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Journal : Edu Masda Journal

Pengaruh Kualitas Pelayanan Kefarmasian Terhadap Tingkat Kepuasan Pasien Di Empat Apotek Kota Tangerang Selatan Melizsa Melizsa; Renato Putra Herwina; Magdalena Niken
Edu Masda Journal Vol 4, No 2 (2020): Edu Masda Journal Volume 4 Nomor 2
Publisher : STIKes Kharisma Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52118/edumasda.v4i2.110

Abstract

There has been a shift in the orientation of pharmaceutical services from only drug management to comprehensive patient care (Pharmaceutical Care). Some factors that influence the level of patient satisfaction are the quality of pharmaceutical services. The purpose of this study was to determine the Effect of Pharmaceutical Service Quality on Patient Satisfaction Level in Four Pharmacy City of South Tangerang. This research is a type of quantitative analytic research with cross sectional method. This study uses an accidental sampling method by distributing questionnaires to 100 respondents in four South Tangerang city pharmacies. The results showed that the quality of pharmaceutical services has a strong influence on the level of patient satisfaction that has a Pearson correlation of 0.714. The assessment category for the service quality variable produced a pretty good answer (65%) and quite satisfied (75%) forpatient satisfaction. The quality of services provided by the four pharmacies is good, but it must be continuously improved so that there is no decrease in patient satisfaction in the future. 
PENGGUNAAN ANTIHISTAMIN DAN OBAT LAINNYA PADA PASIEN DEWASA DI APOTEK SINAR MUTIARA APOTIK GUNUNG SINDUR, BOGOR Oktovina, Magdalena Niken; Annisa, Fitra; Ismaya, Nurwulan Adi
Edu Masda Journal Vol 7, No 1 (2023): Edu Masda Journal Volume 7 Nomor 1
Publisher : STIKes Kharisma Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52118/edumasda.v7i1.187

Abstract

Antihistamines are a class of drugs that can block the effects of histamine by blocking histamine receptors, in various allergic events. The use of antihistamines has a side effect of drowsiness, but this group is not recommended in the management of insomnia or difficulty sleeping because it can cause tolerance. The use of antihistamines is accompanied by other drugs to support the success of therapy, so it is necessary to monitor the use of antihistamines in remote areas such as Gunung Sindur through one of the pharmacies. This study was to determine the characteristics of antihistamine users, the purpose of use, class and type of antihistamines, and other drugs that accompany them. The study was conducted using purposive sampling and retrospective time on prescription data for 3 months from February to April 2022. The results showed that from 212 patient prescriptions using antihistamines, the most users were female patients (50,47%), an late teens age range between 19 to 25 years (38,7%), where sedative, the first generation antihistamine group such as CTM (Chlorheniramine Maleate) 54,88% more used than non sedative, 2nd generation antihistamines such as Cetirizine 45,12%. The use of antihistamines with the most indications for urticaria (14,63%), while the other drugs that most often accompanied it were the corticosteroid group (21,15%) where the most corticosteroid group was Dexamethasone 11,45%. Based on other types of drugs, the most is Glyceryl Guayakolat (12.18%) which is an expectorant. The use of antihistamines in the area is still dominated by the first generation, the use is also adjusted to the availability of drugs and the cost of treatment in the area.ABSTRAKAntihistamin adalah golongan obat yang dapat memblokir efek histamin dengan memblokir reseptor histamin, dalam berbagai kejadian alergi. Penggunaan antihistamin memiliki efek samping mengantuk, namun golongan ini tidak dianjurkan dalam penatalaksanaan insomnia karena dapat menimbulkan toleransi. Penggunaan antihistamin disertai dengan obat lain untuk menunjang keberhasilan terapi sehingga perlu dilakukan pemantauan penggunaan antihistamin di daerah terpencil seperti Gunung Sindur melalui salah satu apotik. Penelitian ini untuk mengetahui karakteristik pengguna antihistamin, tujuan penggunaan, golongan dan jenis antihistamin, serta obat lain yang menyertainya. Penelitian menggunakan purposive sampling dan waktu retrospektif pada data resep selama 3 bulan dari bulan Februari-April 2022. Hasil penelitian menunjukkan bahwa dari 212 resep pasien yang menggunakan obat antihistamin, pengguna terbanyak adalah pasien wanita (50,47%), usia remaja akhir antara 19-25 tahun (38,7%), dimana obat penenang golongan antihistamin generasi pertama seperti sebagai CTM (Chlorheniramine Maleate) 54,88% lebih banyak digunakan dibandingkan non sedatif, antihistamin generasi ke-2 seperti Cetirizine 45,12%. Penggunaan antihistamin dengan indikasi urtikaria terbanyak (14,63%), sedangkan obat lain yang paling sering menyertai adalah golongan kortikosteroid (21,15%) yang terbanyak adalah Dexamethasone 11,45%. Berdasarkan jenis obat lain, paling banyak adalah Glyceryl Guayakolat (12,18%) yang merupakan ekspektoran. Penggunaan antihistamin di daerah masih didominasi oleh generasi pertama, penggunaannya juga disesuaikan dengan ketersediaan obat dan biaya pengobatan di daerah tersebut.