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All Journal AL-RISALAH An - Nisa` Jurnal Studi Agama dan Masyarakat Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Jurnal Office Gelanggang Olahraga: Jurnal Pendidikan Jasmani dan Olahraga (JPJO) Martabe : Jurnal Pengabdian Kepada Masyarakat ACTIVE: Journal of Physical Education, Sport, Health and Recreation Golden Age: Jurnal Ilmiah Tumbuh Kembang Anak Usia Dini JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil JURNAL SeMaRaK PINISI Discretion Review Indonesian Journal of Global Health research MURHUM : JURNAL PENDIDIKAN ANAK USIA DINI Jurnal Disrupsi Bisnis Buletin Poltanesa Jurnal Ilmiah Wahana Pendidikan Jurnal PADMA: Pengabdian Dharma Masyarakat Jurnal SUBLIMAPSI Ekonomi dan Bisnis Qisthosia Journal of Language and Health J-Intech (Journal of Information and Technology) Jurnal Penelitian Geografi (JPG) International Journal of Sharia Business Management Kompartemen: Kumpulan Orientasi Pasar Konsumen SocServe: Jurnal Pengabdian kepada Masyarakat Jurmas: Jurnal Pengabdian Masyarakat Jurnal Ar-Risalah IJSS: International Journal of Social
Jasmani jasmani
Dosen tetap di Pascasarjana IAIN Palangka Raya.
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Journal : jurnal office

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The Influence of Product Quality and Service Quality on Customer Satisfaction at Mitra 10 in Depok Susanti, Neneng; Jasmani, Jasmani
Jurnal Office Vol. 5 No. 2, July-December 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (636.551 KB) | DOI: 10.26858/jo.v5i2.13379

Abstract

This study aims to determine the effect of product quality and service quality on customer satisfaction at Mitra 10 in Depok. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study product quality have a significant effect on customer satisfaction by 41.6%, hypothesis testing obtained significance 0,000 <0.05. Service quality has a significant effect on customer satisfaction by 42.7%, hypothesis testing obtained significance 0,000 <0.05. Product quality and service quality simultaneously have a significant effect on customer satisfaction by 52.3%, hypothesis testing obtained significance of 0,000 <0.05.
Co-Authors AHMAD LUTFI Ali Mahmudi Alifah Noraini Azhar Affandi Canthika, Try Dadan Suryana Delfi Eliza Dody Tri Iwandana FERI FITRIYANTO Firdaus Firdaus Gulapapo, La Andi Herik, Eva I Nyoman Sudiasa Idrus, Maghfira Ilham, Dodi Indrawan, Yossi Wahyu Indrawan, Yossy Wahyu IWAN ARYA KUSUMA Jaja Suteja Khulsum, Yulia Lestari, Uun Martinus Edwin Tjahjadi Maulana, Sheikh Mohammad Maulana, Mohammad Najmah, Syakirah Nani Restati Siregar, Nani Restati Nenny Mahyuddin Nur Akifah Janur NURJAYA NURJAYA, NURJAYA PIPIT FITRIA YULIANTO Ramadani, Soraya Risa Agus Teguh Wibowo ROHMAN, TAUFIQ Sri, Putri Meira Shyiang Sunarsi, Denok Susanti, Neneng Suwanto, Witri Triyadi Triyadi, Triyadi Yaswinda Yaswinda YUANGGA, KHARISMA DANANG Yulianti Yulianti