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Developing company competitiveness based on entrepreneurial values, transformational leadership, and service innovation through organizational performance Solikin, Solikin; Thamrin, Muhammad; Majid, Suharto Abdul; Arifiani, Librita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243786

Company competitiveness is very important for business continuity. Therefore, the research aims to investigate and find an empirical model of the influence of entrepreneurial values, transformational leadership, and service innovation on company competitiveness through mediating mechanisms of organizational performance. The research uses a quantitative approach with survey methods and causal design. The sample was 153 leaders of ferry companies in Indonesia.The research instruments consist of organizational performance, competitiveness, entrepreneurial values, transformational leadership, and service innovation, as questionnaires were designed as a Likert scale. The questionnaire was distributed in Google Form format via the WhatsApp application. Data were analyzed using structural equation modeling analysis based on partial least squares (SEM-PLS). The research's findings demonstrate that entrepreneurial values, transformational leadership, service innovation, and organizational performance all significantly impact a company's competitiveness; additionally, entrepreneurial values, transformational leadership, and service innovation have a major impact on organizational performance, which in turn has a significant impact on company competitiveness. These results support a novel empirical model of how entrepreneurial values, transformational leadership, and service innovation affect company competitivenessby using organizational performance as a mediating factor. Before being modified or used for their future work, researchers, academics, and practitioners should critically examine this new model without discounting some of the study's limitations.

Port Services and Perceived Price Through Customer Satisfaction Implications for Customer Loyalty Freight Forwarding Company at Tanjung Priok Port, Jakarta Arifiani, Librita; Umbara, Oky Nurandana; Thamrin, Muhammad; Sonny, Imam; Octora, Theresye Yoanyta; Kuncoro, Yahya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1344

PT. MAL one of the container terminals at Tanjung Priok Port has experienced problems related to customer loyalty. Container terminals and the emergence of new competitors are competing to improve service quality and offer perceived prices to satisfy their customers where the level of perceived satisfaction is veritably important demand to get loyal customers. The objective of this study is to analyze the direct influence of port service quality and perceived price on customer loyalty and the indirect effect of customer satisfaction on customer loyalty. The analytical method this study uses is the partial least squares method of the structural equation model with sampling technique. using a total sampling of 60 respondents representing export/import companies, shipping companies or agents, forwarding companies, and consignees. The results of this study are that the quality of port services and perceived price have a direct positive and significant effect with the endogenous variable of customer loyalty and an indirect effect through the intervening variable of customer satisfaction

The Influence Of Commitment, Service Quality and Bus Feasibility On Passenger Satisfaction In Corridor I Transjakarta Block M-City Huda, Syahrul; Handayani, Susanty; Setyawati, Aswanti; Arifiani, Librita; Abidin, Zaenal
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

The research aims to measure the level of satisfaction among Transjakarta bus riders. The inadequate quality of Transjakarta bus services, particularly in terms of safety, comfort, convenience, easiness, and efficiency, has been the key reason why people choose private automobiles. Decreased dedication among Transjakarta bus crew contributes to bad customer experiences, while uncertainty in schedule adherence and journey duration, combined with Jakarta traffic congestion concerns, exacerbate the effectiveness of public transportation services. By solving these difficulties, it is believed that the Transjakarta bus service in Corridor I will improve passenger happiness, promote more efficient mobility, and reduce reliance on private vehicles, thereby helping to alleviate general traffic congestion. In this thesis, the author takes a qualitative approach and uses the Analytical Hierarchy Process (AHP) as an analytical tool. The goal of this study is to look at the outcomes of the four factors used to evaluate passenger satisfaction: commitment, service quality, and bus feasibility. As of now, no assessment results indicate that one criterion is superior to another. The consistency level of the four criteria, as well as their sub-criteria, was then assessed based on respondents' ratings. Finally, analyzing passenger satisfaction on Transjakarta buses using the established criteria and sub-criteria. The findings of the four criteria demonstrate a trend for 29% commitment, 28% service quality, and 19% bus feasibility, with stable consistency. The research findings and calculations show an Excellent rating based on the assessment criteria in the four major aspects of commitment, service quality, and bus feasibility.

Blockchain Technology’s Impact on Port Logistic Operational Enhancement at Pontianak Port Tigor Franky Devano Sianturi; Sundring Panca Djati; Marthaleina Ruminda; Librita Arifiani
Dinasti International Journal of Education Management and Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3030

This study investigates the impact of blockchain technology on port logistics operations at Pontianak Port, West Kalimantan, Indonesia. Despite recent infrastructure developments, such as the Kijing Terminal, the port faces significant operational challenges, including inadequate traceability, incomplete real-time cargo information, and a lack of transparency. These issues lead to inefficiencies and mistrust among stakeholders, negatively impacting the port's reliability, operational effectiveness, and customer satisfaction. The research employs a structured quantitative design, surveying 110 participants involved in port operations, to examine the influence of traceability, transparency, and transaction efficiency on blockchain technology adoption and subsequent service quality improvements. Data analysis using SmartPLS 4.0 software confirms that enhanced traceability, transparency, and efficient transaction processes significantly impact the adoption of blockchain technology, which in turn significantly improves service quality. The study highlights the potential of blockchain to address these deficiencies and suggests future research to explore broader samples, additional influencing factors, and longitudinal studies.

Developing company competitiveness based on entrepreneurial values, transformational leadership, and service innovation through organizational performance Solikin Solikin; Muhammad Thamrin; Suharto Abdul Majid; Librita Arifiani
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243786

Company competitiveness is very important for business continuity. Therefore, the research aims to investigate and find an empirical model of the influence of entrepreneurial values, transformational leadership, and service innovation on company competitiveness through mediating mechanisms of organizational performance. The research uses a quantitative approach with survey methods and causal design. The sample was 153 leaders of ferry companies in Indonesia.The research instruments consist of organizational performance, competitiveness, entrepreneurial values, transformational leadership, and service innovation, as questionnaires were designed as a Likert scale. The questionnaire was distributed in Google Form format via the WhatsApp application. Data were analyzed using structural equation modeling analysis based on partial least squares (SEM-PLS). The research's findings demonstrate that entrepreneurial values, transformational leadership, service innovation, and organizational performance all significantly impact a company's competitiveness; additionally, entrepreneurial values, transformational leadership, and service innovation have a major impact on organizational performance, which in turn has a significant impact on company competitiveness. These results support a novel empirical model of how entrepreneurial values, transformational leadership, and service innovation affect company competitivenessby using organizational performance as a mediating factor. Before being modified or used for their future work, researchers, academics, and practitioners should critically examine this new model without discounting some of the study's limitations.

Sistem Informasi Logistik, Proses Produksi, dan Biaya Logistik pada Perusahaan Manufaktur Nofrisel, Nofrisel; Marusaha, Denny; Arifiani, Librita; Rizaldy, Wynd; Perwitasari, Erni Pratiwi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 1 (2026): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i1.1851

Permasalahan pada penelitian ini antara lain, masih tingginya persediaan barang digudang yang memberikan implikasi tehadap biaya logistik, masih diberlakukannya proses manual dalam penerapan penghitungan dan tata letak gudang, diperlukan sistem informasi manajemen logistik untuk modernisasi pergudangan, dan belum adanya standarisasi terhadap proses Packaging. Tujuan penelitian untuk menganalisis pengaruh secara langsung dan tidak langsung antara sistem informasi, proses produksi, packaging, terhadap kontrol persediaan dan implikasinya pada biaya logistik di PT. Focusindo Asia Pacific. Penelitian ini menggunakan path analysis dan teknik survei untuk pengumpulan data, pengambilan sampel terhadap 93 karyawan PT. Focusindo Asia Pacific sebagai responden dengan teknik purposive sampling. Berdasarkan hasil penelitian yang dilakukan menunjukkan bahwa sistem informasi logistik, proses produksi dan packaging secara parsial berpengaruh langsung terhadap kontrol persediaan. Kemudian sistem informasi logistik, proses produksi dan packaging secara simultan berpengaruh terhadap biaya logistik.

Evaluasi Kinerja Operasional dan Tata Kelola Bongkar Muat Kapal CBU di Terminal Kendaraan Fauziah, Lily; Setyawati, Aswanti; Arifiani, Librita; Nofrisel; Alfaridi, Nursery
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i4.64216

Pelabuhan Patimban dikembangkan untuk mengurangi kepadatan di Pelabuhan Tanjung Priok dan memperkuat konektivitas logistik dengan kawasan industri di Jawa Barat. Namun, kinerja operasional Terminal Kendaraan untuk pelayanan kapal Completely Built Up (CBU) masih menunjukkan ketidakefisienan meskipun didukung infrastruktur modern. Penelitian ini bertujuan mengevaluasi kinerja bongkar muat dan merumuskan strategi peningkatan tata kelola terminal. Metode yang digunakan adalah deskriptif kualitatif melalui wawancara dan telaah dokumen, dengan analisis kinerja berdasarkan indikator Waiting Time, Approaching Time, Berthing Time, dan Effective Time, serta analisis strategi menggunakan SWOT dan Balanced Scorecard. Hasil penelitian menunjukkan bahwa efisiensi terbaik terjadi pada tahun 2023, ketika rasio Effective Time terhadap Berthing Time mencapai 86,5%, sedangkan pada tahun 2024 rasio tersebut menurun menjadi 65,7% dengan Waiting Time dan Approaching Time kembali meningkat. Analisis SWOT menunjukkan kekuatan terminal pada kapasitas besar dan potensi efisiensi, namun masih terdapat kelemahan pada tingginya waktu tunggu, keterbatasan digitalisasi, minimnya otomasi, dan ketergantungan koordinasi eksternal. Strategi prioritas yang direkomendasikan meliputi pengembangan sistem digital terintegrasi, peningkatan kompetensi SDM, dan optimalisasi fasilitas terminal. Penelitian ini menegaskan bahwa penguatan tata kelola dan kolaborasi antarpemangku kepentingan diperlukan agar Pelabuhan Patimban dapat berfungsi sebagai hub logistik kendaraan nasional yang andal dan efisien.

Analysis Of The Characteristics And Interests Of The Community In Using Public Transportation In Purworejo Regency Muhammad Isnu Bilhalal; Femmy Sofie Schouten; Librita Arifiani
Jurnal Penelitian Sekolah Tinggi Transportasi Darat Vol 16 No 2 (2025): December 2025
Publisher : Politeknik Transportasi Darat Indonesia - STTD Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55511/jpsttd.v16i2.742

This study analyzes the characteristics and interests of the community in using rural transportation in Purworejo Regency, with a focus on rural transportation. The background of this research is a significant decrease in the number of fleets and passengers in recent years. This decline in interest is caused by several factors including tariff uncertainty, low load factor, increased private vehicle ownership and the emergence of new modes of transportation such as Transjateng BRT. The purpose of this study is to identify and analyze the factors that affect people's interest in using rural transportation and recommend efforts to increase this interest. This study uses a quantitative approach with primary data collected through questionnaires from 400 respondents. The variables studied include accessibility, safety, tariffs, and service quality The data analysis method used is (SEM) based on Partial Least Squares (PLS) with SmartPLS 4.0 software. The results of the analysis show that several findings of the Inter-Variable Relationship, namely Accessibility, safety, and tariffs, are proven to have a positive and significant effect on service quality. Accessibility, safety, fares, and service quality directly have a positive and significant effect on public interest in using public transportation. Based on these findings, it is recommended to improve accessibility, safety, reasonable rates, and consistent service quality as the main keys to increase public interest, especially students/students in using rural public transportation. The suggested strategies include schedule adjustments, special fare subsidies for students, integration with the Trans Jateng BRT, as well as periodic monitoring and evaluation involving user participation.

Analysis of The Policy of Granting Concession Rights to Port Business Entities in The Framework of Acceleration of Port Development in Indonesia Budiarto Santoso; Datep Purwa Saputra; Librita Arifiani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7599

Ports are essential infrastructure that support regional connectivity and national economic growth. However, Indonesia’s limited fiscal capacity constrains port development. To overcome this, the government has introduced a concession policy granting operational rights to Port Business Entities (BUP) through public–private cooperation. This study analyzes the effectiveness of the concession policy in accelerating port development using a qualitative descriptive–analytical approach. Data were collected through literature reviews, document analysis, and interviews with port sector stakeholders, analyzed using the Miles and Huberman model and the Logical Framework Approach (LFA). The results show that the policy has been implemented but faces challenges in policy planning, supervision, and risk allocation. Improving transparency, accountability, and legal certainty is necessary. This study recommends strengthening regulations, oversight institutions, and fair concession models, offering novelty through an integrated analysis and a performance-based concession framework for accelerating port development in Indonesia.

Penguatan Kapabilitas Manajemen Talenta Pada Komunitas Praktisi Logistik Transformasi Digital Rantai Pasok Prasadja Ricardianto; Librita Arifiani; Prasetyo Muhammad; Soma Ariyaka; Silvia Dewi Kumalasari
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 2 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April- Juni 2026)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i2.2172

Perkembangan teknologi digital, seperti Artificial Intelligence, Internet of Things, dan big data analytics, telah mendorong transformasi signifikan dalam sistem logistik dan rantai pasok. Perubahan ini menuntut organisasi logistik untuk mengembangkan sumber daya manusia yang tidak hanya kompeten secara teknis, tetapi juga adaptif terhadap perkembangan teknologi dan kebutuhan industri yang terus berubah. Namun, banyak organisasi masih menghadapi tantangan dalam menerapkan strategi manajemen talenta yang sistematis dan berkelanjutan untuk mendukung transformasi digital. Kegiatan Pengabdian kepada Masyarakat ini bertujuan meningkatkan pemahaman dan kapasitas praktisi logistik dalam mengelola serta mengembangkan talenta guna mendukung transformasi digital rantai pasok. Kegiatan dilaksanakan secara daring melalui Zoom Meeting pada tanggal 4 Maret 2026 dengan melibatkan 55 peserta yang berasal dari bidang logistik, manajemen sumber daya manusia, akademisi, dan masyarakat umum. Metode pelaksanaan meliputi penyampaian materi oleh narasumber, diskusi interaktif, berbagi pengetahuan, serta penguatan literasi strategis terkait manajemen talenta dan transformasi digital sumber daya manusia. Hasil kegiatan menunjukkan peningkatan pemahaman peserta mengenai pentingnya manajemen talenta dalam mendukung transformasi digital rantai pasok. Selain itu, kegiatan ini menghasilkan kerangka konseptual penguatan manajemen talenta logistik yang dapat mendukung kesiapan tenaga kerja dan adaptasi organisasi terhadap perubahan teknologi serta tuntutan industri.

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