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All Journal Lentera Pendidikan : Jurnal Ilmu Tarbiyah dan Keguruan Ta´dib Risâlah, Jurnal Pendidikan dan Studi Islam Jurnal Ilmiah Didaktika : Media Ilmiah Pendidikan dan Pengajaran Southeast Asian Journal of Islamic Education TA'LIM : Jurnal Studi Pendidikan Islam AT-TA`DIB AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Edification Journal : Pendidikan Agama Islam Al-Mudarris : Jurnal Ilmiah Pendidikan Islam Edupedia: Jurnal Studi Pendidikan dan Pedagogi Islam Fakta: Jurnal Pendidikan Agama Islam Southeast Asian Journal of Islamic Education TOFEDU: The Future of Education Journal International Journal of Islamic Education (IJIE) Journal of Islamic Education Research Sadar Wisata: Jurnal Pariwisata AT TA'LIM
Mashudi Mashudi
Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember
Religion Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Mathematics Other

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Optimizing Public Services in Islamic Education: A Multi-Site Study on PTSP Management Strategies in Madrasahs Mohammad Haris Jamroni; Saihan Saihan; Mashudi Mashudi
JURNAL AL-TANZIM Vol 10, No 4 (2026): IN PRESS
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v10i4.13950

Abstract

This study aims to analyze the management strategies of the One-Stop Integrated Service (PTSP) in optimizing administrative quality within Madrasahs. Employing a qualitative multi-site case study approach, the research utilized in-depth interviews, observation, and document analysis; data were analyzed using the interactive model developed by Miles, Huberman, and Saldaña and verified through source and technique triangulation. The findings reveal that Madrasah Tsanawiyah employs an "adaptive human-touch" strategy prioritizing interpersonal relationships and flexibility, whereas Madrasah Aliyah implements a "structured system-driven" strategy emphasizing standardization and digitalization. Both strategies effectively enhance administrative quality within their respective user contexts, though they still require strengthening in areas where each faces limitations. The study concludes that the success of PTSP depends on an institution's responsiveness to user characteristics rather than on system uniformity. These findings offer theoretical implications by reinforcing the contingency approach in public service management and provide practical implications for the Ministry of Religious Affairs and Madrasahs in designing adaptive service policies grounded in the values of amanah, ihsan, and itqan.
Co-Authors Abd. Muhith Abdullah Hasyim Zain Adam Mustakim Ainur Rofiq Sofa Amir Karimi Arfan Efendi Auliya'i kholqillahil Karimah Devy Habibi Muhammad Dyah Nawangsari Edhi Siswanto Fatimah Azzahro I Gusti Made Darma ika nafisatus zuhro Itok Wicaksono Kholilah Nailul Ulya Kuni Baridah Aini M. Hamdi HS Moch. Salman Alfarizi Moh Sutomo, Moh Moh. Sutomo Mohammad Haris Jamroni Muhammad Haris Subangkit Muhammad Iqbal Attamimi Muhammad Roihan Mukni’ah Pitono Pitono Retna Anggitaningsih Saihan Saihan Saihan Setyo Utomo Syamsul Hadi Ubaidillah Ubaidillah Ubaidillah YORDAN NAFA