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All Journal JURNAL PROMOSI KESEHATAN INDONESIA UNEJ e-Proceeding JURNAL CITRA KEPERAWATAN Jurnal Kreativitas PKM Manuju : Malahayati Nursing Journal Jurnal Ilmu Keperawatan Jiwa Jurnal Ilmiah Keperawatan Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat The Indonesian Journal of Health Science Jurnal Aisyah : Jurnal Ilmu Kesehatan Critical Medical and Surgical Nursing Journal Jurnal Peduli Masyarakat Indonesian Journal of Community Health Nursing Babali Nursing Research Jurnal Ilmiah Pamenang (JIP) Journal of Vocational Nursing Proceedings of the International Conference on Nursing and Health Sciences Nurse and Holistic Care Jurnal Keperawatan Health and Technology Journal (HTECHJ) JOURNAL OF HEALTH MANAGEMENT RESEARCH Synthesis Global Health Journal Prosiding Seminar Nasional Pengabdian Kepada Masyarakat: Peduli Masyarakat Inovasi Kesehatan Global Journal of Community Empowerment for Multidisciplinary (JCEMTY) PAPUMA: Journal of Comunnity Services Jurnal Abdimas Pamenang The Indonesian Journal of Health Science
Erik Kusuma
Faculty Of Nursing, Universitas Jember
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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AI CHATBOT FOR HEALTH EDUCATION BY NURSES: PATIENT ACCURACY AND ACCEPTANCE Erik Kusuma; Dicky Edrian Kurniawan; Bagus Dwi Cahyono; Ainul Fitriyah
Journal of Vocational Nursing Vol. 7 No. 1 (2026): MAY 2026
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jovin.v7i1.72820

Abstract

Introduction: AI-based chatbots are increasingly used in healthcare to deliver automated patient education due to their ability to provide instant responses and process large volumes of data. Despite their potential, concerns regarding accuracy, patient trust, and regulatory issues continue to limit their full integration into clinical practice. This systematic review evaluates the accuracy, acceptance, and effectiveness of chatbots in supporting nurse-led education. Methods: Adhering to PRISMA guidelines, a systematic search of five databases (2019–2024) identified 17 relevant studies. Data extraction focused on study design, chatbot interventions, evaluation metrics, and key findings. Results: The analysis revealed that chatbot accuracy ranged from 60% to 90%, with rule-based systems (92%) outperforming machine learning models (83%). Patient acceptance was moderate: 68% of users expressed willingness to use chatbots, but only 42% fully trusted their recommendations. Trust increased by 30% when chatbot responses were validated by healthcare professionals. Conclusions: AI chatbots can effectively address routine inquiries and reduce nurses’ workload; however, their limited emotional intelligence and contextual adaptability reduce their effectiveness compared to nurse-led education. Key challenges remain in terms of accuracy, trust, and regulation. Future research should focus on personalization, AI–human collaboration, and the development of ethical frameworks to ensure safe and effective implementation.
Co-Authors Aditya, Ronal Surya Ainul Fitriyah Al Rafi Afzaal Fazl , Rab Alfina Damayanti Kurnia Alif Alwi Apriana Rahmawati Arifin, Hardiyah Novita Arista Maisyaroh Astuti, Anggia Ayu Devi Nastiti Ayu Devi Nastiti Ayu Dewi Nastiti Ayu Dewi Nastiti Ayu Dewi Nastiti Ayu Dewi Nastiti Ayu Dewi Nastiti, Ayu Dewi Ayu Nastiti Ayu Novitasari, Bunga Bagus Dwi Cahyono Bayu Herlambang Chika Adinda Difia , Lestari Dewi Nastiti, Ayu Dicky Edrian Kurniawan Dwi Cahyono, Bagus Dwining Handayani Dwining Handayani Dwining Handayani Dwining Handayani Echa Putra , Prakassyah Eko Prasetya Widianto Endrian Kurniawan, Dicky Evy Aristawati Evy Aristawati Fitriyah, Ainul Handayani, Dwining Handayani, Dwining Handayani Heri Suroso, Heri Herlambang, Bayu Iftia Yasmin , Ghinnanafsi Indah Setyowati Indari Khilyatun Nisa , Nugraheni Mani'ah Mellow , Kusmiyana Mareta Deka Paraswati Mochammad , Alfiansyah Muhammad Daffa Alvin , Ekananda Nafi'a, Abidatun Nasriati, Ririn Niken Aulia , Septiana Novifah, Dinda Maulidyah Nurul Huda Puspitasari, R. A Helda R. A. Helda Puspitasari R.A. Helda Puspitasari Rahmawati, Iis Rakhmatika, Via Rega Ayu , Darasuta Rizky Angga , Pratama Siti Karimatul Kamila Siti Nurwinda Sugiono, Atik Tri Pratiwi Syaifuddin Kurnianto Tirsa , Febiyanti Toha, Muhammad Tri Clarinda, Mutiara Tsai, Mei-Ling Viyata Chanifiah Utami Wibowo, Suhendra Agung Yuni Asri Zahra Fadia Siti , Halizah Zahroh, Anisatuz