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Analisis Kualitas Pelayanan di Kantor Desa Bola Kecamatan Bola Kabupaten Wajo Berdasarkan Dimensi SERVQUAL untuk Kepuasan Masyarakat Muhammad Akram; Burhanuddin Burhanuddin; Erna Erna; Gustina Gustina
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 3 No. 3 (2025): September: MASIP: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v3i3.1170

Abstract

This study aims to describe the quality of services at the Bola Village Office, Bola District, Wajo Regency. The type of research used is descriptive qualitative research, with data collection techniques through observation, interviews, and documentation. Data analysis was carried out through several stages: data reduction, data presentation, and conclusion drawing. To test the validity of the data, this study applied credibility, transferability, dependability, and confirmability tests to ensure the results could be accountable and applicable in broader contexts. The analysis results, based on the five SERVQUAL dimensions, indicate that the service quality at the Bola Village Office is considered good. The first dimension, reliability, shows that the services provided are in line with the existing standard operating procedures (SOPs), supported by adequate training for the staff. This ensures that the services provided are timely and consistent with the public's expectations. The second dimension, responsiveness, shows that the staff can provide quick responses through the implemented priority system, allowing issues faced by the public to be handled promptly. The third dimension, assurance, is demonstrated by the professionalism of the staff and the security of the data. This provides a sense of security to the public, knowing that their data is managed properly and securely. The fourth dimension, empathy, is demonstrated by the personal attention given by the staff to the community. The staff not only provides efficient services but also cares about individual needs, fostering a more humanistic and close relationship with the residents. Meanwhile, the fifth dimension, physical facilities, is adequate to support smooth service delivery, though some improvements are still needed in terms of cleanliness and maintenance. Overall, the findings of this study emphasize the importance of quality-based service in improving public satisfaction. With services that prioritize reliability, responsiveness, assurance, empathy, and adequate facilities, the Bola Village Office can enhance service quality and provide greater satisfaction to the community.
Pengaruh Penerapan Absensi Fingerprint dan Motivasi Kerja terhadap Disiplin Kerja Pegawai pada MAN 3 Bener Meriah Kabupaten Bener Meriah Syarifudin Syarifudin; Sabri Sabri; Erna Erna; Masri Ramadhan; Rahmita Dini
Manajemen Kreatif Jurnal Vol. 2 No. 2 (2024): Mei: Manajemen Kreatif Jurnal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/makreju.v2i2.3326

Abstract

The purpose of this study was to measure the effect of fingerprint attendance and work motivation on employee work discipline at Man 3 Bener Meriah. The number of respondents in the study was 45 people using saturated sampling techniques. The data collected through the questionnaire were expressed in the form of a Likert scale, then tabulated and processed using multiple linear regression techniques using the SPSS version 27 application. The results of the multiple linear regression equation Y = 2.507 + 0.583 + 0.422, indicate that there is a partial effect of fingerprint attendance on employee work discipline with a significance level of 0.000 <0.05 with a t-count value of 4.316, there is also a partial effect of work motivation on employee work discipline with a significance level of 0.002 <0.05 with a t-count value of 3.252. The results of the study also showed an influence between fingerprint attendance and work motivation simultaneously on the work discipline of Man 3 Bener Meriah employees with a significance level of 0.000 <0.05 with a calculated f value of 14,634. The R square Determinant Coefficient shows a figure of 0.411, this means that the work discipline variable is influenced by the fingerprint attendance variable and work motivation by 41.1% and 58.9% is influenced by other variables not examined in this study.
Dampak Pemberian Biskuit Daun Katuk terhadap Produksi ASI pada Ibu Menyusui di Wilayah Kerja Puskesmas Kuta Baro Kabupaten Aceh Besar Erna Erna; Rosalia Putri; Abdi Jihad
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 5 No. 1 (2026): April: Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v5i1.7128

Abstract

The production of breast milk is essential for promoting optimal growth and developmental outcomes in infants throughout the first six months of life. Nevertheless, several studies have indicated that some breastfeeding mothers face challenges in producing adequate milk, often influenced by nutritional status, psychological conditions, and environmental support. The katuk plant (Sauropus androgynus), a well-known local herb, has long been recognized for its potential as a natural galactagogue that can stimulate breast milk production. The innovation of processing katuk leaf extract into biscuits offers a more practical, convenient, and potentially acceptable alternative for daily consumption among the community. The present study aimed to examine the impact of katuk leaf biscuits on breast milk production among breastfeeding mothers within the jurisdiction of Kuta Baro Health Center, Aceh Besar District. A pre-experimental design utilizing a one-group pretest–posttest method was implemented, involving 20 breastfeeding mothers who fulfilled the established inclusion criteria. Data collection was carried out through the administration of questionnaires and by measuring breast milk volume using a calibrated measuring cup.The study findings indicated that before the intervention, most participants had relatively low breast milk production, averaging 69.1 ml. After a seven-day intervention, the mean breast milk volume showed a significant increase to 246.5 ml, with a p-value of 0.000 (p < 0.05), the findings indicate that katuk leaf biscuits exert a significant influence on increasing breast milk production. Overall, this study underscores the potential of locally sourced, herbal-based food innovations as an effective and sustainable approach to enhancing breast milk production and supporting the success of exclusive breastfeeding programs.
Analisis Kualitas Pelayanan Tenaga Kependidikan Kepada Mahasiswa di Fakultas Ilmu Sosial Universitas Puangrimaggalatung Risda Handayani; Erna Erna; Eka Patmasari
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 1 (2026): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i1.953

Abstract

This study aims to analyze the quality of services provided by education staff to students at the Faculty of Social Sciences, Puangrimaggalatung University by using a qualitative approach, through in-depth interviews and observations, this study explores students' views, experiences, and perceptions of various aspects of services provided by education staff, which include reliability, responsiveness, assurance, empathy, and physical evidence of Student Needs. The data obtained were analyzed with thematic analysis techniques to identify patterns and themes related to service quality. The results of this study show that although the majority of students are satisfied with the services received, there are several challenges that need to be considered, such as when they want to take the signature in question, and the attitude of empathy towards students is not even. This research provides important insights for the faculty to improve the quality of education staff services in order to better meet the needs and expectations of students, thereby creating a better academic experience.
PENDIDIKAN KESEHATAN TENTANG PENYAKIT GOUT DI DESA COT YANG ACEH BESAR Nanda Desreza; Khairuni Azrah; Eni Widiyawati; Susi Handarista; Vidi Hidayatun Naja; Nada Aprillia; Maria Ulfa; Erna Erna; Nadiatul Hikmah; Santi Sinaga; Ariska Arfianda; Una Namira
JURNAL PENGABDIAN KEPADA MASYARAKAT BIDANG KESEHATAN Vol 5, No 2 (2023): OKTOBER 2023
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Desa Cot Yang termasuk ke dalam wilayah Kecamatan Kuta Baro, salah satu masalah kesehatan lansia adalah asam urat. Pelaksanaan kegiatan pengabdian masyarakat dilaksanakan untuk memberikan pelayanan pemeriksaan umum dan edukasi kesehatan secara dini untuk menjaga kesehatan masyarakat. Target dalam pelaksanaan pengabdian masyarakat ini adalah masyarakat di desa Cot Yang, Kecamatan Kuta Baro, Kabupaten Aceh Besar. Luaran dari kegiatan ini adalah meningkatkan kesadaran dan pengetahuan masyarakat dalam upaya menjaga kesehatannya. Kapasitas pelayanan pengabdian kepada masyarakat kami tertuju untuk 20 peserta yang didistribusikan secara merata di desa Cot Yang. Berdasarkan kegiatan yang telah dilakukan, dapat ditarik beberapa kesimpulan yaitu pemahaman masyarakat dan lansia di desa dapat meningkat melalui pemberian pendidikan dan pengetahuan tentang pengertian penyakit asam urat, berbagai macam dampak yang ditimbulkan akibat penyakit asam urat. Melalui kegiatan ini diharapkan agar Pendidikan kesehatan tentang pengertian penyakit asam urat perlu dioptimalkan terutama cara pencegahan dan penyebabnya, sehingga masyarakat desa Cot Yang dapat hidup berkualitas. Kata Kunci : Pendidikan, Kesehatan, GoutThe village of cot yang belongs to the area of Kuta Baro district, one of the health problems of the elderly is gout. The implementation of community service activities is carried out to provide general examination services and early health education to maintain public health. The target in the implementation of this community's devotion is the community in the village of Cot Yang, Kuta Baro district, Aceh besar district. The outcome of this activity is to raise public awareness and knowledge in an effort to maintain their health. Our community service capacity is targeted at 20 participants distributed evenly in the village of Cot Yang. Based on the activities that have been carried out, some conclusions can be drawn that the understanding of the community and the elderly in the village can be improved through the provision of education and knowledge about understanding of gout disease, and the impact caused by gout. Through this activity, it is hoped that health education on the understanding of gout disease needs to be optimized especially the methods of prevention and its causes, so that the people of the village of Cot Yang can live a quality of life. Keywords: Education, Health, Gout