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PERANAN ROOM ATTENDANT DALAM MENANGANI HYGIENE DAN SANITASI KAMAR DI OS HOTEL BATU AJI BATAM Hot Bonar Ampuan Sinaga; Nensi Lapotulo
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (162.203 KB)

The cleanliness factor in the hotel is closely related to cleanliness and sanitation. This affects the quality and comfort in the service of Hotel and becomes an attraction for guests/consumers to come and use hotel services. However, it is not uncommon for problems in the implementation of hygiene and sanitation to arise due to the implementation of SOP (Company Operational Standards) to maintain the cleanliness of the room which has not been implemented properly and regularly. This study is a descriptive qualitative research that aims to determine determine the duties of the room attendant in maintaining the cleanliness and sanitation of the rooms and to find out how the room attendants maintain the cleanliness and sanitation of hotel rooms. The object of this research is the room attendant at the OS Hotel Batu Aji Batam. The participants in this study were the Housekeeping Department. With the validity of the data, namely using Source Triangulation. The results showed that the application of hygiene and sanitation carried out by OS Hotel Batu Aji Batam is carried out in accordance with the provisions of the SOP that have been set. In this case, all room staff are required to always apply and pay attention to hygiene and sanitation in carrying out their duties and responsibilities. In addition, room attendants are also required to check and coordinate regularly in carrying out hotel service tasks. Thus, the application of hygiene and sanitation in Orange Sky Batam Hotel rooms can be carried out optimally and regularly

PENGARUH DESAIN INTERIOR TERHADAP MINAT PENGUNJUNG DI MARRIOTT HOTEL HARBOUR BAY KOTA BATAM Dailami; Moh. Thandzir; Haufi Sukmamedian; Nensi Lapotulo
JURNAL MATA PARIWISATA Vol. 2 No. 1 (2023): MARET 2023
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/terapan_pariwisata_1

Interior design is all about aesthetic value as well as providing comfort and appeal to visitors. In addition to increasing the attractiveness of visitors, the interior and layout arrangement can also increase the value of the existence of the place. The appearance and layout are important in creating a comfortable room and can also affect the mood, views and interest of buyers to visit the place. This study was made with the aim of describing the effect of interior design and layout on consumer attractiveness at Anchor Cafe & Roastery Batam. The method used by the researcher is a quantitative method.

PENGARUH DESAIN INTERIOR TERHADAP MINAT PENGUNJUNG DI MARRIOTT HOTEL HARBOUR BAY KOTA BATAM Dailami; Moh. Thandzir; Haufi Sukmamedian; Nensi Lapotulo
JURNAL MATA PARIWISATA Vol. 2 No. 1 (2023): MARET 2023
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/terapan_pariwisata_1

Interior design is all about aesthetic value as well as providing comfort and appeal to visitors. In addition to increasing the attractiveness of visitors, the interior and layout arrangement can also increase the value of the existence of the place. The appearance and layout are important in creating a comfortable room and can also affect the mood, views and interest of buyers to visit the place. This study was made with the aim of describing the effect of interior design and layout on consumer attractiveness at Anchor Cafe & Roastery Batam. The method used by the researcher is a quantitative method.

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PENGUNJUNG DI MUSEUM NASIONAL JAKARTA Sukmamedian, Haufi; Nensi Lapotulo
JURNAL MEKAR Vol. 1 No. 1 (2022): APRIL 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i1.20

Kualitas layanan menjadi salah satu aspek dalam menentukan kepuasan pengunjung. Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Layanan Terhadap Kepuasan Pengunjung di Museum Nasional Jakarta. Penelitian ini menggunakan metode penelitian kuantitatif dengan jenis penelitian asosiatif. Sampel dalam penelitian ini menggunakan teknik non-probability sampling terdiri dari pengunjung Museum Nasional Jakarta, diambil sebanyak 100 responden dengan pengolahan data menggunakan aplikasi SPSS (Statistical Package for Social Sciences) versi 25. asil Uji T dari dimensi bukti fisik, keandalan, dan empati secara parsial memiliki pengaruh terhadap kepuasan pengunjung sedangkan dimensi cepat tanggap dan jaminan secara parsial tidak memiliki pengaruh terhadap kepuasan pengunjung di Museum Nasional Jakarta dan hasil dari Uji F adalah Kualitas Layanan secara simultan mempunyai pengaruh terhadap kepuasan pengunjung di Museum Nasional Jakarta. Hasil R2 yang diperoleh adalah kualitas layanan mempengaruhi kepuasan pengunjung sebesar 50,9% sedangkan 49,1% lainnya didapat dari variabel lainnya yang tidak dibahas dalam penelitian ini. Saran untuk perusahaan dalam penelitian ini agar tetap menjaga dan meningkatkan dimensi-dimensi kualitas layanan agar memberikan dampak positif terhadap kepuasan pengunjung di Museum Nasional Jakarta.

PERANAN ROOM ATTENDANT DALAM MENANGANI HYGIENE DAN SANITASI KAMAR DI OS HOTEL BATU AJI BATAM Sinaga, Hot Bonar Ampuan; Nensi Lapotulo
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i2.65

The cleanliness factor in the hotel is closely related to cleanliness and sanitation. This affects the quality and comfort in the service of Hotel and becomes an attraction for guests/consumers to come and use hotel services. However, it is not uncommon for problems in the implementation of hygiene and sanitation to arise due to the implementation of SOP (Company Operational Standards) to maintain the cleanliness of the room which has not been implemented properly and regularly. This study is a descriptive qualitative research that aims to determine determine the duties of the room attendant in maintaining the cleanliness and sanitation of the rooms and to find out how the room attendants maintain the cleanliness and sanitation of hotel rooms. The object of this research is the room attendant at the OS Hotel Batu Aji Batam. The participants in this study were the Housekeeping Department. With the validity of the data, namely using Source Triangulation. The results showed that the application of hygiene and sanitation carried out by OS Hotel Batu Aji Batam is carried out in accordance with the provisions of the SOP that have been set. In this case, all room staff are required to always apply and pay attention to hygiene and sanitation in carrying out their duties and responsibilities. In addition, room attendants are also required to check and coordinate regularly in carrying out hotel service tasks. Thus, the application of hygiene and sanitation in Orange Sky Batam Hotel rooms can be carried out optimally and regularly

Pengaruh Lingkungan Fisik, Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Konsumen Menginap di Duolos Phos Hotel Bintan Hetty Yulianti Sihite; Fitriana Baitanu; Nensi Lapotulo
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 2 (2025): Mei 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i2.5828

This study aims to analyze the influence of physical environment, service quality, and facilities on customer satisfaction at Doulos Phos The Ship Hotel, a heritage-themed accommodation shaped like a historic ship located in the Lagoi tourism area, Bintan. A quantitative approach was applied, using purposive sampling of 32 hotel guests who met the research criteria. The research instrument was validated and proven reliable (r-count > 0.349 and Cronbach Alpha > 0.80). The results of multiple linear regression analysis revealed that all three independent variables significantly influenced customer satisfaction, with the physical environment emerging as the most dominant factor (B = 0.352; Sig. = 0.003). These findings support the disconfirmation of expectations theory and are consistent with previous studies highlighting the role of physical atmosphere in shaping customer experience. Managerial implications include enhancing the hotel’s visual and historical elements, delivering empathetic and culturally aware service training, and improving digital facility innovations and public space comfort. This research contributes to the management of thematic accommodations by emphasizing multisensory experiences as a key driver of customer satisfaction in the hospitality industry.

ANALISIS BEBAN KERJA PADA RECEPTIONIST SELAMA HIGH SEASON PACIFIC PALACE HOTEL BATAM Prisila Natacia Suciadi; Okki Kurnia; Devid Trinaldo Simatupang; Nensi Lapotulo
Journal of Innovation Research and Knowledge Vol. 4 No. 5: Oktober 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i5.8712

During high season, hotels often experience high occupancy rates, which can lead to increased workload for hotel staff, including receptionists, housekeeping, and other services (Alrawabdeh, 2022). Receptionists play an important role as the spearhead in providing services to guests, from the check-in process, answering guest questions, to handling complaints. High workloads during high season often lead to decreased performance, work stress, and even potential errors in service (Sáez-Fernández, 2020). Based on the description above, researchers are interested in conducting a study entitled "Analysis of Receptionist Workload During the High Season of the Pacific Palace Hotel Batam" Causes of receptionist workload during the high season at the Pacific Palace Hotel The results of interviews, data collection through direct observation and documentation resulted in several discussions regarding the causes of receptionist workload during the high season at the Pacific Palace Hotel, there are 4 indicators of receptionist workload during the high season, namely the guest volume of more than 50 guests, while in the low season, only around 15-20 guests. Receptionist working hours increase significantly during high season, work difficulties are special requests, and urgent situations during high season make receptionist work much more complex and challenging, Psychological pressure of workload spikes during high season creates real psychological pressure for receptionists, which impacts their mental health and performance. Strategies or recommendations to manage receptionist workload to remain optimal during high season at Pacific Palace Hotel Batam are direct supervisor supervision to ensure excellent service

ANALISIS KEPUASAN PENGUNJUNG TERHADAP HARGA TIKET MASUK PANBIL NATURE RESERVE BATAM Nathania Jovita Beatrice; Okki Kurnia; Devid Trinaldo Simatupang; Nensi Lapotulo
Journal of Innovation Research and Knowledge Vol. 4 No. 5: Oktober 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i5.8719

Batam also has natural tourism such as Panbil Nature Reserve, the best natural tourism park in Batam that presents an adventure experience in nature with various zones and national quality activities. Its very large location makes it the most visited natural tourist spot by local residents and tourists. Based on the results of interviews with the management of Panbil Reserve Batam, they realize the importance of providing the best service in order to maintain and improve guest satisfaction with the facilities available there. However, in reality, there are still challenges in improving services. There is a lack of interest from local people to visit the place because the price is still not affordable for them or some of them are less interested in the activities provided by Panbil Nature Reserve Batam. The methodology of this study is qualitative by conducting interviews with local and foreign visitors. It can be identified that the price factor is also one of the things that can be a benchmark for visitors. Especially for local residents who still like to consider the entrance ticket price of Panbil Nature Reserve which is quite expensive for them. And one of the factors is also different habits or lifestyles that also influence local residents and foreign tourists. Foreign visitors have a healthier lifestyle and prefer many activities. While local residents tend to have a more relaxed lifestyle, and the habit of having few activities. So that there is a lack of interest from local residents to visit Panbil Nature Reserve. However, there are also local residents who have visited the place will come again, because they already understand the concept of the selling price of Panbil Nature Reserve with the facilities and services offered

POTENSI PURA AGUNG AMERTA BHUANA SEBAGAI DAYA TARIK WISATA BUDAYA DI BATAM Almimo Tan; Nensi Lapotulo; Haufi Sukmamedian; Natal Olotua Sipayung
Journal of Innovation Research and Knowledge Vol. 4 No. 5: Oktober 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i5.8752

Penelitian ini bertujuan untuk mengeksplorasi potensi Pura Agung Amerta Bhuana sebagai daya tarik wisata budaya di Batam. Pura Agung Amerta Bhuana merupakan salah satu pura Hindu terbesar di luar Bali yang memiliki keunikan arsitektur dan nilai sejarah. Studi ini menggunakan metode deskriptif kualitatif melalui observasi, wawancara, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa pura ini memiliki potensi besar sebagai destinasi wisata budaya, dengan daya tarik utama berupa arsitektur khas, ritual keagamaan, serta nilai sejarah yang merepresentasikan budaya Hindu di Batam. Pengembangan pura sebagai objek wisata budaya diharapkan dapat memberikan manfaat ekonomi dan sosial bagi masyarakat setempat, namun harus dilakukan dengan pendekatan yang menjaga keseimbangan antara fungsi religius pura dan kebutuhan wisatawan. Keterlibatan masyarakat lokal dan penerapan pariwisata berkelanjutan juga sangat penting untuk memastikan kelestarian budaya dan lingkungan

STUDI EVALUASI OUTSOURCING PADA ASPEK PELAYANAN TAMU DI HOTEL HARMONI KOTA BATAM Wulanda, Olivia Diva; Andri Wibowo; Nensi Lapotulo; Devid Trinaldo Simatupang; I Wayan Thariqy Kawakibi Pristiwasa
Journal of Innovation Research and Knowledge Vol. 4 No. 6: Nopember 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i6.8870

Di masa saat ini penggunaan jasa outsourcing seperti kebutuhan karena selain bisa menekan biaya perusahaan, perusahaan pengguna jasa dapat lebih fokus terhadap core business-nya. Outsourcing telah menjadi praktik umum di berbagai industri, termasuk perhotelan. Melalui outsourcing, hotel dapat mempekerjakan tenaga kerja untuk fungsi-fungsi tertentu tanpa harus mengelola mereka secara langsung sebagai karyawan tetap. Studi kualitatif memberikan pemahaman mendalam tentang evaluasi kinerja outsorcing dalam aspek kualitas pelayanan di hotel Batam. Penelitian membahas mengenai dampak outsourcing sebagai penyedia sumber daya manusia terhadap produktivitas karyawan hotel. Oleh karena itu, diperlukan evaluasi yang mendalam terhadap penerapan outsourcing di hotel, terutama dalam aspek pelayanan tamu. Evaluasi outsourcing harus fokus pada relevansi, efisiensi, efektivitas, keberlanjutan dan dampak tenaga outsourcing juga membawa berbagai pengalaman dan keterampilan yang dapat meningkatkan layanan. Kualitas pelayanan outsourcing di Hotel Harmoni One Batam dapat dinilai baik karena staf outsourcing mampu memberikan pelayanan yang andal, responsif, profesional, dan penuh perhatian kepada tamu. Manajemen hotel berhasil menjaga standar tinggi melalui pelatihan, pengawasan, dan pengelolaan yang baik terhadap staf outsourcing. Dengan pelayanan yang konsisten dan profesional, Hotel Harmoni One mampu menciptakan pengalaman positif bagi tamu, yang berkontribusi pada reputasi hotel sebagai salah satu tempat konferensi dan bisnis terkemuka di Batam.

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