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Pengaruh Kompensasi dan Motivasi Terhadap Produktivitas Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening (Studi Kasus pada Karyawan Bagian Produksi PT. Estika Pulau Mas Tegal) Edi Sumarno; Ari Pradhanawati; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

The purpose of this study was to determine the effect of compensation, motivation, and job satisfaction on employee productivity at PT. Estika Pulau Mas Tegal. The population in this study are 275 employees and a sample of 100 employees. Measurement scale using a Likert scale. The method of analysis used is proportionate sampling. In the analysis of the data using simple linear regression, regression test, and path analysis using SPSS 16.0. Based on the results of the calculations indicate that the compensation affect on job satisfaction by 5.2%. Motivation affect the job satisfaction of 7.3%. Job satisfaction variables influence the labor productivity by 13.2%. Compensation affect on labor productivity by 13.2%. Motivation affect labor productivity by 11.3%. Simultaneously, compensation and motivation affect the job satisfaction by 7.3%. Compensation, motivation, and job satisfaction affects the labor productivity by 49.1%. Conclusions obtained in this study in which each variable compensation, motivation, job satisfaction has a positive effect on work productivity. Suggestion in this study that the remuneration should be done as agreement that has been agreed before, it’s once a week. Working facilities such as production machinery operations must be considered for eligibility, the machines that are old should be replaced with new ones so that production can be increased.

PENGARUH KOMPETENSI WIRAUSAHA, PEMBINAAN USAHA DAN INOVASI PRODUK TERHADAP PERKEMBANGAN USAHA (Studi Pada Usaha Kecil dan Menengah Batik di Sentra Pesindon Kota Pekalongan) Yully Christiana; Ari Pradhanawati; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This study aims to determine the influence of entrepreneurial competence, business development service, product innovation to business development Batik SMEs. This type of research is explanatory research, with methods data collection using questionnaires and interviews. Sampling techniques using the technique samples are saturated. The sample in this research were 36 businessmen Batik on Pesindon Sentra. This research uses techniques of quantitative analysis. Quantitative analysis using the test of validity, reliability, regression analysis, the determination coefficient, and test of significance (t-test).From the data analysis it can be conclude, that the indicate below entire partially independent variable, the variable entrepreneurial competence (X1) effect on business development (Y) amounted to 77,7%, business development service (X2) effect on (Y) business development of 23,9%, and product innovation (X3) effect on business development (Y) of 66,5%. Some suggestions are recommended from this research is the related agencies need to conduct integrated socialization and training on understanding financial statements, reactivate the Pesindon media telecenter, conduct training on the management of capital, evaluation at any development activities, introduce new technologies to help SMEs in managing their business.

Pengaruh Kepemimpinan Transformasional, Budaya Perusahaan dan Kompensasi Terhadap Kinerja Karyawan PDAM Tirta Dharma Kota Salatiga Riski Aryo Nugroho; Ari Pradhanawati; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 5, No 1 (2016)
Publisher : Universitas Diponegoro

The purpose of this research is to determine the influence of transformational leadership, corporate culture and compensation on the performance of the employees of PDAM Tirta Dharma Salatiga.This type of research is explanatory research. The population in this study is the employees of PDAM Tirta Dharma Salatiga with the total of 138 employees which is sampled 58 employees. Data were collected through interviews, questionnaires, and literature study. It uses Likert Scale for the measurement scale. For the method, it uses proportionate random sampling. For analyzing data, it uses simple linear regression and multiple linear regression to test the hypothesis using the t test and F test in SPSS 18.0. The results show that the transformational leadership has a positive influence on employee performance. Corporate culture on employee performance affect positive. Compensation to employee performance have positive effect. Together variable transformational leadership, corporate culture and compensation have positive influence on employee performance. The conclusion is that the transformational leadership, corporate culture, and compensation which are applied have been good and satisfactory. This research suggestions are the leaders should be more active in praising to the all subordinates every, employee should pay more respect of the co-workers opinions, and giving better and various compensation.

PENGARUH ORIENTASI PASAR, ORIENTASI PEMBELAJARAN DAN INOVASI PRODUK TERHADAP KEUNGGULAN BERSAING IKM (SENTRA IKM TENUN IKAT TROSO KABUPATEN JEPARA) Aristin Nikmah; Ari Pradhanawati; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

Competitive advantage is influenced by several factors, including learning orientation, market orientation and product innovation. However, the efforts made to improve the learning orientation, market orientation's understanding, and product innovation by IKM owners still less attention. The purpose of this research is to recognize and explain the influence of learning orientation, market orientation, and product innovation towards competitive advantage of IKM centers Ikat Troso, Jepara District. This research uses explanatory research approach to 76 respondents with simple random technique. Data collection techniques in this study using the technique of interviews, questionnaires, observation and study of literature. The analysis technique used is qualitative and quantitative. Quantitative analysis using frequency tables, cross-tables analysis, validity test, reliability test, simple linear regression, multiple linear regression and test of significance (t-test and F-test) and also use the help application programs SPSS 20.0 for Windows. Results of this research known partial effect between learning orientation, market orientation and product innovation has a positif and significant influence to the competitive advantage by 30%, 28%, 28,9% and the simultaneous influence by 31.5%. Based on these conclusions, then owner IKM need to pay attention to the things about a commitment with learning, orientation towards the customers, the creation of new products and the uniqueness of the product, because it’s has the lowest average.

PENGARUH CITRA DAN KUALITAS PELAYANAN MELALUI KEPUASAN TERHADAP LOYALITAS PELANGGAN PADA Renny Widhiastuti; Ari Pradhanawati; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Many of the problems faced by the beauty clinic. One of them is customer loyalty. Customer loyalty is influenced by several factors, including the image and quality service. In addition to improving satisfaction also affects customer loyalty. Object of this study is Monalizha Skin Care Semarang. The purpose of this study was to determine the effect of image and quality service on satisfaction and also its influence on customer loyalty in Monalizha Skin Care Semarang. The population in this study is Monalizha Skin Care Semarang customers, totaling 864 people. The study sample 90 respondents, the sampling technique is done using random sampling methods. Methods of data collection using questionnaires. Analysis techniques using simple linear regression analysis and multiple, T test and F test. Variables quality service most impact on satisfaction. The coefficient of determination of quality service to the satisfaction of 49.6%, which means the impact of service quality on satisfaction of 49.6%. Regression analysis showed that the image and service quality has a positive effect on customer satisfaction and loyalty. Conclusion, image and quality service effect on satisfaction and customer loyalty. This proves that the image and good quality service will increase customer satisfaction and ultimately create customer loyalty. The author suggested that Monalizha Skin Care Semarang constantly trying to improve customer satisfaction as a key to increasing customer loyalty by improving the image and quality of service. Things that can be done is to increase the professionalism, innovation of products, maintaining product safety levels, increasing the excellent service and others.

ANALISIS PELUANG E-COMMERCE DALAM PENGEMBANGAN USAHA MIKRO, KECIL, DAN MENENGAH PRODUK BATIK. (Studi Kasus pada Usaha Batik di Semarang) Yunita Purnamasari; Ari Pradhanawati; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 4, No 4 (2015)
Publisher : Universitas Diponegoro

Batik, as one of Indonesian cultural heritage, is much produced by batik MSMEs in Semarang. All the time, batik sales have still done by conventional methods, such as direct selling in store, phone transaction, and local promotion, so the marketing process is not optimal because it does not reach the other cities. As the development of technology, it is expected that modern technology application can support sales in batik MSMEs. Sales service with internet media, which is called e-commerce, is one of the examples. E-commerce implementation opportunity in batik MSMEs is become the focus of analysis in this research. Some methods were used in collecting data, which are field visit, observation, interview, historical data analysis, and reference study, that would be analyzed by SWOT method. The results show that e-commerce contributes in batik sales. This online selling must be supported by excellent e-commerce system, starts from product order, payment, and shipment. E-commerce system become an information media which facilitates and makes people, as the future consumers, easy to get information and also purchase wherever and whenever. With these strength of e-commerce, it is adviced to batik MSMEs in Semarang in their use of e - commerce application performance for business development by diversifying the products sold in the online store until HR is able to create customer loyalty .Keyword : e-commerce, Micro, Small, and Medium Enterprises.Abstraksi : Batik, sebagai salah satu kekayaan budaya Indonesia, banyak diproduksi oleh Usaha Mikro, Kecil, dan Menengah (UMKM) di Kota Semarang. Selama ini penjualan batik masih dilakukan secara konvensional, yaitu penjualan langsung di toko, transaksi melalui telepon, dan promosi di wilayah setempat, sehingga pemasaran menjadi tidak optimal karena tidak menjangkau kota-kota lainnya. Seiring berkembangnya teknologi, diharapkan berbagai penerapan teknologi dapat mendukung peningkatan penjualan pada UMKM batik. Salah satunya adalah dengan layanan penjualan melalui internet, yang disebut dengan e-commerce. Peluang penerapan e-commerce di UMKM batik menjadi fokus analisis pada penelitian ini.Metode pengumpulan data yang digunakan adalah tinjauan lapangan, pengamatan, wawancara, pengumpulan dokumen, dan kepustakaan, yang kemudian dianalisis dengan metode SWOT. Hasil penelitian menunjukkan bahwa e-commerce dapat memberikan kontribusi pada penjualan batik. Penjualan secara online ini seharusnya didukung dengan sistem e-commerce mulai dari pemesanan barang, pembayaran, hingga pengiriman barang. Sistem e-commerce dapat memaksimalkan berbagai bentuk penjualan, pemasaran, dan kualitas pelayanan. Sistem e-commerce juga dapat menjadi media informasi yang memudahkan masyarakat, sebagai calon konsumen, untuk memperoleh informasi serta melakukan pembelian di mana pun dan kapan pun. Dengan berbagai kelebihan dari sistem e-commerce, disarankan kepada UMKM batik untuk dapat memanfaatkannya kinerja aplikasi e-commerce dalam rangka pengembangan usaha dengan meragamkan produk yang dijual di toko online hingga SDM mampu menciptakan kesetiaan pelanggan.

PENGARUH FASILITAS, LOKASI DAN TARIF TERHADAP LOYALITAS MELALUI KEPUASAN PASIEN SEBAGAI VARIABEL MEDIASI PADA PASIEN POLI RUMAH SAKIT MUHAMMADIYAH SEMARANG Anggri Vebnia; Ari Pradhanawati; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 4 (2013)
Publisher : Universitas Diponegoro

Quality of health care in hospitals under the spotlight of the public. So as to achieve the purpose, Rs. Roemani Semarang should consider factors - factors that can influence patient loyalty. Among them are the facilities,location, rates and satisfaction.The purpose of this study was to determine the effect of facilities, location, rates, patient satisfaction to loyalty. This research was conducted using techniques explanatory. With a sample of 100 respondents from Rs poly patient. Roemani Muhammadiyah Semarang. Data retrieved by questionnaire and the analysis paths. As a result, the variables affect facilities by 66.6% Satisfaction, Variable Location influential by 66% against the Satisfaction, Variable rates are influential to the satisfaction of 64.1%, and variable facilities, location and rates simultaneously to the satisfaction of 72.5%. Facilities variables affect the loyalty of 76.7%, an effect of variable location Loyalty 77.1% against, variable rates are influenced by 75.2% to Loyalty, Satisfaction to Loyalty Variables of 79.5% and Variables Facility, Location and Rates for loyalty through satisfaction of 88.8%. The conclusion from this study is that there is influence between facilities, location and rates for Patient SatisfactionLoyalty through. Suggestions submitted are hospitals need to improve facilities such as parking system in force, so that Rs. Roemani Muhammadiyah Semarang can maintain good things that have been assessed by the patient and the thing that is still not good.

PENGARUH KUALITAS, CITRA DAN MEREK TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING PADA PENGGUNA LAYANAN KARTU PRABAYAR IM3 ( Studi Pada Mahasiswa FISIP Universitas Diponegoro Semarang ) Anisa Anggraini; Ari Pradhanawati; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Developments in the world of telecommunications is also accompanied by the competition among telecommunication companies. One of the drivers of loyalty is customer satisfaction factors, which support customers stay using IM3. Loyalty is influenced by many factors including quality, image, and brand. The research was conducted on IM3 prepaid card user at the Faculty of Social and Political Sciences University of Diponegoro. A decline in sales, as well as consumer unloyalty IM3 prepaid card. This study aimed to determine the effect of product quality, image and brand to the customer loyalty through satisfaction. The hypothesis stated that the quality (X1),image (X2) and brand (X3) have significant influence to the customer loyalty (Y) through satisfaction (Z). This type of research is explanatory research. The data used in this study is primary data obtained using questionnaires and library research. The population in this study were all students of the Faculty of Social and Political Sciences with a sample of 100 respondents using accidental sampling technique. Data analysis techniques used simple linear regression and path analysis using SPSS 16 for windows. Based on the analysis it can be concluded that there is a positive and significant influence between product quality to satisfaction, there is a positive and significant influence between the image to satisfaction, there is a positive and significant influence between brand to the satisfaction, there is a positive and significant influence between product quality, brand and image to satisfaction, there is a positive and significant influence between product quality to loyalty, there is a positive and significant influence between image to loyalty, there is a positive and significant influence between brand to loyalty, there is a positive and significant influence between the quality of the product, image and brand to loyalty, there is the significant influence of satisfaction to loyalty. We suggest is the company must improve the quality of IM3, especially in terms of access to internet services, add and improve the network so that customers do not feel disturbed, introduce more card advantage that people get to know IM3 products.

Pengaruh Lokasi, Harga dan Promosi Terhadap Keputusan Penggunaan Layanan Jasa Laundry (Study Kasus Pada Konsumen Simply Fresh Laundry di Tembalang, Semarang) Frederick Ido Hamonangan; Ari Pradhanawati; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

The decision to use services is an integration process that combines knowledge to evaluate two or more alternative behaviors and choose one of them. The decision-making process is a problem-solving approach where the process consists of five stages: analyzing needs and desires, seeking information, assessment and selection of alternative usage, use decisions and behavior after usage.This type of research is explanatory research design to data collection tool is questionnaire. This study used 100 respondents, consumer Stove Syndicate Cafe Semarang which has been a purchase more than five times . The sampling technique of this research is non probability sampling with accidental sampling approach. Test equipment instruments used are validity and reliability testing. Analysis of the data used is the correlation coefficient, determination coefficient, simple linear regression, t test, multiple linear regression, and F test.The results of this study show that under all partially independent variables, location variables (X1) affect the decision of the use of laundry service (Y) of 21.6%, price (X2) affect the decision of the use of laundry service (Y) of 4.3 %, and promotion (X3) affect the decision of use of laundry service (Y) equal to 51,1%. Simultaneously, location, price and promotion of contributing influence on the decision of the use of laundry service by 37,8%.Based on the result of this research, researcher suggest that Simply Fresh Laundry improve service quality, service addition, quality of service result which acceptable to consumer. This is done so Simply Fresh Laundry becomes a priority in choosing laundry services. Out to location, price, and promotion factors, there are still other factors that can influence service decision making.

Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Loyalitas, Melalui Kepuasan Konsumen Sebagai Variabel Intervening pada Star Clean Car Wash Semarang Indra Lutfi Sofyan; Ari Pradhanawati; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 2, No 2 (2013)
Publisher : Universitas Diponegoro

The background of the research is that the growing number of vehicles over the years, it is an opportunity for vehicles care services. The opportunities of the service industry it creating competition among service providers care vehicles. Therefore, the service provider have to increasing the dedication to create customer satisfaction. This research aimed to determine the effect of facilities and service quality towards loyalty through customer satisfaction as a variable intevening. The population is the consumers whom’d washed their vehicles at Star Clean Car Wash. The number of samples in this study was determined using Slovin formula that was selected to be a sample of 100 people. Sampling technique in this research is purposive sampling. Measurement scale using Likert scale. In the analysis of the data using simple linear regression and multiple regression test, with the application program SPSS 16.0. The results showed variable facilities effect on customer satisfaction by 42.9 percent. Variable service quality affects on customer satisfaction by 53.3 percent. Variables facilities and service quality affects on customer satisfaction by 56 percent. The variable service quality affect on loyalty by 43.8 percent. Variables facilities affect on loyalty by 43.4 percent. Variable service quality affects on loyalty by 37.1 percent. Variables facilities, service quality and customer satisfaction affect on loyalty by 51.5 percent. This study concluded that the variable facilities, service quality and satisfaction have positive and significant effect on loyalty. Star Clean Car Wash should be able to improve primary and complementary facilities, to always maintain the cleanliness and tidiness of the washing area, improve the appearance of the employees to be more interesting, and give more attention to consumers so that consumers feel appreciated.

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