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Ship Crew Behavior, Maritime Safety Culture, and Shipping Operational Performance Putra, Riki Wanda; Wirza, Elfira; Nazarwin, Nazarwin; Ardian, Dede
Maritime Park: Journal of Maritime Technology and Society Volume 5, Issue 1, 2026
Publisher : Department of Ocean Engineering, Faculty of Engineering, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62012/mp.vi.47535

Abstract

The purpose of this study is to examine how crew behavior affects shipping operational performance when maritime safety culture is used as a mediating variable. Using Flin's (2008) crew behavior instrument, Xi et al.'s (2025) safety culture instrument, and BIMCO Shipping's (2020) operational performance KPIs, data were collected through a questionnaire survey of 343 commercial ship crews in Indonesia, using a 1–5 Likert scale. External model testing (validity and reliability) and internal model testing (R2, f2, SRMR, and hypotheses) were conducted with SEM-PLS using SmartPLS 4. The results show that crew behavior has a significant impact on maritime safety culture (β = 0.936; p < 0.001). However, the direct impact on operational performance was small (β = 0.208; p < 0.018). These findings confirm that crew behavior only has an optimal impact when it is internalized into the organization's safety culture, so shipping companies need to strengthen safety policies, continuous training, safety-based leadership, and non-punitive reporting systems. Theoretically, this study expands the literature on safety management by showing that the ever-changing interaction between human elements and organizational culture determines how effective maritime organizations are.
Analysis of Differences in Mooring Service Time between the Statement of Facts and Pranota: A Case Study of ITL Shipping Agency Balikpapan Branch and PT. Pelindo Balikpapan Branch Wirza, Elfira; Siringoringo, Cristian Jeferson; Putra, Riki Wanda
Maritime Park: Journal of Maritime Technology and Society Volume 5, Issue 1, 2026
Publisher : Department of Ocean Engineering, Faculty of Engineering, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62012/mp.vi.48773

Abstract

This study aims to analyze the factors that cause the difference in mooring service time between the Statement of Fact (SoF) issued by ITL Shipping Agency and the Pranota issued by PT Pelindo Balikpapan Branch. The research method employed was a qualitative method with a case study approach, with analysis conducted using fishbone diagrams to identify the gaps that emerged. The results of the study show that the main causes of time differences are seen from six aspects: Man, Machine, Method, Measurement, Material, and Mother Nature. This condition results in differences in the recording of mooring times, which have a direct effect on the calculation of mooring service costs and differences in bill values. This study emphasizes that improvement efforts need to be focused on improving the competence of Human Resources (HR), synchronizing the time recording system, strengthening the socialization of SOPs, optimizing document verification, and standardizing the time reference using UTC+08:00. These strategic steps are considered important to minimize time mismatches in the future and ensure the smooth and accurate process of mooring services at the Port of Balikpapan.