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All Journal Jurnal Ilmu Administrasi Bisnis

Handoyo Djoko Waluyo

Jurusan Ilmu Administrasi Bisnis

Author-ID : 5366663

Economics, Econometrics & Finance

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Pengaruh Nilai Pelanggan, Citra Merek (Brand Image) dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Kereta Api Kelas Ekonomi Tawang Jaya Jurusan Semarang-Jakarta (Studi Kasus di Stasiun Poncol DAOP IV, Semarang) Yusuf Atstsaqifi; Handoyo Djoko Waluyo; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

The goal of this study is to determine how customer value, brand image, and service quality affect the customers satisfaction of economic class of the Tawang Jaya Train which serves the Semarang-Jakarta route. Sampling technique used in this study is purposive sampling technique with samples gathered from 100 people. Linear regression analysis and significance test were used to test the hypotheses using SPSS 22.0. Result of data analysis concluded that partially the variables affected the customer satisfaction in a significant manner. Customer value to customer satisfaction in which t-count (6,880) > t-table (1,9845). Brand image to customer satisfaction in which t-count (9,845) > t-table (1,9845). Service quality to customer satisfaction in which t-count (9,744) > t-table (1,9845). Simultanously, all variable significantly affected customer satisfaction with F-count (42,459) > F-table (3,9391). As a suggestion to improve the customer satisfaction, PT KAI (Persero) DAOP IV Semarang and particularly Tawang Jaya Train should increase the cleanliness standard, improve the punctuality of train departure and arrival, balancing the price of food, drinks, and pillows in trains so it could become more affordable, resetting the seat location, and renewal of services SOP for the passengers.

PENGARUH MOTIVASI, DISIPLIN KERJA DAN PRESTASI KERJA TERHADAP PRODUKTIVITAS KERJA (Studi kasus pada bagian produksi PT. Kimia farma (persero) Tbk Plan Semarang) Muchammad Taufan; Handoyo Djoko Waluyo; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

Productivity is a measure that is often used to determine the effectiveness of the organization. An organization can not flourish if their employees work productivity also increased especially with the high level of competition that exists in the business world. Motivation, discipline and work performance have been found to increase employee productivity. Therefore these three things need to be considered by the management company in order to increase employee productivity. PT. Kimia Farma (Persero) Tbk Plant Semarang is one of the state-owned company that manufactures drugs. This study uses an associative approach to the 62 respondents with sampling purposive sampling technique. Data collection techniques in this study were interviews, questionnaires and literature study. The data obtained were analyzed qualitatively and quantitatively by using tools such as cross-table analysis, validity, reliability testing, simple linear regression, multiple linear regression and hypothesis testing with the t test and F test with SPSS 17. These results indicate a positive significant effect between motivation toward work productivity of employees of PT. Kimia Farma (Persero) Tbk Plant Semarang where t (14.701)> t table (1.670), a significant difference between the positive work discipline to employee productivity PT. Kimia Farma (Persero) Tbk Plant Semarang where t (15.585)> t table (1.670) and a significant difference between the positive achievements of the labor productivity of employees of PT. Kimia Farma (Persero) Tbk Plant Semarang where t (17.007)> t table (1.670). There is a significant positive influence between work motivation, work discipline and work performance of the employee productivity PT. Kimia Farma (Persero) Tbk Plant Semarang where F count (149.641)> F table (2,76). The coefficient of determination for the work motivation variables (X1), labor discipline (X2) and work performance (X3) accounted for 88% of employee productivity PT. Kimia Farma (Persero) Tbk Plant Semarang, while 12% are influenced by other factors. Suggestions can be submitted is a portion of the company must give priority to larger or better application of motivation in the company, due to the influence of motivation on employee performance is lower than the effect of labor discipline and job performance on employee productivity.

PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PENGGUNA JASA TRANSPORTASI TAKSI NEW ATLAS KOTA SEMARANG Luqmananda Bayuningrat; Handoyo Djoko Waluyo; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 1 (2014)
Publisher : Universitas Diponegoro

NEW ATLAS GROUP is one of company that is concern in providing taxi transportation services inSemarang. The research itself aims to determine of the influence of Service Quality (X1), Product Quality (X2),Customer Satisfaction (Z) of the Customer Loyalty (Y) New Atlas Taxi’s. This type of research used is explanatoryresearch, data collection methods using an oral interview and a data collection tool using a questionnaire with asample of 100 respondents New Atlas Taxi users of transport services via nonprobability sampling technique byusing purposive sampling method (sampling technique based on certain conditions). The analysis technique uses testvalidity, test reliability, simple linear regression, multiple linear regression, t test and F test with SPSS 20 tool.From the data analysis it can be concluded that amounted to 61.8% customer satisfaction variables can beexplained by service quality variable and 57.1% explained by product quality variable. 15.2% customer loyaltyvariable can be explained by service quality variable and 15.4% explained by the variable quality product quality.Customer satisfaction being a mediator to customer loyalty due to the indirect effect by 26.7% of the service qualityvariable and product quality variables. The suggestion in this research is the company management is necessary togive directions the driver to pay more attention to the quickness and timeliness of delivering passengers to theirdestination, more discipline the taxi driver in order to obey the standard service procedure that has beenestablished, providing complaint and suggestion boxes for each passenger in the taxi fleet.

Co-Authors Agung Budiatmo Aji Normawan Rosyid Andi Wijayanto Ani Desriana Apriatni Endang Apriatni Asri Puspasari Ayu Haris Permatasari Putri Dany Krispiandhita Denny Saputra Fevri Setya Nugroho Gesti Nopelia Anjarsari Gunung Setiadi Idham Kurnia Simamora Irna Windu Prasetyani Kamanda Tri Gumelar Khairanda Satria Krestiawan Wibowo Santoso Luffi Sidrotul Muntaha Luqmananda Bayuningrat Lyta Karina Muchammad Taufan Muhammad Wahyu Ali Ngatno Ngatno Noeria Susitianigrum Nova Renta Novi Permata Sari Nurul Ayuningtyas Nurul Setyaningrum Raden Rara Ayu Widaningsih Reni Shinta Dewi Rika Estika Putri Robin Petrus Simanjuntak Sari Listyorini Sendhang Nurseto Sri Suryoko Taufiq Dwi Satmoko Tri Handoko Triastuti Ayuningtias Widayanto Widayanto Widiartanto Widiartanto Yauar Yoga Anggoro Yusuf Atstsaqifi

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