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Journal : EDUMATIC: Jurnal Pendidikan Informatika

Analisis Sentimen Ulasan Co-Pilot Google Play dengan SVM, Neural Network, dan Decision Tree Najibulloh, Imam Kharits; Tahyudin, Imam; Saputra, Dhanar Intan Surya
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 1 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i1.29673

Abstract

Sentiment analysis is a technique used to understand user opinions through product or service reviews. The purpose of this research is to compare three classification methods, namely Support Vector Machine (SVM), Neural Network (NN), and Decision Tree (DT) in analyzing the sentiment of users of the Indonesian-language Microsoft Co-Pilot application taken from the Google Play Store. The dataset consists of 20,000 reviews, which first went through preprocessing such as normalization, tokenization, stopwords removal, and stemming. The three methods we used in this study have a Multilayer Perceptron (MLP) architecture with three hidden layers and a ReLU activation function, as well as a dropout regularization technique to avoid overfitting. Model evaluation was conducted using accuracy, precision, recall, and F1-score, with the results showing that NN achieved the highest accuracy of 95.5%, followed by SVM with 95.4% and DT with 92.1%. The advantage of the NN method lies in its ability to recognize more complex patterns in Indonesian, especially in handling informal text and code-mixing. This research contributes to the development of Artificial Intelligence (AI)-based applications by providing insights into the effectiveness of classification methods in Indonesian sentiment analysis, which is important for improving service quality and the development of NLP technology in Indonesia. The practical implications of this research can be used in the development of AI-based applications that are more responsive to user sentiment.
Co-Authors Agustina, Nur Ngaenun Al-Haq, Ahnaf Vanning Al-Haq Alam, Yusuf Nur Alfirnanda, Weersa Talta Ammar Fauzan, Ammar Ananda, Fahesta Ananda, Rona Sepri Andrianto Andrianto Anggraini, Lintang Wahyu ANNISA HANDAYANI Anton Satria Prabuwono Arifa, Pujana Nisya Aris Munandar Azhari Shouni Barkah Bayu Surarso Berlilana Berlilana Che Pee, Ahmad Naim Daffa, Nauffal Ammar Dani Arifudin Dhanar Intan Surya Saputra Diniyati, Faoziyah Fahiya Eko Priyanto Eko Winarto Evania Adna Faiz Ichsan Jaya Fajariyanti, Alya Nur Fandy Setyo Utomo Fatmawati, Karlina Diah Febryanto, Bagas Aji Fitriani, Intan Indri Giat Karyono Hadie, Agus Nur Hellik Hermawan Hermanto, Aldy Agil Hidayah, Septi Oktaviani Nur Ilham, Rifqi Arifin Irfan Santiko Iskoko, Angga Isnaini, Khairunnisak Nur Khoerida, Nur Isnaeni khusnul khotimah Kuat Indartono Kusuma, Bagus Adhi Lestari, Silvia Windri Ma'arifah, Windiya Maulida, Trisna Melia Dianingrum Miftahus Surur, Miftahus Muhammad Reza Pahlevi Murtiyoso Murtiyoso Musyafa, Muhamad Fahmi Nabila, Putri Isma Najibulloh, Imam Kharits Nanjar, Agi Nazwan, Nazwan Nur Adiya, Az Zahra Dwi Nur Faizah Nur holifah, Anggita Oyabu, Takashi Prasetya, Subani Charis Prastyo, Priyo Agung PUJI LESTARI Purwadi Purwadi Purwadi Purwadi Putra, Bernardus Septian Cahya Putra, Feishal Azriel Arya R Rizal Isnanto Rahayu, Dania Gusmi Rahma, Felinda Aprilia Ramadani, Nevita Cahaya Rizaqi, Hanif Rozak, Rofik Abdul Rozak, Rofiq 'Abdul Rozak, Rofiq Abdul Rozak, Rofiq ‘Abdul Rozaq, Hasri Akbar Awal Saefullah, Ufu Samsul Arifin Santoso, Bagus Budi Sarmini Sarmini Satriani, Laela Jati Setiabudi, Rizki Sholikhatin, Siti Alvi Syafaat, Alif Yahya Syafiq, Bayu Ibnu Taqwa Hariguna Tikaningsih, Ades Tri Retnaningsih Soeprobowati Triana, Latifah Adi Triawan, Puas Wardani, Syafa Wajahtu Widiawati, Neta Tri Widya Cholid Wahyudin Wini Audiana Wulandari, Hendita Ayu Yarsasi, Sri Zainal Arifin Hasibuan Zulfa Ummu Hani Zumaroh, Agnis Nur Afa