T Express, 7P Marketing Mix, Competition Business, Pandemic.
The Effectiveness of Integrated Management Packages in Controlling Aphid-Borne Virus Infections on Groundnut in South Sulawesi, Indonesia Niken Nur Kasim; Tri Asmira Damayanti; Sri Hendrastuti Hidayat; Sugeng Santoso
AGRIVITA Journal of Agricultural Science Vol 46, No 2 (2024)
Publisher : Faculty of Agriculture University of Brawijaya in collaboration with PERAGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17503/agrivita.v46i2.4320

Abstract

Aphid-borne viral infection is a major limiting factor for groundnut production in South Sulawesi, Indonesia. The study aimed to elucidate the effectiveness of integrated management packages (IMP) in controlling aphid-borne viruses infecting groundnut in the field. Field trials were conducted in a plot without (M0) and with plastic mulch and maize as a plant barrier (M1), while two different groundnut varieties, Bougainvillea leaf extract, and insecticides were incorporated as the subplot treatments. The treatments in M1 plot significantly reduced the aphid population (17.4–79.9%) and AUDPC incidence (51.7–87.3%), and severity (61.0–92.9%), respectively. The treatments increased dry pod production by 11.9–63.3% depending on subplot treatment compared to treatments in the M0 plot (p>0.05). Bean common mosaic virus strain PSt and Cowpea Polerovirus 2 were positively detected in groundnuts as well as in aphids using RT-PCR. Further, nine weed species in the vicinity of the field trial were found to be positively infected with BCMV-PSt, indicating their crucial role as reservoir hosts. Interestingly, the effectiveness of Bougainvillea leaf extract treatment in the M1 plot was comparable to that of the insecticide treatment, indicating that this IMP is a more cost-effective, eco-friendly groundnut virus control than the currently used method.
PENERAPAN METODE FISHBONE DIAGRAM AND 5 WYH’S ANALYSIS UNTUK MENINGKATKAN KUALITAS PRODUK PAKAIAN JADI Sugeng Santoso; Sarnadi; Ika Apriasty
Jurnal Visionida Vol. 8 No. 2 (2022): Desember
Publisher : Fakultas Ekonomi Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jvs.v8i2.6994

Abstract

The Indonesian apparel industries have challenge compared to competitors from other countries, such as China, Vietnam and Bangladesh. These countries have advantages such as cheap on raw materials,costs of production and international trade agreement schemes. However, the apparel industry in Indonesia can have other advantages, one of which is quality of product. The purpose of this study is to analyze the processes carried out in effort to improve quality of product by decreasing the defect rate through the formulation of an appropriate root cause analysis. The research uses a quantitative and qualitative approach, using the fishbone diagram method, 5 why's analysis and A3 templates, while the qualitative approach is carried out by interviewing the vendor to gain experience of the benefits before and after the application of the methods. Comparison of the average final inspection data from all vendors producing products of brand apparel XYZ before and after the application of the fishbone analysis method and 5 why's diagrams using the A3 template. The results showed an increase in the quality of apparel products with a decrease in the defect rate that caused the company's quality rating increased and also increased the ownership or a sense of responsibility for the quality of all parts, building a quality culture or culture of quality within the company, improving communication and coordination within the company
Optimalisasi kinerja tim proyek dengan memanfaatkan metode CPM dan PERT dalam pekerjaan pematangan lahan Efrizon, Efrizon; Masydzulhak Djamil Mz; Sugeng Santoso; Ahmad H. Sutawijaya
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 8 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (700.002 KB) | DOI: 10.32670/fairvalue.v4i8.1465

Abstract

This study aims to conduct a study on optimizing work performance on the work team forland development projects at PT PANARUB INDUSTRY in Brebes, Central Java, usingthe CPM and PERT methods. Significant delays in project completion become the basisfor testing all project activities starting from planning through work breakdownstructures, determining duration, interrelationships between activities and conductingstandard deviation tests using a normal distribution table to determine the probability ofproject completion by crashing which is the responsibility of full responsibility of theproject implementation team led by the Project Manager. The results of the threescheduling studies, namely scheduling according to the initial time of the project durationplanning according to the CPM and PERT methods can cut work time significantly so thatit has an impact on the work performance of the project team. The CPM and PERTmethods really help the project team's performance, especially in accelerating theoptimization of time and cost efficiency, and the actions taken are based on accuratecalculations.
BUILD OPERATE TRANSFER (BOT) AS BUSINESS ROLE MODEL FOR METERING SYSTEM AND DEVELOPMENT PROJECTS (STUDY CASES ON METERING SYSTEM PROJECT WHICH LOCATED AT PT. REXAUDIA SASADA SENTOSA) Andrean, Dicky; Sugeng Santoso
Dinasti International Journal of Management Science Vol. 2 No. 1 (2020): Dinasti International Journal of Management Science (September - October 2020)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v2i1.525

Abstract

This research was carried out on Build Operate Transfer investment in Business cooperation model to metering system development project by examinated those criterias by technology preparedness level (TKT) evaluation method, Innovation preparedness level and political, social economic, technology, environment & legal aspects (PESTEL). This research was carried out to earned value from level of technological readiness level 8 and 9, Those innovation steady level 3 which involved several division like business development, engineering, accounting & finance, administration, human resources and health safety environtment officer. Gathered from all divisions and gave an score for TKT 8 assessment should be weight of more than 95% for accurate data criteria are ready, an assessment of TKT 9 has weight of more than 91% for technology criteria which tested in actual conditions, an assessment of Katsinov 3 has weighting of more than 94% for Manufacture Aspects, while assessment of PESTEL has a weight of more than 85% for Legal Aspect. Furthermore, these assessment results were brought up into focus group discussion by presented the Managing Director as expert judgment on final assessor of data validation, indicators, graphics and risk management planning before making decision about those Build Operate Transfer concept on investment business cooperation model to metering system of development project.
Biologi dan neraca kehidupan ulat grayak jagung, Spodoptera frugiperda Smith (Lepidoptera: Noctuidae) pada tongkol jagung muda (Zea mays Linn.) sebagai pakan alternatif: Biology and life table of fall armyworm, Spodoptera frugiperda Smith (Lepidoptera: Noctuidae) on baby corn (Zea mays Linn.) as alternative feed Bety Sumaryati; Dewi Sartiami; Sugeng Santoso
Jurnal Entomologi Indonesia Vol 20 No 2 (2023): July
Publisher : Perhimpunan Entomologi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5994/jei.20.2.188

Abstract

Mass rearing techniques for the production of Spodoptera frugiperda larvae in large quantities as research materials is important to be developed. Baby corn has the potential to be observed as alternative feed for mass rearing of fall armyworms. However, the biology and life table of S. frugiperda feeding on baby corn has not been studied. This research aims to study the morphology, biology, and life table of S. frugiperda fed on baby corn. Larvae of F1 fall armyworm were reared singly and fed with baby corn, after pupation it was moved to containers. Thirty pairs of adults were reared in a cage filled maize plant. Observations conducted daily from the eggs until the adult died. Results showed variations in the color and size of the eggs, larvae, pupae, and adults. Developmental periods of eggs, larvae, and pre-pupae were 2.47, 14.96, and 1.83l days. Pupal period was 9.75 days (male) and 8.81 days (female). The life cycle were 37.69 days (male), and 37.7 days (female). Duration of pre-oviposition, oviposition, post-oviposition were 1.60, 7.90, and 2.26 days. Adult longevity was 11.34 days (male) and 11.76 days (female). The average number of eggs laid was 1.365,86/female with a hatch rate of 94,68%. Survival curve of S. frugiperda was type I, with GRR  of 1.442,49 individuals/generations, and  the Ro was 1.342,77 individuals/females/generation. Ther was 0.23 individual/female/day, the T  was 31.23 days, and the DT was 3.01 days. This result showed that baby corn can be an alternative feed for mass rearing of S. frugiperda.
Identifikasi molekuler lepidopteran predator Coccidae pada tanaman kopi di Sukabumi: Molecular identification of predatory Lepidoptera of Coccidae on coffee plants in Sukabumi Arlia Dwi Hapsari; Sugeng Santoso; R. Yayi Munara Kusumah
Jurnal Entomologi Indonesia Vol 21 No 2 (2024): July
Publisher : Perhimpunan Entomologi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5994/jei.21.2.151

Abstract

A predatory Lepidoptera that has the potential to be a biological control agents of the soft scale insect (Coccidae) on coffee plants (Coffea spp.) was found in Sukabumi, West Java. However, information regarding the species name of predatory Lepidoptera has never been reported in Indonesia. Literature for morphological identification of this predatory Lepidoptera species is limited. Therefore, this study was conducted to identify predator species molecularly. Predators were collected from coffee plantations that were infested by soft scale in Sukabumi, West Java. Identification using the PCR procedures of mitochondrial COI gene was carried out in the laboratory. The results show that the sample DNA sequences (629 bp) has a similarity level of 95.67% (GenBank) and 95.37% (BOLD Systems) to the Autoba rubra Hampson species. Based on phylogeny analysis, the sample is also closely related to Mataeomera spp. The DNA sequences alignment variation of sample and four species voucher A. rubra in the GenBank database was 7.58%. Therefore, it can be concluded that the predatory Lepidoptera preying on soft scale insects on coffee plants in Sukabumi are most closely related to A. rubra.
Perancangan dan Pembuatan Fetal Doppler Simulator Cempaka Kumala Sari; Safira Fegi Nisrina; Sugeng Santoso
Bunda Edu-Midwifery Journal (BEMJ) Vol. 8 No. 1 (2025): Februari 2025
Publisher : Akademi Kebidanan Bunga Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54100/bemj.v8i1.258

Abstract

Denyut jantung janin (DJJ) adalah indikasi sensitif status janin, terutama karena berhubungan dengan kontraksi uterus. Pemantauan detak jantung janin tidak bisa dilakukan secara kasat mata, jadi peralatan diperlukan untuk membantu memantau detak jantung janin. Janin detak jantung dapat dipantau menggunakan Doppler. Doppler berguna untuk memeriksa apakah janin tumbuh normal, dengan ditandai detak jantung pada janin. Denyut jantung pada janin sangat penting karena denyut jantung merupakan indikator utama kehidupan janin di dalam rahim. Ini terkait penggunaan Doppler yang berfungsi sebagai jantung janin monitor tarif harus akurat. Untuk menguji akurasi Doppler (Kalibrator Doppler) simulator janin diperlukan. Simulator janin adalah peralatan yang digunakan untuk melakukan tes dan memecahkan masalah di Doppler. Sesuai Peraturan Menteri Kesehatan Republik Indonesia Nomor: 363/Menkes/IV/1998 Tentang Pengujian dan Kalibrasi Perangkat Medis di Kesehatan Fasilitas Pelayanan Pasal 2 menyatakan bahwa "Setiap peralatan kesehatan harus diuji dan / atau dikalibrasi untuk memastikan nilai yang benar keluaran atau kinerja dan keamanan penggunaan "sehingga simulator janin atau simulator Doppler janin merupakan peralatan penting dalam menentukan kebenaran nilai Doppler. Dari hasil uji fungsi alat didapatkan Pengujian fungsi alat Fetal doopler simulator ini dilakukan dengan menempelkan solenoid dengan tranduser alat fetal doopler, dari pengaturan yang diatur oleh user jumlah rangsangan yang diterima oleh fetal doopler mendapatkan nilai presentase kesalahan sebesar 1,88% secara keseluruhan dan memiliki tingkat akurasi sebesar 98,1%.