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All Journal Jurnal Ekonomi Jurnal Manajemen. Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) Jurnal Disrupsi Bisnis Forum Bisnis dan Kewirausahaan BIP'S : Jurnal Bisnis Perspektif Prosiding Seri Seminar Nasional Jurnal Abdimas Musi Charitas Buletin Ekonomi: Manajemen, Ekonomi Pembangunan, Akuntansi Jurnal Keuangan dan Bisnis Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of Business and Information System
Maria Josephine Tyra, Maria Josephine Tyra,
UNIVERSITAS KATOLIK MUSI CHARITAS
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Keuangan dan Bisnis

 1 
PERBEDAAN PERSEPSI MAHASISWA PROGRAM STUDI AKUNTANSI DAN MANAJEMEN TERHADAP KUALITAS LAYANAN JASA PENDIDIKAN DI UNIVERSITAS KATOLIK MUSI CHARITAS PALEMBANG Maria Josephine Tyra; Andreas Sarjono
Jurnal Keuangan dan Bisnis Vol. 16 No. 1 (2018): Jurnal Keuangan dan Bisnis Volume 16 Nomor 1 Maret 2018
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (477.651 KB) | DOI: 10.32524/jkb.v16i1.572

Abstract

The research is aim to observe consumer behavior regarding the perception of the five dimensions of education quality including reliability, responsiveness, assurance, empathy, and physical evidence from the Musi Charitas Catholic University (MCCU). The purpose of the study is to prove whether there is a difference in the perception of education qualityfrom the students in Management and Accounting Study Program. Data collection techniques used is to spread the 5-point Likert questionnaire that is from very disagree until strongly agree.Population in this research is active student, Batch 2015/2016 untilBatch 2016/2017 Management and Accounting Study Program. Based on the results of the differences test using the Mann-Whitney test proved that the perception of Accounting studentson the quality of education (Mdn = 2143) generaly difference and significant with the students perception of Managementon the quality of education in MCCU (Mdn = 2907) with significance 0.008 <0.05 (Ho is rejected). If it is seen from each variable, then reliability, responsiveness, and guaranteeprove the difference of perception between student of Accounting and Management Study Program. While the variable of empathy and physical evidence didn’t prove the difference of perception between student of Accounting and Management Study Program.
Co-Authors Agustinus Fernando Agustinus Riyanto Andreas Sarjono Andreas Sarjono Andreas Sarjono Angel Katerina Anisa Simanjuntak Ardiansyah Halim Catharina, Clara Delvin Ferrary Heriyanto Heriyanto Ignasius Heri Satrya Wangsa Ignasius Heri Satrya Wangsa Ignasius Heri Satrya Wangsa, Ignasius Heri Satrya Ignatius heri Johan Gunady Onny Johan Gunady Onny Katerina, Angel Laksono Trisnantoro Leovani, Ega Lina Lina . Lina . Lina Lina Lina Lina Lina Lina Maria Ignasia Galuh Parwati Maria Ignasia Galuh Parwati Marsella, Marsella Octavianus Calvin Onny, Johan Gunady Ony, Johan Gunady Parwati, Maria Ignasia Galuh Riyanto, Agustinus riyanto, agustinus Simanjuntak, Anisa Siska Wulandari, Siska Vinatan, Tristama Wangsa, Ignasius Heri Satrya Widyartono, Agustinus