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All Journal Jurnal Manajemen Pendidikan Jurnal Manajemen Informasi dan Administrasi Kesehatan Journal of Multidisciplinary Academic Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Indonesian of Health Information Management Journal (INOHIM) Surya Medika: Jurnal Ilmiah Ilmu Keperawatan dan Ilmu Kesehatan Masyarakat Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Jurnal Health Sains Jurnal Kesehatan Tambusai Jurnal Ilmiah Wahana Pendidikan Nusantara Hasana Journal Archives of The Medicine and Case Reports Arkus COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesian Journal of Health Information Management (IJHIM) Jurnal Ilmiah Kesehatan Masyarakat Sehat Rakyat: Jurnal Kesehatan Masyarakat Journal of Innovation Research and Knowledge Jurnal Rumpun Ilmu Kesehatan Jurnal Sosial dan Sains Journal of Hospital Management Cerdika: Jurnal Ilmiah Indonesia MEDICORDHIF Jurnal Rekam Medis Journal of Educational Innovation and Public Health Jurnal Medika Nusantara Vitamedica: Jurnal Rumpun Kesehatan Umum Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Vitamin: Jurnal Ilmu Kesehatan Umum Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan Jurnal Rekam Medic
Widjaja, Lily
Universitas Esa Unggul
Religion Agriculture, Biological Sciences & Forestry Humanities Astronomy Computer Science & IT Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : Journal of Multidisciplinary Academic

 1 
A Service Quality Review of Medical Record Department In Private Hospital, South Jakarta Eka Widya Rita P.; Ratna Indrawati; Lily Widjaja
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The medical record is a document containing the patient's identity, history, physical examination, diagnosis, supporting tests and patient treatment. Here, the excellent medical record system service is one of the standard hospital services that function to help the patient care process. Thus, in this study to obtain empirical evidence and field data regarding the input, process, output, and impact in the medical records department at the outpatient installation of a Class-B Private Hospital at South Jakarta. Here, we used the data observation in June-July 2020 using the Mix Method with retrieval technique of Purposive Sampling sample of 72 medical records and 10 medical record staff respondents. The study results shows that the completeness of medical records reached 93.1% with the accuracy of the data around 87.5% and the distribution reached 58.3% with an average distribution time of 11 minutes / medical record. Also, in the effective category, the reliability value was 92%, responsiveness in was 100%, assurance was 100%, and empathy was 100% while tangibles in the less effective category were 67%. Thus, it means that the medical records service system in the outpatient installation at X Private Hospital Class B, South Jakarta, was in an effective category. Further research should be conducted to obtain more in-depth information.
Co-Authors -, Muniroh Adelia Anggraini Adi Widodo Adil Hidayat Adinda Pratiwi Alex Sander Alfi Shiddiq Syafrian Aliyani Aliyani Amirah Syafiqah Zahra Anas Fajry Rhomadon Angelina Angelina Anggraini, Adelia Annisa Nur Salsabila Arip Budiana Azhar Muttaqin Azhar Muttaqin Azidah, Mega Puspita Bahlani Bangga Agung Satrya Bangun, Evi Vania Bangun, Gabriella Eviana Bayu Fajar Ilhami Bella Safitri Choirunisa Choirunisa Dani Sagitha Daniel Happy Putra Della Rati Saputri della Dewi, Deasy Rosmala Dewi, Sisilia Kartika Dian Nur Muslimah Dina Sonia Dwi Chandrarika Putri Aulia Dwijayanti, Risma Mei Eka Widya Rita P. Endika Rachmad Fadia Eka Septiawati Fannya, Puteri Fauzan Habibilah Fauziah Irfany Ferina Ferina Ferina, Ferina Firmansye Ika Panggulu Fredrika Welhelmina Gabriella Eviana Bangun Gina Sonia Gita, Elsa Chandra Harahap, Maulidiah Rizki Hosizah Hosizah Ilham Abdurohman Indawati, Laela Intan Rusdiana Dewi Jeillia Jihan Swaradwibhagia Khoirunnisa Sabiladina Kusumapradja, Rokiah Laela Indiawati Lautsan, Christina M. Fuad Iqbal Maulidiah Rizki Harahap Mega Puspita Azidah Muhamad Fazriyansah Muniroh - Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh, Muniroh Nanda Aula Rumana Natsir Nugroho Nindia Septa Tiana Nurmalasari, Dinda Nurmalasari, Mieke Octa Rina Sari Pratiwi, Adinda Puspita, Kori Putri Fannya Putri Nurindahsari Putri, Alifatul Aulia Sagita Rahayu, Ririn Rahelia Putri Rani Puspita Ningrum RATNA INDRAWATI Regina Yulianti T. S Rezal, Muhammad Rifda Ulfa Andini Ririn Rahayu Risma Sisni Fadilla Saarah Salsabila Putri Yadita Sabiladina, Khoirunnisa Salsabila, Annisa Nur Sarah Khonsa Setiawan, Mohammad Yusuf Siti Rahmawati Handayani siti Widya Astuti, siti Sofi Romando Putri Suciyanti Suciyanti Suriyantoro, Suriyantoro Surlialy, Dewi Tantri Wilananda Tri Harti Maya Utami Uli Shalatiya uli Umi Khoirun Nisak Vania Rachma Putri Viatiningsih, Wiwik Wiranata, Tyansa Eka Sampoerna Yasinta Rosalia Menna Yenni Syafitri Yulia, Noor