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All Journal JAM : Jurnal Aplikasi Manajemen SINERGI: Jurnal Ilmiah Ilmu Manajemen SEISENSE Journal of Management Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan SENTRI: Jurnal Riset Ilmiah Journal of Business Management and Economic Development Journal of International Multidisciplinary Research International Journal of Economics, Business and Innovation Research
Eddy Yunus
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Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of Business Management and Economic Development

 1 
Influencing Factors on Patient Contentment: Digitalization's Moderating Role in East Java's Health Office Sari, Ervita Indra; Yunus, Eddy; Riyadi, Slamet
Journal of Business Management and Economic Development Том 2 № 02 (2024): May 2024
Publisher : Pt. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v2i02.624

Abstract

This research aims to analyze the role of service quality on patient satisfaction in the East Java Provincial Health Service. The study involved 400 patients at the Outpatient Health Center within the East Java Provincial Health Service. The results showed that Organizational Management had a negative and insignificant effect on patient satisfaction, while Work Culture had a negative and insignificant effect. The physical work environment had a positive and significant effect on patient satisfaction, while Service Quality had a positive and insignificant effect. System digitalization moderated service quality, influencing patient satisfaction. Organizational Management had a negative and insignificant effect on patient satisfaction, while Work Culture had a negative and significant effect. The study highlights the importance of quality health services in achieving patient satisfaction, as it is a level of patient feeling that arises from the performance of the health service they receive. The study also highlights the role of the physical work environment in influencing patient satisfaction through service quality. Overall, the study highlights the importance of addressing the factors that influence patient satisfaction in the East Java Provincial Health Service.
Analysis of Digitalisation, MIS, Service Quality, Operational Efficiency on HR Performance at Bunda Sarini Clinic Wijaya, Giovanni Owen Nanda; Yunus, Eddy
Journal of Business Management and Economic Development Том 3 № 01 (2025): January 2025
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v3i01.1352

Abstract

This study investigates the influence of Digitalization, Management Information Systems (MIS), Service Quality, and Operational Efficiency on HR Performance at Bunda Sarini Primary Clinic in Banyuwangi. Using a quantitative research design, the study collected data through structured surveys and analyzed it using multiple regression analysis. The results indicate a strong correlation (R = 0.805) between the independent variables and HR Performance, with 64.8% of the variance (R² = 0.648) explained by these factors. The F-test (F = 15.872, Sig. = 0.000) confirms that these variables collectively exert a statistically significant impact on HR Performance. Among them, Service Quality (β = 0.389, t = 4.321, Sig. = 0.000) demonstrates the most substantial effect. The study underscores the necessity of improving service quality, advancing digitalization, and strengthening operational efficiency to enhance workforce productivity. Future research should incorporate employee engagement, leadership styles, and workplace culture to gain a more comprehensive perspective on HR Performance.
Co-Authors Ahsan, Mohammad Alfa, Tomi Alkaf, Abdur Rachman Aminullah Assagaf Amirul Mustofa Amirul Mustofa Ananda, Nova Adhitya Asi, Yuli Sintha Darlia, Nelvika Fitriyani, Ika Giovanni Owen Nanda Wijaya Handyman Manalu, Brilliant Haryati, Eny Hashmi, Abdul Razzak Imaniar Cahyani Ismi Avissa, Nadia Meithiana Indrasari Meithiana Indrasari, Meithiana Raditya Purnomo, Bambang Sabardiman, Ken Sari, Ervita Indra Slamet Riyadi Soesilo, Rahman SRI UTAMI ADY Sukesi . Suyanto Suyanto Suyanto Tandy Izzud Alauddin Wijaya, Giovanni Owen Nanda