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All Journal HASANUDDIN JOURNAL OF BUSINESS STRATEGY
Mahlia Muis
Economics and Business Faculty, Hasanuddin University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Service Innovation and Customer Experience on Repurchase Intentions Maya Handayani; Mahlia Muis; Muhammad Toaha
Hasanuddin Journal of Business Strategy Vol 4 No 2 (2022): Hasanuddin Journal of Business Strategy
Publisher : Magister Management, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjbs.v4i2.532

Abstract

The rapid growth of fast-food restaurants has resulted in the opening of various fast-food restaurant locations in Makassar, which shows the increasingly competitive fast-food industry. When customers consume and spend a long time in fast food restaurants will affect customer repurchase intentions; service innovation and customer experience become the most important predictors of customer behavior. This study aims to determine the effect of service innovation and customer experience on the repurchase intention of McDonald's Hertasning Makassar consumers. The type of research used is descriptive quantitative. With a total number of voluntary participants, 154 respondents. The data analysis technique was used using multiple regression analysis with computer software tools SPSS 25 for Windows. The study results that service innovation can be used to predict repurchase intention. Differently, customer experience did not affect repurchase intention.
Co-Authors Abdul Rahman Kadir Ade Ary Machmud Amiruddin Amiruddin Andi Reni Astri Wulan Purnamasari Dewi, Andi Ratna Sari Dian A.S. Parawansa Dwi Zulkarnian Hariati Hariati Maya Handayani Medilla Laila Muhammad Erfan Muhammad Toaha Muhammad Yunus Amar Nuraeni Kadir Nurul Pratiwi Syarifuddin T Wahda Rasyid Wardhani Hakim Yoseph Awunim Yunus Amar