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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Manajemen SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Nusantara Journal of Multidisciplinary Science Neraca Manajemen, Akuntansi, dan Ekonomi
Rita N. Taroreh
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal Manajemen

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Workload on Service Performance Through Work Life Balance and Work Capability Saldin Paputungan; Lucky O. H. Dotulong; Rita N. Taroreh; Genita G. Lumintang
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.3062

Abstract

This study investigates the impact of workload on service performance while considering other influencing factors. Using a causal research design with a quantitative approach, data were gathered through questionnaires distributed to 100 employees of RSUD Sayang Rakyat Makassar. Analysis was conducted with the Structural Equation Model (SEM) using PLS. The results show that workload has a positive and significant influence on service performance through workability. A higher workload motivates employees to develop skills, enhancing service outcomes. These findings align with motivation and competency theories, which emphasize that improving employee skills can boost productivity and service quality. The study contributes to management science by showing that effective workload management enhances employability and service performance. Organizations are advised to implement workload strategies and support skill development. Limitations include the use of cross-sectional data and a focus on a single industry, suggesting that future research should broaden the generalizability.
Co-Authors Anggita Tuyan Bernhard Tewal Christian Danie Christisia Aprilia Valensia Lumintang Christoffel Kojo Debry C. A. Lintong Fanie Rifany Sareong Filadelfia omega lumiling Lumiling Genita G. Lumintang Jayce S. Tungka Joshua Rudy Imbang Kevin Karauwan Lucky O. H. Dotulong Mac Donald Walangitan Merinda H. Ch. Pandowo Olivia S. Nelwan Regina Trifena Saerang Rudie Y. Lumantow Saldin Paputungan Sammy Rommy Novie Korua Sancti Veronika Jouna Lumingkewas Septiyanti Pagaya Sittinur Hazanah Wanboko Teresa Mamahit Tesalonika Kalvaristy Kafiar Vanessa Waworuntu Victor P.K. Lengkong Winda Astia Jacob Yantje Uhing Yesika Ambat Yurike Brigita Paat