Article Per Year (5 Year)
p-Index From 2020 - 2025
5.243
P-Index
This Author published in this journals
All Journal KAPAL Jurnal Ilmu Pengetahuan dan Teknologi Kelautan Al-Manar : English and Arabic Journal Indonesian Journal of Integrated English Language Teaching MODELING: Jurnal Program Studi PGMI Jurnal Industri Kreatif dan Kewirausahaan Jurnal Pengabdian kepada Masyarakat Nusantara Humanism : Jurnal Pengabdian Masyarakat SUPREMASI Jurnal Hukum Sustainable Environmental and Optimizing Industry Journal Management and Accounting Expose JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Jurnal Entrepreneur dan Manajemen Sains Jurnal Teknik Mesin, Industri, Elektro dan Informatika JUDGE: Jurnal Hukum West Science Business and Management Jurnal Kewirausahaan Bukit Pengharapan Community Service Journal Of Economic Education Jurnal Pengabdian Bukit Pengharapan Jurnal Pengabdian Masyarakat Mount Hope Management International Journal Journal of Manufacturing in Industrial Engineering & Technology Jurnal Manajemen Riset Bisnis Indonesia
Dedy Wahyudi
Universitas Sahid, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 39 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Manajemen Riset Bisnis Indonesia

 1 
Pengaruh Kualitas Pelayanan dan Fasilitas Restoran terhadap Kepuasan Penumpang pada Kereta Api Sembrani Riendi Syahmaulana, Asep; Wahyudi, Dedy; Zuhrofi, Ahmad
Jurnal Manajemen Riset Bisnis Indonesia Vol. 12 No. 3 (2023): Desember
Publisher : STIE Manajemen Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari penelitian ini untuk dapat Untuk mengetahui pengaruh kualitas pelayanan dan fasilitas restoran terhadap kepuasan penumpang kereta api sembrani. Sampel penelitian sebanyak 100 orang menggunakan probability sampling dan dengan purposive sampling sebagai Teknik penentuan sampelnya. Uji t digunakan untuk hasil penelitian ini dan bahwa kualitas pelayanan, fasilitas restoran diketahui berpengaruh positif dan signifikan terhadap kepuasan penumpang. Variabel kualitas pelayanan adalah variabel yang lebih besar pengaruhnya dari variabel lainnya dalam mempengaruhi variabel kepuasan penumpang. Secara simultan variabel kualitas pelayanan, dan fasilitas restoran berpengaruh positip dan signifikan terhadap variabel kepuasan penumpang.Penelitian ini diharapkan menjadi tambahan informasi bagi pebisnis terutama pada PT KAI khususnya Kereta Api Sembrani untuk kepuasan penumpang. Kata Kunci : Kualitas Pelayanan, Fasilitas Restoran, Kepuasan Penumpang. AbstractThe aim of this research is to determine the effect of service quality and restaurant facilities on Sembrani train passenger satisfaction. The research sample was 100 people using probability sampling and purposive sampling as the sample determination technique. The t test was used for the results of this research and that service quality and restaurant facilities were found to have a positive and significant effect on passenger satisfaction. The service quality variable is a variable that has a greater influence than other variables in influencing the passenger satisfaction variable. Simultaneously, the variables of service quality and restaurant facilities have a positive and significant effect on the variable of passenger satisfaction. This research is expected to provide additional information for business people, especially at PT KAI, especially the Sembrani Railway, for passenger satisfaction. Keywords: Service Quality, Restaurant Facilities, Passenger Satisfaction
Co-Authors Ahmad Zuhrofi Akmal Akmal Almunawar, M. Ikhsan Amalia H., Winda Andi Muhammad Yusuf, Andi Muhammad Anjani, Rosy Apriyanto, Apriyanto Apriyanto, Apriyanto Aswari, Muhammad Danil Bukhori, Bukhori Cahyadi, Tirta Coutsar, Ardan Nagra Ernita, Mahdar Ester Dwi Wahyuni Fajar Nursanti, Sri Prapti Farida Farida Farida Farida Farida, Farida Harki, Refsiela Dwi Indah Kurniawati Jamain , Tries Handriman Jamain, Tries Handriman Kasman Kasman Khoir, M. Miftahul Kurniawan Kurniawan Laila Febrina Lalu Muhammad Ariadi Losari, Novika Lubis, M iqbal Miswan Miswan Miswan Miswan Nadamah Nugroho, Putro Adi Onsardi, Onsardi Pangesti, Silvi Yuni Peris Hamdanur Prasetyawati, Dian Putri, Marliya Eka Putri, Meri Safarwati Rafli, M. Akbar Rahayunianto, Arry Riendi Syahmaulana, Asep Rizaly, Anastas Rosy Anjani Sambas, Moch Solly Aryza Sujinah Sujinah Susanty, Fatimah Depi Syahmaulana, Asep Riendi Tries Handriman Jamain Utama, Yeriza Nur Permata Uuh Sukaesih Wahyuni, Ester Dwi Warman, Syafril Wouda, Ferdinand H.P. Yusuf Iskandar Zuhrofi , Ahmad Zuhrofi, Ahmad