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Analysis of MSMEs’ Taxpayer Compliance: Impact of E-Filling Implementation, Tax Incentive Policy, and Quality of Tax Service Muhammad Hadiwijaya; Deden Tarmidi
Proceeding International Annual Conference Economics, Management, Business, and Accounting Vol. 1 (2023): Proceeding International Annual Conference Economics, Management, Business, and Accou
Publisher : IAEI

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Abstract

This study aims to analyze the influence of E-Filing Implementation, Tax Incentive Policies and Quality of Fiscal Services on MSME Taxpayer Compliance. The population in this study are SMEs (Micro, Small and Medium Enterprises) who are domiciled and run their businesses in the Keroncong sub-district, Jatiuwung sub-district, Tangerang City. With Non-Probability Sampling Technique, the sample used in this study was 100 MSME respondents. Using a questionnaire in the collection data and uses a Likert scale, this study also uses causal research to test the hypothesis. Smart 4 software used in the descriptive analysis and all of statistic test to hypothesis analysis, with outer model and inner model analysis. The results of the study show that the implementation of E-Filing and quality of tax services have the significant effect on taxpayer compliance, while Tax Incentive Policies have no significant effect on taxpayer compliance. These results can be input for the directorate general of taxes in increasing MSME tax compliance by improving tax services and also e-Filling operations.
Co-Authors Adelina Suryati Agustin Fadjarenie Ahmad Fuadi Ali, Anees Janee Alwaini, Khadafi Angela Dirman Aprianti, Neng Badrud Tamam Bin Rahmad, Khozaeni Buana, Mohamad Torik Langlang CHARVIANY, Masayu Fenny Amalia Christina Catur Widayati Daito, Apollo Daluarti, R.R. Meitri Hening Chrisna Daniyah, Wati Devi Lucianah Nurlita Devy Permatasari Dwi Asih Surjandari Erna Setiany Erna Sofriana Imaningsih Fairas Panca Yudha Fardinal, Fardinal FATTAKH, Adam Navi’ul Garin Pratiwi Solihati Giawan Nur Fitria Haq, Faizal Akhsan Harmain, Indra Hasan Hasan Helliana Helliana Hendi Prihanto Hotma Timbul Gultom Indraguna Kusumabrata Izdhihar, Rendy Farrel Lin Oktris Maulana, Goffari Muhammad Hadiwijaya Mukhammad Fauzi Mulyani, Susi Dwi Natalia Desy Novitasari Nengzih Nengzih Noor Hazlina Ahmad Noor Hazlina Ahmad, Noor Hazlina Novrica, Farin Nulhakim, Salwan Nurlis Nurlis, Nurlis NURUL HIDAYAH Octaviani, Dewi W. Paulus, Hendro Petrus Paternus Wogo Pratiwi Nila Sari Puji Rahayu Purnama, Prayoga Anggun Rachmadani, Citra Raden Mohamad Herdian Bhakti Rahma, Alivia Putri Ramadhan, Mochamad Dicky Ramahdani, Siska Putri Rhona Hafidz Dzafron Achmad Rieke Pernamasari Rinaldi Okto Romadona, Mia Rahma Ruci Meiyanti Saputra, Ahmad Reza Saputra, Kelvin Saputri, Zinka Shinta Melzatia Sibarani, Maruhum Sanni Siti Choiriah Sitorus, Alvin David P Sormin, Feber Sri Marti Pramudena Sri Purwaningsih Sugito - Taufik Akbar Tri Handayani Waluyo Waluyo Waluyo Waluyo Yananto Mihadi Putra Yudhi Herliansyah Yuni Rosdiana Zahari, Afzal Izzaz Zamri Ahmad