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The Effect of Benefits, Service Quality, Ease of Use on the Attractiveness and Satisfaction of Dana's E-Wallet Consumers Hani Aprilia Sari; Minto Waluyo
Inovbiz: Jurnal Inovasi Bisnis Vol 10, No 2 (2022)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v10i2.2498

Abstract

The COVID-19 pandemic has changed all community activities that should have been carried out directly (offline) into online activities, including transaction activities. The change in the pattern of online transactions has turned into an e-wallet (e-wallet). This study has a purpose, namely to determine the effect of variable benefits, service quality, and ease of use on the attractiveness and satisfaction of DANA E-Wallet consumers. This research is a quantitative research conducted at the e-wallet company PT Elang Sejahtera Mandiri, namely DANA. The focus of this research is on users of the DA-NA application. The population of this study was conducted on DANA e-wallet users in Indonesia using sampling data. In this study using as many as 20 indicators. This research is included in cross sectional research, namely research that is used to determine the comparative relationship of several subjects who want to be studied with a sample of respondents through one data collection. The results of the study of the effect of the variables of benefit, service quality, and ease of use on the attractiveness and satisfaction of DANA E-Wallet consumers showed that the benefits and service quality had a positive effect on the attractiveness of using DANA e-wallet. Meanwhile, user convenience cannot be proven in this study because the convenience variable is excluded from the research model
Analysis of the Effect of E-Services Quality on Customer Satisfaction and Repurchase Decisions on E-Commerce Shopee Dalili Batrisyia; Minto Waluyo
Inovbiz: Jurnal Inovasi Bisnis Vol 10, No 2 (2022)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v10i2.2497

Abstract

Currently the times and technological developments are increasingly rapid and sophisticated so that people use digital technology more to meet their needs. This study aims to determine the effect and simultaneous equations of e-service quality variables (efficiency, fulfillment, reliability, privacy, responsiveness, compensation and contact) on satisfaction and repurchase decisions of Shopee e-commerce customers. This research was conducted using a quantitative descriptive approach. This study uses more than one endogenous variable, so the tools that can be used are SEM (Structural Equation Modeling) and PLS (Partial Least Square). However, in this problem the feasibility and compliance using SEM with the assumption of ML (Maximum Like-lihood) technique with a range of 100-200 samples. The results of the research on the analysis of the influence of e-service quality on customer satisfaction and repurchase decisions at E-Commerce Shopee that have been analyzed, obtained several conclusions, namely efficiency, fulfillment, reliability, responsiveness, privacy, compensation and contact variables have a significant effect if they become one variable. exogenous namely e-service quality. The e-service quality variable has a significant effect on customer satisfaction and repurchase decisions. Simultaneous equations obtained from the analysis of the effect of E-Service Quality on Customer Satisfaction and Repurchase Decisions at E-Commerce Shopee are Y1 = 0.835 X + Z2 and Y2 = 0.750 Y1 + Z3.
Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Kerja Karyawan terhadap Kesejahteraan Karyawan di PT. Mohtra Agung Persada Syafitri, Kharisma; Waluyo, Minto
Jurnal Samudra Ekonomi dan Bisnis Vol 15 No 1 (2024): JSEB
Publisher : Fakultas Ekonomi Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33059/jseb.v15i1.7648

Abstract

This research aims to determine the relationship between co-worker relationships, supervision, working conditions and changes in career status on employee satisfaction, as well as knowing the relationship between job satisfaction and employee welfare at PT. Mohtra Agung Persada. The sample for this quantitative research is employees of PT. Mohtra Agung Persada numbered 150 respondents. Data was obtained from distributing questionnaires using a Likert scale, then analyzed using the structural equation modeling (SEM) method. The results of this research found that co-worker relationships and career development were proven to have a positive and significant effect on employee job satisfaction, and supervision and working conditions were proven to have no significant effect on employee job satisfaction. Moreover, the results show that job satisfaction has a positive and significant effect on employee job satisfaction.
On/Off Temperature Monitoring and Control via the Internet of Things Using iTCLab Kit Basuki Rahmat; Minto Waluyo; Tuhu Agung Rachmanto
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3325

Abstract

With the Internet of Things (IoT) gradually evolving as the next phase of the Internet's evolution, it becomes important to recognize the various potential domains for IoT deployments, and research challenges especially those related to monitoring and control applications in industry. This paper shows how to program a simple On/Off temperature control system via IoT using Arduino and the iTCLab Kit. Meanwhile, for monitoring and controlling temperature via cellphone, the IoT MQTT Panel is used. The experimental results show that the control system has worked well. This is indicated by controlling and monitoring the results of temperature control via cell phone as expected.
Temperature Monitoring via the Internet of Things Using PID-iTCLab Basuki Rahmat; Minto Waluyo; Tuhu Agung Rachmanto
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3332

Abstract

iTCLab or Internet-Based Temperature Control Lab is a temperature control kit for feedback control applications with an ESP32 Microcontroller, LED, two heaters, and two temperature sensors. The heater power output is adjusted to maintain the desired temperature setpoint. Thermal energy from the heater is transferred by conduction, convection, and radiation to the temperature sensor. Heat is also transferred from the device to the environment. In this paper, it is shown how to program temperature monitoring on the iTCLab Kit via the Internet of Things (IoT) using the Arduino programming language. The controller used is Proportional Integral and Derivative (PID). From the experimental results, the temperature monitoring system works well, and the results of temperature control via a cellphone using the IoT MQTT Panel are shown by the real situation
ANALISIS PERBANDINGAN METODE TRANSFER LEARNING DENSENET201 DAN VGG-19 TERHADAP PERFORMA KLASIFIKASI KUALITAS BUAH TOMAT Sanjaya, Clairine Aurellia; Waluyo, Minto
Jurnal Informatika dan Teknik Elektro Terapan Vol 13, No 1 (2025)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v13i1.5810

Abstract

Melakukan analisa kualitas khususnya pada bidang pertanian pada buah tomat menjadi salah satu aspek penting karena buah tomat merupakan salah satu buah yang hingga saat ini banyak digunakan untuk pengolahan pangan. Data yang diperoleh diolah dengan memanfaatkan teknologi dengan metode transfer learning menggunakan metode DenseNet201 dan VGG19. Metode yang akan digunakan dalam pengolahan data akan dibandingkan untuk mendapatkan hasil yang lebih efektif dalam memprediksi kualitas buah tomat. Hasil menunjukan bahwa dengan model DenseNet201 dengan menggunakan ImageNet mendapatkan nilai akurasi sebesar 92% dan model VGG didapatkan hasil sebesar 82% sedangkan hasil tanpa ImageNet diperoleh model DenseNet201 memperoleh hasil akurasi sebesar 88% sedangkan model VGG19 sebesar 90%. Pada penelitian ini dilakukan untuk pengembangan sistem komputasi dalam mengklasifikasi kualitas buah tomat yang lebih efektif dalam dalam proses evaluasi.
Analysis of Marketing Strategies with Marketing Mix at the Pratama Clinic of the Malang Police Station Using the SOAR Method Sitompul, Adriel; Waluyo, Minto
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22436

Abstract

Malang District Police Principal Clinic is a first level health facility. Referring to the website of the Ministry of Health (Kemenkes) regarding Health Service Units (UPK), Based on existing data, there is a decrease in the number of visitors every year, starting from 2018 to 2022. The purpose of this study is to see how the implementation of marketing strategies using marketing mix at the Pratama Clinic of the Malang Police with the SOAR method. This research uses the soar analysis method which serves to analyze how the implementation of existing marketing strategies. The results of this study are that the implementation strategy implemented by this clinic has not been effective, based on the results of data processing through the IFE, EFE, and IE matrices from the questionnaires distributed, the results show that the marketing strategy that has been carried out at the Pratama clinic of the Malang police with the IFE score and EFE score in the IE matrix is in quadrant V (Medium-Medium) with the condition of hold and maintain (Market penetration and system development). From both IFE and EFE scores, the difference is quite small, meaning that both have a balanced point that is not too strong and not too weak. This proves that in the eyes of visitors to the Pratama clinic of the Malang police station there are still several things that need to be improved.
Analysis of the Influence of Human Resource Development, Motivation, and Work Environment on Employee Performance and Employee Productivity (Case Study at PT. Mandiri Karya Kirana) Pridynafiah, Levina; Waluyo, Minto
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22341

Abstract

The success of a company is determined by the quality of its human resources, motivation, and work environment. One way to maintain quality and quantity is by enhancing and sustaining employee performance and productivity, thereby achieving the company's goals to the fullest. When employee performance and productivity are good, the objectives of a company, such as PT Mandiri Karya Kirana, in increasing profits, will be carried out effectively. Hence, this research seeks to understand the influence from human resource development, motivation, and work environment on employee performance and employee productivity at PT Mandiri Karya Kirana. The research methodology employed is the Structural Equation Modeling (SEM) method, with a sample size of 100 respondents. The results of research indicate that human resource development has a positive and significant impact on employee performance, motivation has a positive but non-significant impact on employee performance, the work environment could not be proven due to its exclusion from the research model, and employee performance has a positive and significant impact on employee productivity, obtaining a simultaneous equation Y2 = 0.528 X₁ + (0.085) X₂ + Z₄.
The Effect of Marketing Mix 4P on Purchasing Decisions and Repurchasing Intention Prochiz in Indonesia Using the SEM and SWOT Methods Nugroho, Aqshal Daffa; Waluyo, Minto
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22040

Abstract

Prochiz comes as a delicious cheese product, with high nutritional content. Prochiz has problems with product, price, place, and promotion variables on purchasing decisions and repurchase intention. In addition, Prochiz is still ranked 2nd in the Top Brand Index ranking, and has not been able to become number 1. The purpose of this study was to determine the effect of the 4P marketing mix on purchasing decisions and repurchases of Prochiz cheese in Indonesia and determine the marketing strategy of Prochiz cheese using the SWOT (Strengths, Weaknesses, Opportunities, and Threats) method. The method used in this study uses SEM (Structural Equation Modeling) and SWOT. SEM is used to show simultaneous equations between variables and SWOT is used to determine marketing strategies. The results of data processing show that the product has a significant effect on repurchase intention, while the price and place variables doesn’t have a significant effect on purchasing decisions, promotion cannot be proven, and purchasing decisions have a significant effect on repurchase intention. The simultaneous equation obtained in this study is Y1 = 0,839 X2 + 0,167 X2 + 0,005 X3 + Z4 and Y2 = 0,727 X1 + 0,147 X2 + 0,004 X3 + Z5.
Analisis Kepuasan Pelanggan Perusahaan Galangan Kapal dengan Customer Satisfaction Index untuk Strategi Pemasaran Berbasis SWOT Febriana Putri Wahyono, Qhintara; Waluyo, Minto
SURYA TEKNIKA Vol 11 No 2 (2024): JURNAL SURYA TEKNIKA
Publisher : Fakultas Teknik UMRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jst.v11i2.8322

Abstract

The shipbuilding industry plays a crucial role in Indonesia's economy. Customer satisfaction is a key factor in the success of shipbuilding companies to remain competitive in both domestic and global markets. This study aims to analyze customer satisfaction levels using the Customer Satisfaction Index (CSI) method and to develop a marketing strategy based on SWOT analysis. The CSI calculation indicates a customer satisfaction level of 67.42%, categorized as "Satisfied," although there are still areas that need improvement, such as delivery time and response speed. The SWOT analysis identifies the company's strengths in meeting customer needs and service quality. The recommended Strength-Threats (ST) strategy is to launch flagship products with innovative features and establish active communication with government regulators. Strategic recommendations include digitizing processes, improving efficiency, and training staff to enhance customer communication. With these measures, the shipbuilding company can improve customer satisfaction and strengthen its competitiveness in the global market.