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Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Perusahaan Daerah Air Minum (PDAM) Sumber Pocong Kabupaten Bangkalan Prabowo, M. Arif; Faridz, Raden; Burhan, Burhan
Rekayasa Vol 15, No 1: April 2022
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/rekayasa.v15i1.13539

Abstract

Clean water is a vital community need that needs special attention. The government needs to provide it adequately as a form of the mandate of the 1945 Constitution. Perusahaan Daerah Air Minum (PDAM), as a representation of the government, becomes an institution that takes on a role in meeting the needs of clean water. The increasing demand for clean water with a rising population needs to be balanced with good service. This research uses a case study in PDAM Sumber Pocong Bangkalan. PDAM Sumber Pocong serves various community needs, including registration, checking water bills, to payment. The assessment of service quality at PDAM Sumber Pocong is expected to be an input to improve the company's performance in the context of service. Customer satisfaction is a measure of service quality performance. This study aims to measure service quality and customer satisfaction of PDAM Sumber Pocong Bangkalan clean water and determine the effect of service quality and customer satisfaction. Three indicators of service quality (reliability, assurance, and facilities) and four customer satisfaction indicators (product quality, price or cost, service, and emotion) proved to be appropriate and relevant measures. Meanwhile, from the path analysis test, the service quality variable has a significant effect on the customer satisfaction variable. 
Indeks dan Status Keberlanjutan Ketersediaan Tembakau Madura Raden Faridz; Ariffin Ariffin; Soemarno Soemarno; Henny Pramoedyo
Agriekonomika Vol 7, No 2: Oktober 2018
Publisher : Department of Agribusiness, Faculty of Agriculture, Universitas Trunojoyo Madura, Indonesi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agriekonomika.v7i2.4784

Abstract

Tembakau merupakan tanaman perkebunan penting yang memberikan devisa tinggi melalui cukai mencapai Rp. 144,64 trilyun tahun 2015.  Akhir-akhir ini produksinya turun dibanding 3-4 tahun sebelumnya rata-rata17 000 ton menjadi 14,435 ton pada tahun 2015. Terdapat ketidak seimbangan antara permintaan dan penawaran yang  berdampak pada keberlanjutan ketersediaan tembakau Madura. Penelitian ini bertujuan untuk mengevaluasi Indeks dan status keberlanjutan ketersediaan tembakau Madura dari dimensi ekologi, sosial-ekonomi, kelembagaan dan teknologi, faktor-faktor yang sensitif dan bobot prioritas dimensi. Penelitian ini  dianalisis menggunakan  Multi Dimensional Scaling (MDS) RAP-TOBACCO modifikasi dari RAP-FISH Status keberlanjutan ketersediaan tembakau seluruh dimensi cukup berkelanjutan dimana dimensi teknologi memiliki nilai tertinggi 56,375, dimensi ekologi 52,370, dimensi kelembagaan 50,703 dan dimensi sosial ekonomi 50,432. Faktor yang sensitif untuk dimensi teknologi adalah sistem informasi iklim, penggunaan dan pengadaan bibit. Sedangkan bobot prioritas proses keberlanjutan ketersediaan tembakau berdasarkan pakar adalah sosial-ekonomi.
Usulan Perbaikan Tata Letak Fasilitas Produksi Kue Kering di PT. Surya Indah Food Multirasa Afrida Nur Aini; Raden Faridz; Iffan Maflahah
AGROINTEK Vol 13, No 2 (2019)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (795.62 KB) | DOI: 10.21107/agrointek.v13i2.5405

Abstract

ABSTRACT The design of facility layout in an industry becomes an important part of the production process. The layout of pastry facilities at “PT Surya Indah Food Multi rasa ” is expected not still give optimum production because of in non-sequential production flows that occur in the formation of dough, oven, squash and finished products. The purpose of the study was to make a layout that fits the order of process flow by designing through the Blocplan-90 application. The study was conducted in November 2018 until February 2019. The Blocplan method is one of an easy computer operating the system by using manually entering facility data. The data needed is in the form of a map of the operation process, a linkage diagram of activities. The results of the initial layout data processing resulted in R-Score 0.78 and the proposed improvement with automatic search resulted in R-Score 0.98. The design of the proposed improvement is more optimal with the value of R-Score approaching the value of 1(one). Changes in the layout of the facility occur in squash which is closer to mixing and weighing materials and oven facilities close to the finished product.
PENGUKURAN DAN ANALISIS PRODUKTIVITAS PRODUKSI DENGAN METODE OBJECTIVE MATRIX (OMAX) DI PG.KREBET BARU MALANG Raden Faridz; Burhan Burhan; Adelya Eny Wijayantie
AGROINTEK Vol 5, No 2 (2011)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v5i2.1940

Abstract

PG. Krebet Baru Malang is a firm that produces sugar. To evaluate productivity, it is necessary to measure it  in the right way and with the proper tool.  The result of this measurement can be a consideration and be one of factor for adding production fasility and workforce that support the firm activity.  The main problem that will be studied in this research are how to measure firm productivity and what plan that should be done so that the firm productivity will raise then.  Method used in this study is Objective Matrix (OMAX). Following is the procedure of OMAX: 1) to determine criteria of how to improve productivity, 2) to determine performance ratio, productivity objective, scoring, assesment and weighting 3) evaluation, and 4) planning for the future.  This study rusults productivity or PG Krebet Baru: 1,67(2006), 5,85 (2007) with index 250,28. In 2008 2,33 with index -60,17.  In 2009 it raises to be 2,66 with index 14,16. The material productivity gives the largest contribution in the firm productivity measurement (2007). The decline of the firm productivity (2008) caused by the decline of the using of material and the length of the milling day.  The firm productivity is rise in 2009. This increment was caused by the improvement of machine productivity.  Some plannings of how to raise the firm productivity are: the usage of raw material, time of machine operated, and the length of milling day to get 5  score of productivity.
ANALISIS FAKTOR-FAKTOR PERUBAHAN DESAIN KEMASAN TERHADAP NILAI JUAL ABON IKAN (KASUS UD PRANSPUL, KECAMATAN SEPULU, BANGKALAN) Raden Faridz
AGROINTEK Vol 4, No 2 (2010)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v4i2.1369

Abstract

The aim of this research is want to know and analyze the factors of packaging design, including: colors, shape, brand (logos) its affect to the amount of selling and its perception of PRANSPUL fried shredded fish product. The research is done in two phases, the first is to compare the amount of selling both of old packaging and new packaging product. The second is to analyze which factors influence significantly to the perception.and its regression model. The material of this research are an old and a new packagings of fried shredded fish. The packaging dimension of material (wide x height) are 15 cm x 12 cm and 10 cm x 15 cm for the old and the respectively. Two kinds of data were collected to get amount of selling and 100 responden to answer question during 2,5 months Responden are collected by accidental sampling. The result showed that the number of selling of an old packaging is 17 and the new one is 29 and significantly difference (t test). According anova the shape affect significantly (p = 0,000) and followed by merk (p=0,011) and colour (p=0,013) respectively. The influence of design of packaging factors to the perception wholely can be explained by regression model, Y = -1,687 + 0,114 colour + 0,837 shape + 0,257 logo/merk, R2 = 0,304.
LIFE CYCLE ASSESSMENT (LCA) PADA PRODUK JAMU KUNYIT ASAM DI UD. AL MANSYURIEN KAMAL BANGKALAN Achmad Arba’i; Raden Faridz; Abdul Aziz Jakfar
Agroindustrial Technology Journal Vol 3, No 2 (2019): Agroindustrial Technology Journal
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (655.923 KB) | DOI: 10.21111/atj.v3i2.3849

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Jamu kunyit asam merupakan suatu produk minuman herbal yang digemari oleh masyarakat indonesia. Peningkatan produksi jamu atau minuman herbal akan menyebabkan terjadinya peningkatan terhadap limbah yang dihasilkan oleh industri minuman herbal jamu kunyit asam. Penelitian ini bertujuan untuk menilai daur hidup jamu kunyit asam dan mengetahui dampak lingkungan dari produksi jamu kunyit asam di UD. AL-Mansyurien. Metode penelitian ini adalah Life Cycle Assessment menggunakan software OpenLCA. Hasil penelitian menunjukkan bahwa proses produksi jamu kunyit asam UD. AL-Mansyurien menghasilkan limbah cair (sisa air pencucian),  limbah padat (ampas kunyit, ampas asam jawa, ampas gula pasir, ampas gula jawa) serta emisi gas buang (energi listrik, gas LPG, dan Premium). Berdasarkan analisis penilaian daur hidup jamu kunyit asam diketahui bahwa dalam 1 kg jamu kunyit asam  menghasilkan dampak, Climate Change dengan emisi CO2 sebesar 2.63E+03 kg CO2-eq, Euthrophication dengan emisi PO4 sebesar 0.01998E+0 kg PO4-eq,  Photochemical Oxidation dengan emisi gas ethylene sebesar 0.01284E+0 kg ethylene-eq.
The analysis of sustainability index of the people’s salt industry in Pamekasan using multi dimension scaling Raden Faridz; Holilah Holilah; Millatul Ulya
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (418.019 KB) | DOI: 10.33021/icfbe.v2i1.3628

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This study aims to find out the dominant factors or the cause of failure in the salt industry and also to find out the value of the sustainability index of the people’s salt industry in Pamekasan. The analytical method used in this study is the analysis of sustainability status with the “sustainability index of salt” approach that resulted from Rapfish analysis to determine the sustainability status of the people's salt industry in Pamekasan. Based on the analysis result of the sustainability status with the sustainability index approach, it shows that the value of ecological dimension (66.09) in the category is quite sustainable, meanwhile the economic dimension (49,33), social dimension (47,06), technological dimension (43,41), and institutional and policy dimension (39,73). Each of the dimensions is classified as a less sustainable category. To improve the sustainability status of the people’s salt industry in Pamekasan, the improvements to the institutional and policy dimension must be the main priority in the management of people’s salt industry in Pamekasan. The priority of improvement is also determined by the value of leverage analysis. The highest value of the attribute on leverage analysis becomes the first attribute that must be improved, so the priority of improvement needs to be focused on people’s dependence on salt dike business, the role of farmers for business sustainability, and society’s empowerment. 
Analisis faktor-faktor yang mempengaruhi keberlanjutan mata pencaharian petambak garam di madura menggunakan metode MICMAC Silvia Rosalinda; Raden Faridz; Umi Purwandari; Hamzah Fansuri
AGROINTEK Vol 16, No 3 (2022)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v16i3.12965

Abstract

Madura Island is the largest salt-producing area with a potential land area of 15 thousand ha. In 2018 the total salt production of Madura reached 768,136.22 tons or 39.45% of national production. Its large production contribution has an impact on the coastal communities of Madura, namely: in addition to providing employment opportunities also increase income. But the potential nationally has not significantly decreased salt imports. This is evident that still, high imports in 2020 reached 2.61 million tons. Because domestic production is still not enough to provide its needs, especially salt industrial needs. The causes are very complex and occur in almost every salt-producing region including Madura are: low productivity, process technology is still traditional, salt quality is low, dependence on weather, erratic salt prices, narrow land area, lack of empowerment of salt farmers, capital, education, supply chain, and infrastructure. Solving it requires priority and known related relationships, and systematic analytical thinking is needed. Therefore the purpose of this study is to illustrate how the interrelationships between variables in the system, and their key factors. One of the methods used is the MICMAC (Matrix of Crossed Impact Multiplications Applied to a Classification) method. Through this method, it will be illustrated more clearly the strength of the relationship between factors and the key to a more structured and specific solution. This research was conducted in Sampang Regency, Pamekasan Regency, and Sumenep Regency. Based on the results of the MICMAC analysis it is known that the key factors that play an important role and influence on other variables are capital, distribution, and technology variables. While variables that have very high dependency tend to be influenced by other variables are price, capital, and market expansion
Studying the Yield Potential of Small Lombok Plants (Capsicum frutescense L.) Planted in Containers Due to Volume of Water Supply in Various Soil Types and Composition of Planting Media Raden Faridz; Sri Nurholifah
Nabatia Vol 1 No 1 (2010): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (166.183 KB) | DOI: 10.21070/nabatia.v1i1.1578

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The aim of this research was to study the yield potential of Capsicum frutescence affected by difference watering volume on varies soi types and growth media compositions. This research was held at Trunojoyo University about 3 m above sea level with the average rainfall about 1685 mmper year. A transparent plastic roof was used to protect the experiment from rain. Polybags used were 40 cm x 20 cm in sized. Split plot design arranged as factorial was used in this experiment and was replicated three times. As main factor was volume of watering wiyh three levels of 0,25;0,5; 0,75; and 1,00 times of fied water capacity. The subfactors were soil types and media composition. The four levels of soil type used were regosol, vertisol, mediterane and alluvial. The three levels of media composition were proportion of soil: manure: rice husk of 1: 1: 1; 1: 2: 1; and 2: 2: 1. Result of this experiment showed that all of combination between treatments did not influence yield and yield components. But individual treatments significantly influenced the yield and some yield components. Fruit weight of 0,90; 1,02; and 0,91 g were given by watering volume of 0,75 times of field water capacity; alluvial soil type and media composition of soil: manure: rice husk (2 ; 2: 1), respectively
Penerapan Green Quality Function Deployment Produk Keripik Singkong Mohammad Fuad Fauzul Mu'tamar; Raden Faridz; Aris Nurrahym
Rekayasa Vol 13, No 3: December 2020
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/rekayasa.v13i3.7606

Abstract

The attributes of the product may have an impact on the quality of the product for consumers. Depending on this, the product development of the industry needs greater attention to the materials and hygiene used and to reduce the environmental effect of cassava chip production. This study aims to obtain product attributes according to customer desires and proposed priority technical requirements to produce environmentally friendly cassava chips in accordance with the Green Quality Function Deployment method. The first phase is the identification of the customer requirement attributes with the FGD approach, and the results obtained are the nine customer requirement attributes. The highest weight of customer requirement attributes is the attributes of environmentally sustainable manufacturing processes valued at 1.34. There are 17 attributes for the development of HAJA cassava chips (UD. HAJA) in line with the customer expectations of interviews with three experts. The first priority is the formulation of seasoning raw materials of 8,67 per cent contribution value, the second priority being energy utilized with a contribution value of 8,59 per cent.