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All Journal Jurnal Manajemen Pelayanan Publik Jurnal ASET (Akuntansi Riset) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Community Service and Empowerment Journal (IComSE) Jurnal Dharma Bhakti Ekuitas Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) JRAP (Jurnal Riset Akuntansi dan Perpajakan) Paradoks : Jurnal Ilmu Ekonomi Kriez Academy Horizon: Indonesian Journal of Multidisciplinary Banking & Management Review
Herry Achmad Buchory
Sekolah Tinggi Ilmu Ekonomi Ekuitas
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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The Influence of Service Quality and Information Quality on the Jamsostek Mobile “JMO” Application Towards Reputational Risk Mediated by Participant Satisfaction Dwitama, Sony; Buchory, Herry Achmad
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.65531

Abstract

Digital transformation, exemplified by the BPJS Ketenagakerjaan's Jamsostek Mobile “JMO” application, is a key strategy for improving public services, though it introduces reputational risks. This study examined the impact of service and information quality on reputational risk, with participant satisfaction as a mediating variable. Data were collected from 280 active Jamsostek Mobile “JMO” application users in Greater Bandung (Bandung City, Bandung Regency, West Bandung Regency, and Cimahi City) via purposive sampling and a quantitative survey. The data was analyzed using Structural Equation Modeling (SEM). The results of the study demonstrate that the quality of information and services has a positive and significant impact on participant satisfaction. Furthermore, contentment has a substantial and adverse effect on reputational risk. Additionally, the quality of information and services has a substantial and adverse effect on reputational risk. These findings emphasize the importance of strengthening the functional and informative quality of digital applications as a proactive strategy to build user satisfaction and maintain the institution's reputation. Therefore, strategically managing application quality is crucial in maintaining public trust in digital social service institutions such as BPJS Ketenagakerjaan.
Investment Decision and Project Value: Systematic Literature Review Using the PRISM Approach Sugandi, Dede; Buchory, Herry Achmad; Brata, Ignatius Oki Dewa; Oktavian, Rizky Ferari; Rusli, Yus Djunaedi
HORIZON: Indonesian Journal of Multidisciplinary Vol. 4 No. 3 (2026): HORIZON: Indonesian Journal of Multidisciplinary (In-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/hijm.v4i3.5395

Abstract

The increasingly complex nature of the global business environment demands a more comprehensive approach to investment decision-making and project valuation. Traditional approaches, which focus on financial aspects, are considered insufficient to fully account for the dynamics of modern investment, which involve various dimensions of value. This study aims to identify and synthesise theoretical developments and the factors influencing investment decisions and project value based on the latest scientific literature. This study employs a Systematic Literature Review (SLR) approach following the PRISMA protocol. Data were collected from the Scopus, Google Scholar, and SSRN databases covering the publication period 2021–2025. Data analysis was conducted through the stages of screening, coding, and thematic synthesis to identify patterns, approaches, and key findings in previous research. The findings indicate a shift towards the integration of non-financial factors, particularly ESG, the use of more adaptive evaluation methods such as real options, and the application of artificial intelligence in investment analysis. Furthermore, behavioural factors and corporate governance have been shown to play a significant role in enhancing the quality of investment decisions. This study underscores the importance of a multidimensional approach to investment evaluation for practitioners and policymakers.
Co-Authors Bachmid, Faiz Said Brata, Ignatius Oki Dewa Dede Sugandi Dwitama, Sony Hilman, Dede Homan, Hery Syaerul Laksono Sulistyobudi, Y Tri Oktavian, Rizky Ferari Pebriani, Hilda Riana, Nia Rr Rachmawati Rr Rachmawati Setiandy, Cindy Handayani Siska Willy Suganda, Uce Karna Terra Saptina Maulani Vidyana, Nisrina Eka Yus Djunaedi Rusli