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All Journal International Journal of Artificial Intelligence Research Alignment: Journal of Administration and Educational Management Arus Jurnal Sosial dan Humaniora Almufi Jurnal Pengabdian kepada Masyarakat Brilliant International Journal of Management and Tourism (BIJMT) NeoRespublica : Jurnal Ilmu Pemerintahan Brilliant International Journal of Management and Tourism
Joko Tri Brata
Universitas Sulawesi Tenggara
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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PUBLIC SERVICES AT HALUOLEO AIRPORT TOWARDS SOCIETY 5.0 Joko Tri Brata; Rahmisyari Rahmisyari; Mustaking Mustaking
Brilliant International Journal Of Management And Tourism Vol. 3 No. 1 (2023): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v3i1.1169

Abstract

The development of a territory requires adequate and accountable transportation services. The objectives of this study are to determine (1) how people's perceptions of public services at Haluoleo Airport align with the Society 5.0 concept and (2) supporting factors for public services at Haluoleo Airport in the Society 5.0 era. The research method used was a qualitative research technique with an emphasis on a sample of 70 airplane passenger respondents. The results of the study concluded that: (1) Public servants at HaluoleoKendari Airport, with indicators that: communication is already good, participation still needs to be increased, officials must be able to direct, officers must provide quick action, officers are on time, officers are friendly enough, followed by comfortable airport facilities and officers who are attentive; (2) The factors that affect the quality of service at Haluoleo Airport are mainly in terms of human resources, and the main weaknesses are related to professionalism and competence at the educational level, which still needs improvement, even though the current implementation of organizational culture is quite good because there are guidelines for the organization and sufficient leadership. To improve service, employee responsiveness is still needed to hear various complaints, aspirations, and expectations of airport service users, and officials must be informative so that information that should be conveyed to airport service users reaches airport service users, as well as efforts to improve inter-organizational coordination at the airport.
Co-Authors Abdul Nashar Abdul Rahman Adrian Tawai Andi Wijaya Asnawi Asri Djauhar Catur Sugiarti Haeruddin La Ode Abdul Manan La Ode Abdul Manan La Ode Bariun Mustaking, Mustaking Ni Komang Esi Yuningsih Nonia Sakka Lebang Rahmat Hidayat Rahmisyari Rahmisyari Rahmisyari Rulinawaty Rulinawaty Siti Jawiah st Jawiah St. Jawiah Sufrianto, Sufrianto Suyuti HM