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All Journal KAPAL Jurnal Ilmu Pengetahuan dan Teknologi Kelautan Al-Manar : English and Arabic Journal Indonesian Journal of Integrated English Language Teaching MODELING: Jurnal Program Studi PGMI Jurnal Industri Kreatif dan Kewirausahaan Jurnal Pengabdian kepada Masyarakat Nusantara Humanism : Jurnal Pengabdian Masyarakat SUPREMASI Jurnal Hukum Sustainable Environmental and Optimizing Industry Journal Management and Accounting Expose JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Jurnal Entrepreneur dan Manajemen Sains Jurnal Teknik Mesin, Industri, Elektro dan Informatika JUDGE: Jurnal Hukum West Science Business and Management Jurnal Kewirausahaan Bukit Pengharapan Community Service Journal Of Economic Education Jurnal Pengabdian Bukit Pengharapan Jurnal Pengabdian Masyarakat Mount Hope Management International Journal Journal of Manufacturing in Industrial Engineering & Technology Jurnal Manajemen Riset Bisnis Indonesia
Dedy Wahyudi
Universitas Sahid, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Kewirausahaan Bukit Pengharapan

 1 
PENGARUH KUALITAS PELAYANAN DAN FASILITAS RESTORAN TERHADAP KEPUASAN PENUMPANG PADA KERETA API SEMBRANI Syahmaulana, Asep Riendi; Wahyudi, Dedy; Zuhrofi , Ahmad
Jurnal Kewirausahaan Bukit Pengharapan Vol. 4 No. 2 (2024): Periode November
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/juwira.v4i2.590

Abstract

This study aims to analyze the influence of service quality and restaurant facilities on passenger satisfaction on the Sembrani Train. The research involved 100 respondents selected using the probability sampling method with purposive sampling technique. Data were analyzed using the t-test, which revealed that service quality and restaurant facilities have a positive and significant influence on passenger satisfaction. Among the variables analyzed, service quality has a more dominant impact compared to restaurant facilities in determining passenger satisfaction. Simultaneously, service quality and restaurant facilities have a positive and significant impact on passenger satisfaction. This research is expected to provide valuable insights for business practitioners, particularly PT KAI, in enhancing passenger satisfaction on the Sembrani Train.
Co-Authors Ahmad Zuhrofi Akmal Akmal Almunawar, M. Ikhsan Amalia H., Winda Andi Muhammad Yusuf, Andi Muhammad Anjani, Rosy Apriyanto, Apriyanto Apriyanto, Apriyanto Aswari, Muhammad Danil Bukhori, Bukhori Cahyadi, Tirta Coutsar, Ardan Nagra Ernita, Mahdar Ester Dwi Wahyuni Fajar Nursanti, Sri Prapti Farida Farida Farida Farida Farida, Farida Harki, Refsiela Dwi Indah Kurniawati Jamain , Tries Handriman Jamain, Tries Handriman Kasman Kasman Khoir, M. Miftahul Kurniawan Kurniawan Laila Febrina Lalu Muhammad Ariadi Losari, Novika Lubis, M iqbal Miswan Miswan Miswan Miswan Nadamah Nugroho, Putro Adi Onsardi, Onsardi Pangesti, Silvi Yuni Peris Hamdanur Prasetyawati, Dian Putri, Marliya Eka Putri, Meri Safarwati Rafli, M. Akbar Rahayunianto, Arry Riendi Syahmaulana, Asep Rizaly, Anastas Rosy Anjani Sambas, Moch Solly Aryza Sujinah Sujinah Susanty, Fatimah Depi Syahmaulana, Asep Riendi Tries Handriman Jamain Utama, Yeriza Nur Permata Uuh Sukaesih Wahyuni, Ester Dwi Warman, Syafril Wouda, Ferdinand H.P. Yusuf Iskandar Zuhrofi , Ahmad Zuhrofi, Ahmad