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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Bisnis Transportasi dan Logistik Horizon: Indonesian Journal of Multidisciplinary
Lut Mafrudoh
Institut Transportasi dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Throughput dan Dwelling Time pada Yard Occupancy Ratio Pelabuhan Sunda Kelapa Muhammad Riza Affiat; Fahri Fadli; Lut Mafrudoh
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 2 (2021): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (158.437 KB) | DOI: 10.54324/j.mbtl.v7i2.661

Abstract

Sunda Kelapa Harbor as a branch of PT. PELINDO II, which is located in North Jakarta and is one of the ports where cargo ships berthed in Jakarta apart from Tanjung Priok port. Along with the development of the pattern of transporting goods using containers, PT IPC Sunda Kelapa Port provides services to containers by providing container stacking field facilities for loading and unloading, stuffing and stripping. This activity will provide an overview of the conditions of Throughput, Dwelling Time and Yard Occupancy Ratio. And these three elements will be the object of this research. The research objective was to determine how much influence the Throughput and Dwelling Time have on the Yard Occupancy Ratio. The research analysis method is Linear Regression analysis.The results of the analysis show that there is a significant influence between Throughput, Dwelling Time, on the Yard Occupancy Ratio.
KAJIAN SISTEM INFORMASI MANAJEMEN TERHADAP KESELAMATAN PENERBANGAN PADA AIRNAV JAKARTA Lut Mafrudoh; Ferizka Wahyuningtias; Chaidir Tasran
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 1 (2017): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i1.863

Abstract

The purpose of this research is to know how Management Information System related to EFFORT system at AirNav Indonesia JATSC Perum LPPNPI Branch Office, how the safety of flight, how the influence of Management Information System related EFFORT system to safety. This research uses field data (field research) and library (library research). Method of data analysis by using simple linear regression, correlation coefficient analysis, and hypothesis test. The result of analysis and discussion shows a strong relationship between management information system related to EFFORT system with flight safety aimed at correlation coefficient addressed with correlation coefficient r = 0.81 less than 1, and result of hypothesis test show that thitung> ttabel = 1, 85> 1.701 so Ho rejected Ha accepted. This means that there is a significant relationship between management information systems related to the EFFORT system on aviation safety.
CITRA PERUSAHAAN, PENGGUNA DAN PRODUK TERHADAP LOYALITAS KONSUMEN PADA PERUSAHAAN PENERBANGAN Yogi Ashari; Juanita Rahmafatyra; Lut Mafrudoh
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 3 (2017): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i3.877

Abstract

This research is done to find out the direct and indirect influences of corporate image, user image, and aviation product image towards consumers’ loyalty.  The samples used were gathered from 100 respondents coming from Facebook accounts that are linked to official aviations services accounts.  The result shows that the corporate image, user image and aviation product image influences towards consumers’ loyalty scale is 61.3% and has a significant effect. The scale is the result of the Trimming mode path analysis by eliminating one exogenous variable which has no significant effect; that is the corporate image. From the two variables which have significant effect to consumers’ loyalty, the product’s image has the biggest effect with 39.1% percentage.
Evaluation of Customer Satisfaction with Railway Company Services in Area VI Yogyakarta Indriyati Indriyati; Sarinah Sihombing; Lut Mafrudoh; Andre Yosafat; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.5947

Abstract

This study evaluates customer satisfaction with the service facilities of PT Kereta Commuter Indonesia (KCI) in Area VI Yogyakarta. As the number of Commuter Line (KRL) users continues to grow, understanding customer needs and expectations is crucial for improving service quality. A quantitative survey approach was employed using a Likert scale and multiple customer satisfaction measurement tools, including the Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and Importance–Performance Analysis (IPA). The findings reveal that the CSI score reached 86.50%, indicating a high level of customer satisfaction, although several service dimensions particularly schedule punctuality and facilities for persons with disabilities still require improvement. To the best of the authors' knowledge, this is one of the first studies focusing on customer satisfaction in Area VI Yogyakarta that integrates CSI, NPS, and IPA simultaneously. The results provide valuable insights for PT KCI in formulating customer-centric service improvement strategies to further enhance overall satisfaction and service performance.
Factors Influencing Seller’s Satisfaction of E-Commerce Platforms Reni Dian Octaviani; Ratna Suminar; Agus Usman; Fani Rahmawati; Rijal Rosid; Lut Mafrudoh
HORIZON: Indonesian Journal of Multidisciplinary Vol. 4 No. 3 (2026): HORIZON: Indonesian Journal of Multidisciplinary
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/hijm.v4i3.5363

Abstract

The rapid growth of the online marketplace sector has transformed the way sellers operate their businesses in the digital age. The choice of online marketplace platform is a strategic decision as it directly influences market reach, operational efficiency and seller satisfaction. This study aims to analyse the influence of promotions, transaction costs, delivery services, and vendor support on seller satisfaction when selecting an online marketplace platform. The study employs a quantitative approach using a survey method involving 100 sellers operating in the Central Java region. Data were collected via a structured questionnaire and analysed using Partial Least Squares-based Structural Equation Modelling (SEM-PLS). The results indicate that promotions, transaction costs, delivery services, and vendor support have a positive influence on seller satisfaction. Among these four factors, vendor support has the most significant influence on seller satisfaction when using online marketplace platforms. These findings suggest that the technical support and services provided by platform operators play a crucial role in enhancing seller satisfaction and the continued use of the platform by sellers.
The Influence of Umrah Brand Equity Toward Customers Value, Trust, and Commitment Aisyah Rahmawati; Asep Mulyana; Lut Mafrudoh; Ratna Suminar
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 2 (2026): JIMKES Edisi March 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i2.5053

Abstract

This study examines the influence of Umrah brand equity on customer value, trust, and commitment toward Umrah travel agencies in DKI Jakarta. Using a quantitative approach, data were collected through an online survey of 370 pilgrims who had performed Umrah before the COVID-19 pandemic. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM–PLS). The results show that brand equity has a positive and significant effect on customer value, trust, and commitment. Customer value and trust also positively affect pilgrims’ commitment, with customer value mediating the relationship between brand equity and commitment, while trust does not. These findings indicate that perceived value plays a stronger role than trust in enhancing pilgrims’ loyalty and long-term engagement with Umrah service providers. Theoretically, this research contributes to the understanding of brand equity within faith-based service contexts, which remain underexplored in marketing studies. Practically, Umrah travel organizers should strengthen their brand equity by improving service quality, maintaining transparency, and building a credible and consistent brand image to enhance customer value, trust, and loyalty.
Co-Authors Agus Usman Aisyah Rahmawati Andre Yosafat Asep Mulyana Chaidir Tasran Euis Saribanon, Euis Fahri Fadli Fani Rahmawati Ferizka Wahyuningtias Indriyati Indriyati Juanita Rahmafatyra Muhammad Riza Affiat Octaviani, Reni Dian Ratna Suminar Rijal Rosid Sarinah Sihombing Yogi Ashari