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All Journal Jurnal Kebijakan Publik Jurnal Administrasi Publik Jurnal Pendidikan dan Konseling Journal of Social and Policy Issues Jurnal Pengabdian Masyarakat (ABDIRA) Journal Of Human And Education (JAHE) Journal of Management Analytical and Solution Mamangan Social Science Journal Histeria: Jurnal Ilmiah Sosial dan Humaniora Innovative: Journal Of Social Science Research Journal of Innovative and Creativity Jurnal Penelitian dan Pengkajian Ilmiah Journal Of Management Analytical and Solution (JoMAS)
Franklin Asido Rossevelt
Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya, Malang
Religion Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Public Complaint Management in Traffic Accident Compensation: Evaluating the Organizational Capacity of PT. Jasa Raharja North Sumatra Anhar, Utari Amilia; Rossevelt, Franklin Asido
Journal of Social and Policy Issues Vol. 5 No. 2 (2025): April-June
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v5i2.449

Abstract

The increasing number of traffic accidents in Indonesia demands effective management of public complaints, particularly in the provision of compensation by PT. Jasa Raharja. This study aims to evaluate the organizational capacity of PT. Jasa Raharja North Sumatra Branch in handling such complaints. Employing a descriptive qualitative approach, data were collected through interviews, field observations, and document analysis involving compensation staff, administrative officials, and accident claimants. Findings indicate that limited human resource capacity—especially in the areas of socialization and public communication—has significantly hindered the effectiveness and timeliness of claim resolution. The shortage of personnel has led to inadequate outreach, long processing times, and a lack of clarity in procedures, which contributes to public confusion and dissatisfaction. Additionally, the absence of proper information infrastructure, such as clear signage and accessible guidelines, further complicates the complaint process. Although the institution fulfills compensation obligations according to regulations, insufficient public understanding regarding the basis of payment calculations has created perceptions of unfairness. This study concludes that strengthening human resources, improving service infrastructure, and developing a more transparent and structured complaint management system are crucial to enhancing public trust and service efficiency. Future research is recommended to include broader regional comparisons and quantitative assessments to support continuous improvement.
Penerapan Teknologi Pengemasan dan Digital Marketing Pengelolaan Ikan Asin pada Kelompok Usaha Bersama Putri Duyung Belawan Rossevelt, Franklin Asido; Lubis, Muhammad Arif; Harahap, Edy Syahputra
Jurnal Pengabdian Masyarakat (ABDIRA) Vol 5, No 4 (2025): Abdira, Oktober
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdira.v5i4.1042

Abstract

KUBE Putri Duyung faces productivity and marketing constraints due to manual packaging methods and traditional sales strategies, leading to salted fish stockpiling and declining selling prices. This community service initiative aims to enhance the group's competitiveness through the integration of packaging technology and digital marketing. The methods employed include socialization, training, technology implementation (drying machine, vacuum sealer, continuous sealer), intensive mentoring, and ongoing evaluation. As a result, production capacity increased by 25-50%, time efficiency improved by 25%, and sales grew by 30% through digital platforms. This program successfully transformed KUBE Putri Duyung into a competitive and sustainable MSME in the Society 5.0 era, aligning with the achievement of SDGs numbers 8, 9, and 12.
Strategy Implementation of the Cooperatives Small and Medium Enterprises Industry and Trade Service in Providing Digital Marketing Training to Small and Medium Enterprises in Medan City Silalahi, Elvina; Rossevelt, Franklin Asido
Jurnal Ilmu Sosial Mamangan Vol 12, No 3 (2025): Jurnal Ilmu Sosial Mamangan Accredited 2 (SK Dirjen Ristek Dikti No. 0173/C3/DT
Publisher : LPPM Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/mamangan.v12i3.9153

Abstract

Information and communication technology has advanced rapidly, yet its utilization among Small and Medium Enterprises (SMEs) remains limited. This is partly due to the fact that internet users are mostly from the younger generation, whereas SME actors are predominantly over the age of 42—an age, less familiar with digital technologies. As a result, many SMEs struggle to grow due to a lack of understanding of digital entrepreneurship, particularly in marketing their products amid increasing business competition. The Medan City Government, through the Department of Cooperatives, SMEs, Industry, and Trade, has initiated a digital marketing training program to support SME growth. However, the program's implementation still faces several challenges. This research was conducted using a descriptive qualitative method, with data collection was carried out using interviews, observations, and documentation at the Department of Cooperatives, SMEs, Industry, and Trade. Data analysis is based on the strategic implementation theory by Wheelen and Hunger, which involves three stages: (1) program planning, (2) budgeting, and (3) procedure setting. The results show that the implementation of the digital marketing training strategy in Medan City has not yet been optimal. There is a lack of monitoring and evaluation, and the budgeting process is not supported by clear methods and standards, leading to potentially subjective decisions and inefficient resource use. Procedures play a crucial role in providing a structured and systematic framework to ensure program activities run as planned. However, the absence of technical standards governing activity flows may hinder the program from achieving its intended goals.
The Effectiveness of The Corporate Social Responsibility Program in The Distribution Of Assistance Funds For Environmental Development Programs Tiwi, Sirni Dia; Rossevelt, Franklin Asido
Jurnal Kebijakan Publik Vol 16, No 3 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i3.8859

Abstract

This study focuses on the environmental development program, in which PTPN IV, particularly District II Berangir, encountered several obstacles during its implementation, such as a lack of socialization regarding the program, a complex program application process, and the funds received not matching the funds requested in the proposal. The assessment indicators are based on Sutrisno's (2007) perspective, namely (1) program understanding, (2) targeting, (3) achievement of objectives, and (4) tangible changes. This study used a qualitative method with a descriptive approach. The results of this study show that PTPN IV District II Berangir has implemented its CSR program effectively, as the program has been running properly and in accordance with the needs of the community. However, there are still several obstacles in its implementation, such as the complex application process for assistance, limited budget allocation that cannot reach all target groups, and the company's limitations in monitoring the program.
Transfer Pengetahuan Strategi Kewirausahaan Bagi Pedagang Kaki Lima Di Kota Medan Rossevelt, Franklin Asido; Hamdi, Hamdi; Ginting, Simson; Syafii, M.
Journal Of Human And Education (JAHE) Vol. 4 No. 1 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i1.767

Abstract

Perkembangan perekonomian nasional yang fluktuatif disertai dengan berkembangnya sektor perdagangan berdampak pada perkembangan sektor PKL (Pedagang Kaki Lima). Hal ini berdampak pada masalah strategi kewirausahaan pada pedagang kaki lima mencakup keterbatasan akses terhadap pengetahuan dan pelatihan yang diperlukan untuk meningkatkan kinerja bisnis. Kondisi ini sering kali menghambat kemampuan para pedagang kaki lima untuk mengadopsi praktik terbaik dalam manajemen bisnis, menambah pengetahuan kemampuan pada bidang lain. Kurangnya sumber daya pendidikan formal juga dapat menghambat inovasi dan adaptasi terhadap perubahan pasar, meninggalkan pelaku bisnis ini rentan terhadap persaingan yang semakin intens. Dalam konteks ini, penyediaan akses lebih luas terhadap pelatihan kewirausahaan dan sumber daya pendidikan menjadi kritis untuk meningkatkan daya saing, keberlanjutan, dan kemampuan pedagang kaki lima di lingkungan bisnis yang dinamis. Berdasarkan pengabdian yang telah dilaksanakan, Melakukan transfer ilmu pengetahuan bagi pelaku UMKM memiliki dampak positif yang signifikan dalam meningkatkan daya saing baik di tingkat nasional maupun internasional. Dengan mengadopsi praktik terkini dan pengetahuan strategis, para pelaku UMKM dapat meningkatkan efisiensi operasional, mengoptimalkan strategi pemasaran, dan mengembangkan inovasi yang relevan dengan tuntutan pasar global. Transfer ilmu pengetahuan juga membuka pintu bagi kolaborasi lintas batas dan pertukaran pengalaman antarwirausaha, memperkaya wawasan dan memperluas jaringan profesional. Seiring berjalannya waktu, kontribusi UMKM yang terdidik dan terampil dapat memberikan kontribusi positif terhadap pertumbuhan ekonomi nasional serta mengukuhkan reputasi dan daya saing bangsa di pasar internasional. Oleh karena itu, upaya nyata dalam melakukan transfer ilmu pengetahuan di kalangan pelaku UMKM dapat menjadi kunci keberhasilan dalam menghadapi tantangan global dan mencapai posisi yang lebih kuat dalam menjalankan sebuah bisnis.
Development of Sharia Monetary Policy in the Indonesian Economic System (Study of Islamic Bank Interest Monetary Policy): Studi Kebijakan Moneter Bunga Bank Syariah Hermawan, Daniel; Helmi, Hamdi; Sihotang, Desjantri; Pratama, Rahmadiansyah; Rossevelt, Franklin Asido
Journal Of Management Analytical and Solution (JoMAS) Vol. 3 No. 2 (2023): Journal Of Management Analytical and Solution
Publisher : TALENTA Publisher, Universitas Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomas.v3i2.11130

Abstract

Monetary policy issued by the central bank is useful for realizing the economic aspirations expected by a country, namely realizing and maintaining the stability of currency values. Monetary policy in the definition of Islam adheres to the basic principles of Islamic economics, namely having the highest power to Allah SWT, where everything that is owned by humans on earth is with the permission of Allah SWT. The purpose of this study is to explain the development of Islamic monetary policy in the Indonesian economic system. This study uses the literature review method, which examines theories related to the problems in this research. Literature review is done through data collection or relevant journals.
Analysis Of Village Direct Cash Assistance (BLT) Program Evaluation In An Effort To Improve Community Welfare In The Village Of Simpang Kiri, Tenggulun District, Aceh Tamiang Regency: - Rossevelt, Franklin Asido
Journal Of Management Analytical and Solution (JoMAS) Vol. 3 No. 3 (2023): Journal Of Management Analytical and Solution
Publisher : TALENTA Publisher, Universitas Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomas.v3i3.13280

Abstract

Village funds are funds sourced from the APBN which are distributed to villages and transferred to village accounts. Village funds are used for organizing and implementing community development and empowerment. Covid-19 entered Indonesia in early 2020 which had an impact on the decline in the economy of both the country and its people. This resulted in people coming from the middle to lower economy increasingly difficult to meet their daily needs. Therefore, government assistance is needed in meeting the obligatory needs of the community. The method used in this research is descriptive method. The data collection technique is done by conducting interviews and documentation. The research location was carried out in Lestari Dadi Village, Pengajahan District, Deli Serdang Regency. The focus of this research is the evaluation of BLT Dana Desa. Globally, the problem regarding BLT village funds is related to the community receiving assistance. From the evaluation, the distribution of Village BLT Funds in Lestari Village was not on target, as a result, it was found that people who received assistance were not on target, namely Village Fund BLT recipients who were still classified as capable.
Upaya Pengembangan Keunggulan Bersaing Ukm Dikota Medan Syafii, M.; Sari, Dewi Ratna; Anggia, Yola; Rossevelt, Franklin Asido
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.14205

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis model pengembangan keunggulan bersaing UKM di Kota Medan. Penelitian ini adalah Kuantitaif, menggunakan data yang bersifat angka dan analisis melalui statistik. Adapun pengumpulan data dalam penelitian ini dengan menggunakan kuesioner.Kuesioner disebar langsung kepada para pelaku UKM di Kota Medan yang dijadikan sebagai objek penelitian.Populasi dalam penelitian ini adalah pelaku UKM di Kota Medan yang berjumlah 125 orang. Kuesioner yang diberikan menggunakan skala dasar pengukuran skala Likert. Data dianalisis menggunakan uji validitas dan uji reliabilitas, uji asumsi klasik, analisis regresi berganda (uji koefisien korelasi, uji koefisien determinasi), uji F dan uji T dengan bantuan software AMOS. Hasil penelitian melalui uji F menunjukkan secara simultan variabel Orientasi Pasar, Keungulan Bersaing, berpengaruh positif dan signifikan terhadap peningkatan kinerja pemasaran UKM Kota Medan. Serta Orientasi Pasar memberikan terhadap kinerja pemasaran di UKM Kota Medan melalui Keunggulan Bersaing. Sementara Hasil Uji t menunjukkan bahwa variabel inovasi produk tidak berpengaruh positif secara parsial. Sementara variabel Orientasi Pasar berpengaruh positif dan signifikan terhadap peningkatan kinerja pemasaran di UKM Kota Medan. Adapun variabel yang mendominasi yaitu Orientasi pasar berpengaruh positif dan signifikan.
Pengawasan Anggaran Pendapatan dan Belanja Desa (APBDes) dalam Pengelolaan Keuangan Desa di Desa Aek Batu Kecamatan Torgamba Kabupaten Labuhanbatu Selatan Salim, Dwi Purbowanti; Rossevelt, Franklin Asido
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.15149

Abstract

Anggaran Pendapatan dan Belanja Desa (APBDes) atau pengawasan anggaran desa, merupakan bagian penting dari pengelolaan keuangan desa karena menjamin pemanfaatan dana desa sebaik-baiknya. Tujuannya untuk mewujudkan pengelolaan keuangan desa yang jujur dan terbuka. Desa Aek Batu Kecamatan Torgamba Kabupaten Labuhanbatu Selatan masih terdapat persoalan perubahan realisasi anggaran dari tahun 2019 hingga 2022 menunjukkan pengelolaan anggaran pemerintah desa yang tidak memadai, yang pada gilirannya mengancam pembangunan dan pelayanan yang diberikan kepada masyarakat desa; oleh karena itu diperlukan pengawasan. Metode deskriptif kualitatif digunakan untuk melakukan penelitian ini. Di Desa Aek Batu Kecamatan Torgamba Kabupaten Labuhan batu Selatan, data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan Pengelolaan Keuangan Desa Desa Aek Batu sudah dinilai baik, namun masih ada beberapa daerah yang perlu perbaikan dalam hal pengawasan APBDes. Kekurangan tersebut antara lain: pengawasan tidak langsung belum sepenuhnya dilaksanakan dengan baik, di mana informasi yang disampaikan melalui laporan tertulis belum sepenuhnya berhasil mudah diakses oleh masyarakat yang sehingga dapat dilihat adanya kesenjangan antara kebijakan dan pelaksanaan di lapangan.
Strategi Dinas Pertanian Kabupaten Dairi dalam Meningkatkan Produksi Kopi Arabika (Studi di Kecamatan Sidikalang Kabupaten Dairi) Lumbanraja, Pendawa Lima; Rossevelt, Franklin Asido
Innovative: Journal Of Social Science Research Vol. 4 No. 6 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i6.16151

Abstract

Strategi Dinas Pertanian Kabupaten Dairi dalam meningkatkan produksi kopi arabika menghadapi tantangan serius akibat penerapan strategi yang kurang optimal. Penurunan produksi kopi arabika di daerah ini dipengaruhi oleh beberapa faktor kunci, seperti kurangnya pelatihan teknis bagi petani, akses terbatas terhadap input pertanian berkualitas, dan dukungan yang minim dalam pengelolaan pasca-panen. Selain itu, koordinasi yang lemah antara dinas dan petani juga berkontribusi terhadap masalah ini. Dengan memperbaiki aspek-aspek tersebut, diharapkan produksi kopi arabika di Kabupaten Dairi dapat meningkat dan mendukung kesejahteraan ekonomi masyarakat setempat. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif untuk menggambarkan fenomena yang terjadi secara mendalam, serta menggunakan teknik pengumpulan data seperti observasi, wawancara, dan dokumentasi di  Kantor Dinas Pertanian Kabupaten Dairi dan Kecamatan Sidikalang Kabupaten Dairi. Pada penelitian ini peneliti menggunkan teknik purposive sampling serta analisis data dilakukan melalui tiga tahap: reduksi data, penyajian data, dan penarikan kesimpulan. Data dianalisis secara kualitatif dengan menggunakan indikator analisis strategi menurut Geoff Mulgan (2009), yang meliputi tujuan, lingkungan pengarahan, tindakan, dan pembelajaran, guna memahami dinamika dan strategi yang diterapkan dalam konteks yang diteliti. Hasil penelitian menunjukkan bahwa untuk meningkatkan produksi kopi di Kabupaten Dairi, beberapa strategi dapat diterapkan, antara lain penyediaan bahan ramah lingkungan, pengembangan sistem penetapan harga yang lebih stabil, serta peningkatan produksi kopi arabika. Selain itu, penting untuk memulihkan reputasi kopi Sidikalang yang sudah dikenal secara historis, serta meningkatkan pendapatan petani kopi di wilayah tersebut. Langkah-langkah ini diharapkan dapat menjadi solusi yang efektif untuk mendukung keberlanjutan usaha pertanian kopi di daerah ini. Temuan tersebut juga diharapkan memberikan rekomendasi yang berguna bagi Dinas Pertanian Kabupaten Dairi dalam merumuskan kebijakan yang lebih efektif, berkelanjutan, dan mampu meningkatkan kesejahteraan petani kopi serta mempertahankan kualitas dan daya saing produk kopi lokal di pasar.
Co-Authors Achmad Noerkhaerin Putra Agnes Yohana Silalahi Aldri Frinaldi Anggia, Yola Anhar, Utari Amilia Azzahra, Syahirah Dara Aisyah Dewi Ratna Sari Dilpra Amartia Edy Syahputra Harahap Elsya Sonia Fajar Siddik Geby Theresia Ginting, Dora Karyati Br Ginting, Simson Hafizh, Harits Tio Hamdi Hamdi Hamdi Hamdi Hannah Selly Melinda Sagala Hasibuan, Cindy Triana Hasibuan, Nazlia Rahmidiani Helmi, Hamdi Hermawan, Daniel Hutabarat, Sepania Margareta Hutauruk, Onida Indri E Y Napitupulu Irsan, Fanny Putri Lubis, Muhammad Arif Lubis, Najwa Rahmadani Lumbanraja, Pendawa Lima M. Syafii Mahdiya, Shakila Aulia Manik, Putri Chasea Mariani, Dinda Mifthahul Jannah Munthe, Jane Bortana Br Mutia Febriana Nainggolan, Sonia Cleophani Nosa, Ica Perbina Seri Pakpahan, Iyusarah Panjaitan, Engzellyski Panjaitan, Irna Dela Yunitha Pratama, Rahmadiansyah Prayoga, Muhammad Alvin Putri Nurul Afifah Bangun Putri, Siti Aisyah Riani Salim, Dwi Purbowanti Siahaan, Nazwa Adam’s Sihotang, Desjantri Silaen, Priskila Eunike Avelia Silalahi, Elvina Silitonga, Chelsea Rahmadhani Simanullang, Oktavia Immanuella Simanullang, Putri K Simson Ginting Siregar, Theresia Rani Miranda Siringoringo, Lody Chrisandi Irwanto Sitompul, Graciela Ulina Syafii, M. Tiwi, Sirni Dia Trimurni, Februati Wilson Albiner Zahwa Alya Azzahra Nst