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All Journal Journal Of Nursing Practice Babali Nursing Research Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Pubnursing Sciences Journal for Quality in Public Health Jurnal Ragam Pengabdian Journal of Community Engagement in Health Journal of Hospital Management and Services Indonesian Journal of Nutritional Epidemiology and Reproductive Strada Jurnal Ilmiah Kesehatan (SJIK) Journal Public Health and Clinical Science
Sentot Imam Suprapto
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Determination Analysis of Hospitals in East Java on Readiness in Facing a Pandemic Based on the WHO Rapid Hospital Readiness Checklist Atok Irawan; Sentot Imam Suprapto; Wardani, Ratna
Journal Of Nursing Practice Vol. 7 No. 1 (2023): October
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v7i1.351

Abstract

Background: During the COVID-19 pandemic, health service providers, especially hospitals, are expected to be able to optimize all their resources in providing services to patients. Assessment of hospital readiness in dealing with the COVID-19 pandemic is needed to ensure that hospitals continue to maintain and improve the quality of health services and patient safety. Purpose: The purpose of this study was to analyze the effect of hospital classification, type of service, referral status and accreditation status on hospital readiness in dealing with the COVID-19 pandemic in East Java. Methods: The design of this study is a quantitative observational analytic type with a cross sectional approach. The population of this study is 385 hospitals in East Java. The sampling technique of probability sampling with a stratified random sampling approach obtained a sample of 129 hospitals. The data analysis used is Dummy Multiple Linear Regression. Results: The results showed that the classification of the hospital with a p value = 0.001 and the accreditation status with a p = 0.000 had an effect on the readiness of the hospital to face a pandemic. Meanwhile, the type of service with a p value = 0.397 and referral status with a p value = 0.077 did not affect the readiness of the hospital to face a pandemic. Conclusion: Hospital classification and accreditation status influence hospital readiness to face the COVID-19 pandemic in East Java. Therefore, regular monitoring and evaluation of readiness to face a pandemic is important for all hospitals to carry out through independent assessments. Making efforts to improve each component, especially in class C and D hospitals, as well as collaborating with the Health Service is very necessary to fulfill regulations and implement improved services for both COVID-19 and non-COVID-19 patients.
Designing A Prototype of Observation and Intervention Applications for Intensive Care Unit (ICU) Patients at Sultan Imanuddin Pangkalan Bun Hospital Aimandinata; Sentot Imam Suprapto; Ratna Wardani
Journal Of Nursing Practice Vol. 8 No. 2 (2025): January
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v8i2.476

Abstract

Background: The use of Information Technology (IT) for storing and retrieving patient data has advantages over paper, but faces challenges such as infrastructure problems, information technology, lack of needs assessment, cultural barriers, and high costs for software, hardware, and data exchange standards. Purpose: Research was conducted to explore the design of a prototype observation and intervention application for Intensive Care Unit (ICU) patients at Sultan Imanuddin Pangkalan Bun Regional Hospital. Methods: The design of this research is qualitative research with a phenomenological approach with the focus of the research directed at exploring the design of a prototype application for observation and intervention for Intensive Care Unit (ICU) patients at Sultan Imanuddin Hospital Pangkalan Bun. Apart from that, with a qualitative approach. The informants in this research were the owners or people in charge of the clinic, a total of 6 (six) people with triangulation of sources. Results: The observation and intervention application in the ICU at Sultan Imanuddin Hospital aims to improve communication, reporting and quality of patient service, as well as increasing data accuracy. The main obstacles are network problems and adjusting application usage. Technical solutions, better network infrastructure, medical staff training and hospital support are needed. The main goal is reporting efficiency in emergency situations and rapid response to changes in the condition of ICU patients. Conclusion: The Sultan Imanuddin Hospital ICU application aims to improve patient communication and reporting, but there are network problems and adjustments to the use of the application that need to be addressed.
Evaluation of the Implementation of Regional Public Service Agency in Sultan Imanuddin Pangkalan Bun Hospital Gusti Muhamad Syariyansyah; Ellina, Agusta Dian; Sentot Imam Suprapto
Journal Of Nursing Practice Vol. 8 No. 2 (2025): January
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v8i2.767

Abstract

Background: Currently, public service agencies, both private and government-owned, are demanding excellent service. Quality customer service is the key to success and the basis for building customer success and trust. Purpose: This research was conducted to explore the evaluation of the implementation of the Regional Public Service Agency at Sultan Imanuddin Pangkalan Bun Hospital. Methods: The design of this research is qualitative research with a phenomenological approach with the focus of the research directed at exploring the evaluation of the implementation of the Regional Public Service Agency at Sultan Imanuddin Pangkalan Bun Hospital. Apart from that, with a qualitative approach. The informants in this research were the owners or people in charge of the clinic, a total of 5 (Five) people with triangulation of sources. Results: The implementation of the Regional Public Service Agency (BLUD) at Sultan Imanuddin Hospital Pangkalan Bun provides benefits in financial management, human resources and decision making. Even though it requires socialization, technology, training and commitment from all parties, the implementation of BLUD still increases efficiency in managing health services. Obstacles that arise, such as ineffective management, policy changes, and lack of resources, are still overcome by increasing transparency and efficiency. Conclusion: The implementation of BLUD at Sultan Imanuddin Pangkalan Bun Hospital is beneficial in financial management and health services, although there are obstacles such as less effective management.
Analysis of the Factors that Lead to A Discrepancy in Hospital Incomes in Cases of Childbirth by Caesarean Section as Those of the National Healthcare Insurance Patient at the Putra Waspada Hospital Tulungagung Inggrid Puspitasari Adikarjo; Sentot Imam Suprapto; Ratna Wardani
STRADA : Jurnal Ilmiah Kesehatan Vol. 13 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v13i2.1141

Abstract

The hospital as an advanced health facility collaborates with National Healthcare Insurance Patients (BPJS) using the INA-CBG’S package tarif grouping payment method so that quality control and cost control must be carried out. One of the diagnoses whose costs can be guaranted with BPJS is childbirth with Caesarean Section. The number of Caesarean Section is increasing from year to year and most of the patients are BPJS patients. From the Putra Waspada Hospital Financial Report, there is a negative difference in revenue receipt from Caesarean Section BPJS Patients. The aim of this research is to analyze the factors causing the difference in income revenue hospital in cases of Caesarean Section delivery for National Health Insurance Patients at Putra Waspada Hospital Tulungagung.The sample for this study was 250 medical records of patients who gave birth by caesarean section from January to December 2023.
Management of Pharmaceutical Preparations in the Form of Drugs at Surya Melati Muhammadiyah Hospital Indasah; Fitdhiar Wira Qalbi; Sentot Imam Suprapto
STRADA : Jurnal Ilmiah Kesehatan Vol. 14 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v14i2.1159

Abstract

Drug management in hospitals covers four essential stages: selection, planning and procurement, distribution, and use. This study aimed to evaluate the drug management system at Surya Melati Muhammadiyah Hospital. A qualitative phenomenological approach was used, involving 17 informants selected purposively from pharmacy staff, medical professionals, warehouse officers, and finance personnel. Data were obtained through document review and in-depth interviews, then analyzed by comparing findings with existing standards. The results show that the drug selection process has generally aligned with hospital needs, although prescription adherence to the formulary remains low.
Analysis of Compliance, Competency and Motivation Factors on the Performance of Employees at Undaan Eye Hospital Surabaya Wulyatie, Larashati; Sentot Imam Suprapto; Indasah
STRADA : Jurnal Ilmiah Kesehatan Vol. 14 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v14i2.1183

Abstract

A hospital is a complex service organization that requires human resources as workers to help the company's activities run smoothly. Good performance is influenced by employee competence, satisfaction and motivation. This type of research was given to 112 respondents. Based on the research results, there is a positive influence on performance from competency of 0.671, compliance of 0.167 and motivation of 0.079. The results of the coefficient of determination (R Square) of 0.790 show that the performance of Undaan Eye Hospital employees is influenced by fulfillment, competence and motivation by 79% while the remaining 21% is from other factors.
Analysis of Patient Service Manager Competencies and Strategies in Handling Patient Complaints at Dr. Iskak Tulungagung Hospital Wicaksono, Gunawan; Sentot Imam Suprapto; Yenny Puspitasari
STRADA : Jurnal Ilmiah Kesehatan Vol. 14 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v14i2.1186

Abstract

Patient complaints are an important indicator of dissatisfaction with healthcare services and require systematic handling to support continuous quality improvement. This qualitative study explored the competencies and strategies of Patient Service Managers (MPPs) in handling patient complaints at Dr. Iskak Tulungagung Hospital. Using a phenomenological approach, 14 room heads were interviewed as primary informants, supported by triangulation with two division heads. Data were collected through semi-structured interviews, observation, and documentation review. The findings show that MPPs demonstrate adequate competencies including communication skills, collaboration, advocacy, and resource management although some have not completed ACM certification.
Effectiveness of Prone and Orthopneic Positions on Oxygenation and Respiratory Rate in Isolation Ward Patients Dali, Agus Salim; Sentot Imam Suprapto; Nurwijayanti
Babali Nursing Research Vol. 7 No. 1 (2026): January
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2026.71533

Abstract

Background: Patients with respiratory disorders in isolation wards frequently experience hypoxia, and body positioning is a non-invasive strategy to improve oxygenation. Although prone and orthopneic positions are widely applied, comparative evidence regarding their effectiveness on oxygen saturation and respiratory rate in isolation ward patients remains limited. This study aimed to compare the effects of prone and orthopneic positions on oxygen saturation and respiratory rate among patients in isolation wards.Methods: A quasi-experimental study with a pre–post test and control group design was conducted. Sixty-six eligible patients were recruited using purposive sampling based on predefined inclusion criteria, then randomly allocated into three groups using simple randomization: prone position (n=22), orthopneic position (n=22), and head-up control position (n=22). Oxygen saturation and respiratory rate were measured at baseline, 30 minutes, and 60 minutes after the intervention, and data were analyzed using Repeated Measures ANOVA and One-Way ANOVA for between-group comparisons.Results: Both prone and orthopneic positions significantly increased oxygen saturation and reduced respiratory rate compared with the control group (p < 0.05). The improvements were clinically meaningful in both intervention groups, with greater enhancement of oxygen saturation observed in the orthopneic position. Minimal physiological changes were found in the control group.Conclusion: Prone and orthopneic positions are effective non-invasive interventions for improving oxygenation and reducing respiratory rate in patients with respiratory disorders in isolation wards, with the orthopneic position demonstrating a marginally superior effect on oxygen saturation. Future studies are recommended to evaluate the long-term effects, optimal duration, and patient comfort associated with each positioning strategy across different respiratory conditions.
Analysis of the Effect of Service Quality and Patient Satisfaction on Patient Compliance Level in the Medical Rehabilitation Polycle of UMM Hospital Elsa Fian Dennis Alfandy; Sentot Imam Suprapto; Ratna Wardani
Journal Public Health and Clinical Science Vol. 2 No. 1 (2026): Journal Public Health and Clinical Science
Publisher : Athallah Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64845/clinergy.v2i1.302

Abstract

Patient satisfaction is one of the first indicators of hospital standards and measures of service quality. Low patient satisfaction will affect hospital visits, patient satisfaction is determined by the quality of service provided to patients where patient demands and service quality will increase over time and have an impact on the level of patient compliance. The purpose of this study is to analyze the effect of service quality and patient satisfaction on patient compliance at the Medical Rehabilitation Polyclinic of UMM General Hospital. In this study, researchers used an analytical quantitative design with a cross-sectional approach. The population in this study were outpatients at the Medical Rehabilitation Polyclinic of UMM General Hospital in August 2025, amounting to 988 patients, the number of research samples was determined by the Krejcie & Morgan table so that the number of samples was determined as 270 respondents. The data analysis technique used path analysis. The results of the analysis can be seen that there is an influence of service quality on patient satisfaction at the Medical Rehabilitation Polyclinic of UMM General Hospital, meaning that with better service quality, patient satisfaction will increase. There is an influence of service quality on patient compliance in the Medical Rehabilitation Clinic, meaning that with better service quality, patient compliance in the Medical Rehabilitation Clinic will increase. The results of the analysis show the influence of patient satisfaction on patient compliance in the Medical Rehabilitation Clinic, meaning that with increasing patient satisfaction, patient compliance will increase. Patient satisfaction has been proven to be an intervening variable in the influence of service quality on patient compliance in the Medical Rehabilitation Clinic. These results indicate that with increasing patient satisfaction, the influence of service quality on patient compliance can increase.
Analysis of Waiting Time, Quality of Care, and Accessibility of Services on Pregnant Women’s Satisfaction with Midwife Services at the Candi Community Health Center Sidoarjo Regency Fadilatus Siriah; Novita Ana Anggraini; Indasah; Sentot Imam Suprapto; Atik Setiawan W
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/1j99mf44

Abstract

Antenatal care (ANC) has an essential role in enhancing maternal health and lowering the maternal mortality rate (MMR) through the early identification of pregnancy-related risks. This study was conducted to examine the effects of waiting time, quality of care, and service accessibility on maternal satisfaction. A descriptive analytical study with a cross-sectional design was applied. The study involved 124 pregnant women who were randomly selected from a total population of 178 respondents. The research instrument consisted of a questionnaire, and data were analysed using bivariate tests and multivariate ordinal regression. The majority of respondents perceived waiting times as short (66.9%), service quality as good (70.2%), and service accessibility as high (68.5%). The level of satisfaction among pregnant women was predominantly in the ‘satisfied’ category (44.4%). The results of the multivariate ordinal regression analysis indicate that waiting time (p=0.000), quality of service (p=0.000) and accessibility of service (p=0.001) have a significant effect on the satisfaction of pregnant women (p < 0.05). Waiting time was the most dominant factor with a Wald value of 36.186. The efficiency of waiting time plays a crucial role in enhancing satisfaction as it relates to comfort and the perception of service quality. Good service quality and high accessibility also contribute to positive experiences for pregnant women, thereby encouraging the continued use of ANC services.
Co-Authors Abdullah, M. Said Agusta Dian Ellina Agustin Widyowati Aimandinata Andriyana Maharani Ariny Farika Sari Atik Setiawan W Atok Irawan Byba Melda Suhita Cahyono, Ibnu Dali, Agus Salim Denny Eka Putra Eko Winarti Elsa Fian Dennis Alfandy Evi Sita Dewi Fadilatus Siriah Fitdhiar Wira Qalbi Galih Duta Prihadi Gusti Muhamad Syariyansyah Hafizh Auliyan Sodali Indasah Indasah Inggrid Puspitasari Adikarjo Joko Prasetyo M. Ali Sodik M. Ali Sodiq Masrulloh Masrulloh Melany Pilatusalim Murti Dwi Handayani Nia Sari Novita Ana Anggraini NOVITA EKA SARI Nurrudin Nurwijayanti Poppy Farasari Ratna Wardani Siti Kumaiyah Teguh Achmalona Wicaksono, Gunawan Widiastuti Utami Winda Trisnawati Utami Wulyatie, Larashati Yenny Puspitasari Yuly Peristiowati