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All Journal Health Notions Journal of Humanities and Social Studies Cendana Medical Journal
Idawati Trisno
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Arts Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Journal of Humanities and Social Studies

 1 
Analysis Of Patient Satisfaction Levels At Inpatient Installations At Bhayangkara Hospital Kupang Napitupulu, Melissa Putri M.; Littik, Serlie K. A; Trisno, Idawati; Roga, Anderias Umbu; Muntasir, Muntasir
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 6, No 1 (2022): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i1.9473

Abstract

Patients will feel satisfied if expectations equal or exceed the reality of hospital services. Reports of patient complaints at the inpatient installation at Bhayangkara Kupang Hospital show low patient satisfaction. This study aimed to determine patient satisfaction in terms of the five dimensions of quality. This research is a quantitative study with a cross-sectional design in which proportional sampling (PPS) uses For this reason, the inpatient installation at Bhayangkara Kupang Hospital requires improvement in the cleanliness of bathrooms and inpatient rooms, the comfort of the waiting room, waiting time for inpatients, the time to visit patients, and the provision of suggestion boxes.
Co-Authors Anderias Umbu Roga Deri Riskiyanti Tallo Manafe Dyah Gita Rambu Kareri Fendy Suhariadi Folamauk, Conrad Liab Hendricson Lintang Briliana Aristia Muntasir, Muntasir Napitupulu, Melissa Putri M. Serlie K.A. Littik Widodo J Pudjirahardjo Yohanes Ian Kurniawan Lolan