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All Journal Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Penelitian Peternakan Terpadu SUPERMAT (JURNAL PENDIDIKAN MATEMATIKA) Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi JURNAL TEKNIK INDUSTRI Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Sains dan Informatika : Research of Science and Informatic J-ISACC : Journal of Islamic Accounting Competency Jurnal Kajian Dan Penalaran Ilmu Manajemen Al Itmamiy : Jurnal Hukum Ekonomi Syariah Ekonomi Keuangan Syariah dan Akuntansi Pajak JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Jurnal Bisnis, Ekonomi Syariah dan Pajak Akhlak: Jurnal Pendidikan Agama Islam Dan Filsafat Moral : Jurnal Kajian Pendidikan Islam Jurnal Prasasti Ilmu Global Education : International Journal of Educational Sciences and Languages
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Veterinary Other

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PENGARUH PREMI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DI PT. BRI LIFE CABANG JAMBI Emi Eriyani; Sucipto Sucipto; Agustina Mutia
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 2 No. 1 (2024): Januari : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v2i1.261

Abstract

The purpose of this study was to determine the influence and how much the premium and service quality have on customer satisfaction at pt. Bri life Jambi branch. This research uses a quantitative approach with primary data collection techniques in the form of a questionnaire of 48 respondents. It can be concluded that the variable premium and service quality have a significant effect on customer satisfaction. The results showed that the calculated t value for the premium variable (Xi) was 2.589 with a significance level of 0.013 because t calculated was greater than t table (2.589 <0.05), so it could be concluded that Ho was rejected and Ha was accepted which stated that there was premium significantly positive effect on customer satisfaction Bank BRI Life
Co-Authors Addiarrahman Ade, Ade Irma Suryani Adi Prasetya Nanda Nanda Agus Wahyudi Agustina Mutia Ahmad Syahrizal Alkadri, Syarifah Putri Agustini Aminuyati Andriana Wihartantri Kusumaningrum Azzah Padilah Beid Fitrianova Andriani Danang Triagus Setiawan Desi Indaryuni Dicky Hendardi Dini Oktaviani Eka Ridhawati Ridhawati Elviyanti Anggraini Emi Eriyani Eri Nofriza Erwin Saputra Siregar Hanny Musyayyadah Hatip, Ahmad Holil Kibron Lusiana Prastiwi M.Taufik Ridho Meliana Dewi Mohamad Roykhan Muhammad Khairul Amri Nurlia Fusfita Pamuji Setiawan Pamuji Rachmat Panca Putera Resi Witnana Rina Rizqiyah Saipullah Hismaslul Sekar Dwi Ardianti Siti Asmaul Mustaniroh Siti Munawaroh SRI UTAMI Suci Andanawari Tri Susilowati Usdeldi, Usdeldi Victor Maruli Tua L. Tobing WIDIANTO WIDIANTO WINDI SETIAWAN Yunita Eka Putri Herdiana