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All Journal AGRIEKONOMIKA Agrointek REKAYASA Jurnal Ilmiah Pangabdhi Industria: Jurnal Teknologi dan Manajemen Agroindustri AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat PERFORMA : Media Ilmiah Teknik Industri Agroindustrial Technology Journal Darmabakti : Junal Pengabdian dan Pemberdayaan Masyarakat Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) Nabatia
Raden Faridz
Universitas Trunojoyo Madura
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Medicine & Pharmacology Physics Social Sciences Other

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Journal : REKAYASA

 1 
Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Perusahaan Daerah Air Minum (PDAM) Sumber Pocong Kabupaten Bangkalan Prabowo, M. Arif; Faridz, Raden; Burhan, Burhan
Rekayasa Vol 15, No 1: April 2022
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/rekayasa.v15i1.13539

Abstract

Clean water is a vital community need that needs special attention. The government needs to provide it adequately as a form of the mandate of the 1945 Constitution. Perusahaan Daerah Air Minum (PDAM), as a representation of the government, becomes an institution that takes on a role in meeting the needs of clean water. The increasing demand for clean water with a rising population needs to be balanced with good service. This research uses a case study in PDAM Sumber Pocong Bangkalan. PDAM Sumber Pocong serves various community needs, including registration, checking water bills, to payment. The assessment of service quality at PDAM Sumber Pocong is expected to be an input to improve the company's performance in the context of service. Customer satisfaction is a measure of service quality performance. This study aims to measure service quality and customer satisfaction of PDAM Sumber Pocong Bangkalan clean water and determine the effect of service quality and customer satisfaction. Three indicators of service quality (reliability, assurance, and facilities) and four customer satisfaction indicators (product quality, price or cost, service, and emotion) proved to be appropriate and relevant measures. Meanwhile, from the path analysis test, the service quality variable has a significant effect on the customer satisfaction variable. 
Penerapan Green Quality Function Deployment Produk Keripik Singkong Mohammad Fuad Fauzul Mu'tamar; Raden Faridz; Aris Nurrahym
Rekayasa Vol 13, No 3: December 2020
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/rekayasa.v13i3.7606

Abstract

The attributes of the product may have an impact on the quality of the product for consumers. Depending on this, the product development of the industry needs greater attention to the materials and hygiene used and to reduce the environmental effect of cassava chip production. This study aims to obtain product attributes according to customer desires and proposed priority technical requirements to produce environmentally friendly cassava chips in accordance with the Green Quality Function Deployment method. The first phase is the identification of the customer requirement attributes with the FGD approach, and the results obtained are the nine customer requirement attributes. The highest weight of customer requirement attributes is the attributes of environmentally sustainable manufacturing processes valued at 1.34. There are 17 attributes for the development of HAJA cassava chips (UD. HAJA) in line with the customer expectations of interviews with three experts. The first priority is the formulation of seasoning raw materials of 8,67 per cent contribution value, the second priority being energy utilized with a contribution value of 8,59 per cent.
Co-Authors Abdul Aziz Jakfar Achmad Arba’i Adelya Eny Wijayantie Afrida Nur Aini Ariffin Ariffin Aris Nurrahym Askur Rahman Bukhori, Meida Izzadatul Burhan Burhan Burhan Burhan, Burhan Cahyani, Ika Widiya Cystiana, Chika Uca DARIMIYYA HIDAYATI Enung Siti Nurhidayah Fansuri, Hamzah Henny Pramoedyo Heny Lestari, Heny Holilah Holilah Iffan Maflahah Jainuril Efendi Khoirul Hidayat Khoirul Hidayat Lisdayana, Nurmalisa Mojiono, Mojiono Mu’tamar, Mohammad Fuad Fauzul Nurholifah, Sri Prabowo, M. Arif Probowati, Banun Diyah S. Supriyanto Sasmita, Sabrina Anggun Silvia Rosalinda Soemarno Soemarno Sri Nurholifah Supriyanto Supriyanto Ulya, Millatul Umi Purwandari Verdiana, Hanif Risma Wasilah Wasilah