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All Journal JAMI: Jurnal Ahli Muda Indonesia International Journal of Scientific Multidisciplinary Research (IJSMR) Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Jurnal Hukum, Administrasi Publik dan Negara International Journal of Social Welfare and Family Law Jurnal Riset Sosial Humaniora dan Pendidikan
Amirul Mustofa
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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Public Service Transformation Through E-Government in the Klampid New Generation Application at the Department of Population and Civil Registration of Surabaya City Dimas Rahmatullah; Amirul Mustofa; Sarwani Sarwani; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.612

Abstract

The transformation of public services through information technology has become one of the government’s strategies to improve service quality for the community. The implementation of e-government enables public services to be delivered more effectively, efficiently, transparently, and with easier access. This study aims to analyze the transformation of public services through the implementation of e-government in the KLAMPID New Generation application at the Department of Population and Civil Registration of Surabaya City. The study employs a qualitative approach with a Case Study paradigm. Data were collected through interviews, observations, and documentation involving government officials and the public as service users. The research analysis uses the e-government development stage model proposed by Karen V. Layne and Jungwoo Lee, which includes the stages of presence, interaction, transaction, and transformation. The results indicate that the implementation of the KLAMPID New Generation application has supported the transformation of population administration services in Surabaya City. At the presence stage, the application provides digital information on population administration services. At the interaction stage, the system enables communication between the public and service providers through features such as notifications and service status monitoring. At the transaction stage, the public can submit service requests online by uploading required documents via the application system. Meanwhile, at the transformation stage, the KLAMPID New Generation application has integrated various population administration services into a single digital platform.
The Role of the Protocol Division in Supporting the Activities and Performance of Regional Leaders Firhan Mahdavikia; Amirul Mustofa; Sarwani Sarwani; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.613

Abstract

This study aims to analyze the role of the Protocol Division in supporting the activities and performance of regional leaders, particularly from the functional and interpersonal aspects in local government administration. The study employs a qualitative approach using Qualitative Secondary Analysis (QSA) through a review of literature, policy documents, and relevant previous research on protocol functions within government organizations. The analysis is grounded in organizational role theory and managerial role concepts. The results indicate that the Protocol Division plays a strategic role in supporting the effectiveness of regional leaders’ duties through two main dimensions. First, the functional role, which includes managing the regional leader’s activity agenda, organizing protocol-related events, arranging official ceremonies, and coordinating with regional apparatus and relevant institutions to ensure smooth implementation of government activities. Second, the interpersonal role, which encompasses acting as a communication liaison between the regional leader and various stakeholders, facilitating inter-agency working relationships, and supporting the representative function of the regional leader in official and community social events. The findings suggest that the successful execution of regional leaders’ activities is influenced not only by the leaders’ own leadership capacity but also by the effectiveness of organizational support from units that assist leadership, such as the Protocol Division. This role contributes to enhancing coordination effectiveness, ensuring smooth implementation of government activities, and strengthening the image and authority of regional leaders in performing their leadership functions. Therefore, strengthening institutional capacity, improving human resource competencies, and utilizing information technology in managing leadership activities are crucial factors in optimizing the role of the Protocol Division in local governance.
Implementation of Good Governance in Improving Consular Services at the Consulate General of the Republic of Indonesia in Tawau Agussalim Agussalim; Amirul Mustofa; Sarwani Sarwani; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.618

Abstract

This study analyzes the implementation of Good Governance in enhancing consular services at the Consulate General of the Republic of Indonesia in Tawau, using a qualitative approach with a case study paradigm. The findings reveal several key points: First, transparency in consular services is achieved through openness about procedures, fees, and service time standards via official platforms like websites, social media, and notice boards. This transparency reduces information asymmetry, prevents maladministration, and builds trust. Second, service accountability is reflected in the timely execution of passport renewals, Emergency Travel Documents, and document legalization, following Standard Operating Procedures (SOPs). Accountability is further demonstrated through performance reports, complaint channels, and service evaluations. Third, public participation is fostered through two-way communication, complaint mechanisms, and collaboration with Indonesian citizen and migrant worker communities. The mobile consular service program also enhances accessibility. Finally, consular services are based on clear legal frameworks, ensuring the legitimacy of services and protection for Indonesian citizens and migrant workers. Overall, the study concludes that the implementation of Good Governance principles at the Consulate General of Indonesia in Tawau significantly improves the quality of consular services.
Exploring the Influence of Smart Tourism Technology and e-WOM on Tourist Citizenship Behavior in Urban Ecotourism Galuh Ajeng Ayuningtiyas; Fedianty Augustinah; dian ferriswara; Priyanto; Amirul Mustofa
JAMI: Jurnal Ahli Muda Indonesia Vol. 7 No. 1 (2026): Juni 2026
Publisher : Akademi Komunitas Negeri Putra Sang Fajar Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46510/jami.v7i1.411

Abstract

Introduction: The rapid development of digital technology has significantly transformed the tourism industry, particularly through the implementation of smart tourism technology and the increasing influence of electronic word-of-mouth (e-WOM). These digital factors are considered important in shaping tourist behavior, including Tourist Citizenship Behavior (TCB), which reflects voluntary actions such as recommending destinations, helping other tourists, and providing feedback. This study aims to examine the influence of smart tourism technology and e-WOM on TCB in the context of the Mangrove Botanical Garden Surabaya. Methods: This study employs a quantitative approach using a cross-sectional survey design. Data were collected through an online questionnaire from 382 respondents, determined using the Krejcie and Morgan sampling table. The sampling technique used was purposive sampling, targeting tourists who had visited the destination and were exposed to digital tourism platforms. Data were analyzed using multiple linear regression with SPSS, including validity, reliability, classical assumption, and hypothesis testing. Results: The results show that smart tourism technology and e-WOM simultaneously have a positive and significant effect on Tourist Citizenship Behavior (F = 77.156; p < 0.05). Partially, smart tourism technology has a positive and significant effect on TCB (β = 0.607; p < 0.05), while e-WOM has a positive but not significant effect (β = 0.228; p > 0.05). The coefficient of determination (R²) indicates that 61.6% of TCB is explained by the independent variables. Smart tourism technology is identified as the most dominant factor influencing TCB. Discussion: These findings highlight the critical role of smart tourism technology in enhancing tourist engagement and encouraging voluntary behaviors that support destination sustainability. While e-WOM contributes to shaping perceptions, its direct influence on behavioral outcomes is limited. The study emphasizes the importance of digital experience in fostering active tourist participation and provides insights for improving tourism management strategies in ecotourism destinations.
Marketing Collaboration for Educational Tourism Based on Fruit-Farming Production in the Digital Era Suranto Suranto; Eny Haryati; Amirul Mustofa
Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Vol. 3 No. 3 (2026): August: Momentum Matrix: International Journal of Communication, Tourism, and S
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/momat.v3i3.707

Abstract

Educational tourism based on fruit-farming production holds great potential, but its marketing management often runs partially and has not yet been collaborative, so destination competitiveness is not yet optimal in the digital era. This study aims to analyze the forms and patterns of collaboration among stakeholders, identify the role of digital media, and formulate a marketing-collaboration model for educational tourism based on fruit-farming production. The study uses a qualitative approach with a case-study strategy at the Fruit Garden Educational Tourism site, Batu City, Malang, East Java. The research population comprised destination stakeholders, while the sample was determined purposively at twelve informants representing five pentahelix elements: government, business actors, community, academics, and media. Data were collected through in-depth interviews, observation, documentation, and digital content analysis, then analyzed using the Miles and Huberman interactive model — data reduction, data display, and conclusion drawing — complemented by content analysis, with validity maintained through triangulation. The results show that collaboration among the five elements has formed but remains informal and incidental, with the manager as the dominant actor. Digital marketing is not yet planned, and content showing visitors' direct experience achieves the highest engagement compared to promotional content. The study concludes that strengthening marketing requires a structured collaboration model covering joint planning, division of roles, joint content production, digital distribution, and periodic evaluation, with the learning experience highlighted as the destination's main value.
Co-Authors Abdi Susanto Achmad Wahyu Deby Leksono Agussalim Agussalim Aldi Ferdian Basari Apri Widyastik Budi Prambodo Cherly Wangkay Damajanti Sri Lestari Dimas Rahmatullah Eddy Yunus Eny Haryati Fedianty Augustinah Ferriswara, Dian Firhan Mahdavikia Galuh Ajeng Ayuningtiyas I Gusti Ayu Dini Riarti Laretna Laksmi Ika Devy Pramudiana Ika Devy Prmudiana Ivana Beatrice Manpioper Jhoni Arwan S Jonathan Marcopolo Linda Anggraini Hanti Meisya Litafira Syahadiyanti M. Nur Febriansyah Nova Adhitya Ananda Paulus Magnus Nagus Priyanto Sarwani Sarwani Sedarmayanti Sedarmayanti Setiawan Edi Sri Kamariyah Sri Roekminiati Suranto Suranto Ulul Albab Widyawati Widyawati Wilujeng Prihatin Yacoba Tabita Kinho