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EFEKTIVITAS SISTEM INFORMASI DAN KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM PENYELENGGARAAN IBADAH HAJI DI KABUPATEN SIDENRENG RAPPANG Mulhaeriyah Mulhaeriyah; Nurjannah Nonci; Ahmad Mustanir
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7146

Abstract

This study aims to analyze the effectiveness of the Integrated Hajj Information and Computerization System (SISKOHAT) in the implementation of Hajj services in Sidenreng Rappang Regency. The analysis focuses on three aspects: the implementation of the system in improving service productivity and quality, the responsiveness and responsibility of officers in managing digital-based services, and the accountability and fairness of public services through SISKOHAT. This research employs a descriptive qualitative method with in-depth interviews involving 20 informants, consisting of SISKOHAT operators, prospective Hajj pilgrims, and other related stakeholders. The findings indicate that SISKOHAT makes a significant contribution to accelerating administrative processes, minimizing data input errors, and enhancing service transparency. However, the system’s effectiveness remains limited by technical constraints, such as network disruptions, inadequate facilities and infrastructure, and low technological literacy among some officers and pilgrims. The study highlights the need to strengthen human resource capacity, improve technological infrastructure, and reinforce monitoring mechanisms to ensure effectiveness, accountability, and fairness in digital-based Hajj administration at the regional level.
EFEKTIVITAS PENGGUNAAN TEKNOLOGI INFORMATIKA DALAM MENINGKATKAN PELAYANAN PERPUSTAKAAN UMUM DAERAH KABUPATEN SIDENRENG RAPPANG Asri Rahayu; Nurjannah Nonci; Erfina Erfina; Jamaluddin Ahmad; Andi Nilwana
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7148

Abstract

This study analyzes the effectiveness of information technology in improving services at the Sidenreng Rappang Regency Public Library using a descriptive qualitative approach. Data were collected through in-depth interviews with librarians and library users, observation, and documentation, analyzed using the Miles and Huberman model. Results show that Inlislite, SIDEREAD, and OPAC systems improved service speed from 10 minutes to 1-2 minutes per transaction, enhancing operational efficiency and transparency. However, utilization remains low (25% of active members) due to low digital literacy, limited internet infrastructure in rural areas, uneven digital skills among librarians, and minimal socialization. Optimization strategies include continuous librarian training, infrastructure strengthening, community-based literacy programs, and integration with the iPusnas platform. This study contributes to understanding library digitalization implementation at the regency level by considering local socio-cultural characteristics.
PERANAN APARATUR PEMERINTAHAN DALAM PELAYANAN PUBLIK: STUDI PENGGUNAAN APLIKASI SIBERAS DI DESA SIPODECENG Ernawati Ernawati; Nurjannah Nonci; Akhmad Yasin; Muhammad Rais Rahmat Razak; Mutiah Khaerunnisa
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7219

Abstract

This study aims to analyze the role of village government officials in public services through the use of the SIBERAS application and to identify the obstacles faced by officials in its implementation in Sipodeceng Village, Baranti District, Sidenreng Rappang Regency. The research method used is descriptive qualitative with data collection techniques in the form of in-depth interviews, observation, and documentation. The data were analyzed using a thematic approach supported by NVivo coding to map the patterns of the role of officials, the use of the application, and its impact on village public services.The results showed that village officials played a fairly good role in supporting digital-based services, especially in terms of service attitude, responsibility, and initiative in helping the community. However, limitations were found in technical competence and clarity of task distribution, which caused some officials to experience difficulties in operating SIBERAS. This study also revealed a number of obstacles, such as dynamic system changes and low digital literacy among the community. Nevertheless, officials made various efforts such as socialization, assistance, and routine coordination to overcome these obstacles. Overall, the use of SIBERAS had a positive impact on improving the efficiency, transparency, and quality of village public services.
PENINGKATAN PARTISIPASI MELALUI SOSIALISASI MUSRENBANG BERBASIS VIDEO CANVA Kasmedi Kasmedi; Nurjannah Nonci; Erfina Erfina
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 02 (2026): Agustus 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i02.7693

Abstract

This study aims to find out the role of the community in the implementation of Musrenbang in Batu Lappa Village, Wattang Pulu District, as well as to create a model of socialization of Musrenbang results using Canva Studio videos. The main problem in this study is the low involvement of the community in each stage of Musrenbang and the socialization of the results which still use traditional methods. The research uses qualitative methods with interviews, observations, and documentation. The informants are the Village Head, the Chairman of LPM, village staff, community leaders, and residents. The results of the study show that community participation is still at the consultative stage, that is, the community only conveys aspirations but is not active in decision-making and supervision. The socialization of the results of the Musrenbang is still carried out through bulletin boards and environmental meetings so that it is not yet effective.
Analisis Kepuasan Masyarakat dalam Pelayanan Publik Berbasis Digital di Desa Bulo Farah Farhanah Ahmad; Nurjannah Nonci; Erfina Erfina
Indonesian Journal of Innovation Science and Knowledge Vol. 3 No. 3 (2026): IJISK 2026
Publisher : Fakultas Pendidikan Ilmu Keguruan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijisk.v3i3.518

Abstract

Digitalisasi pelayanan publik merupakan langkah pemerintah desa untuk memperbaiki mutu layanan agar masyarakat memperoleh proses pelayanan yang lebih praktis, cepat, dan efisien. Penelitian ini diarahkan untuk menggambarkan dan menganalisis kepuasan masyarakat terhadap pelayanan publik berbasis digital. Kajian juga menelaah faktor-faktor yang membentuk kepuasan masyarakat di Desa Bulo, Kecamatan Panca Rijang, Kabupaten Sidenreng Rappang. Penelitian menggunakan pendekatan deskriptif kualitatif dengan data yang dihimpun melalui observasi, wawancara, dan dokumentasi. Delapan informan dilibatkan, yaitu Sekretaris Desa, staf desa, dan masyarakat. Analisis kepuasan masyarakat menggunakan model SERVQUAL yang meliputi tangibles, reliability, responsiveness, assurance, dan empathy. Hasil penelitian menunjukkan bahwa kepuasan masyarakat terhadap pelayanan publik berbasis digital di Desa Bulo secara umum cukup baik. Penggunaan teknologi telah memberikan kemudahan dalam pelayanan, aparatur mampu memberikan pelayanan secara cukup andal dan responsif, membangun kepercayaan masyarakat, serta memberikan perhatian serta memberikan mendampingi warga yang mengalami kesulitan menggunakan layanan digital. Kepuasan masyarakat berkaitan dengan kemudahan akses, waktu penyelesaian, keramahan petugas, serta kejelasan dan ketepatan informasi. Meski demikian, kestabilan jaringan internet dan perbedaan kemampuan warga dalam menggunakan teknologi masih memengaruhi pengalaman pelayanan. Oleh sebab itu, manfaat pelayanan digital telah dirasakan masyarakat, tetapi penguatan infrastruktur, peningkatan kapasitas aparatur, dan pendampingan kepada warga tetap diperlukan agar kualitas layanan semakin optimal.