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All Journal JDM (Jurnal Dinamika Manajemen) Jurnal Ilmiah Ekonomi Islam Tazkia Islamic Finance and Business Review Kinerja: Jurnal Ekonomi dan Manajemen Islam Realitas: Journal of Islamic & Social Studies Tarbawi: Jurnal Keilmuan Manajemen Pendidikan JURNAL PENDIDIKAN TAMBUSAI Jurnal Benefita : Ekonomi Pembangunan, Manajemen Bisnis Dan Akuntansi Ensiklopedia of Journal International Journal of Applied Business Research EKONOMIKA SYARIAH : Journal of Economic Studies Al Hurriyah : Jurnal Hukum Islam Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah Jurnal Akuntansi Kompetif Jurnal Ekonomi Jurnal Bisnis Dan Kajian Strategi Manajemen Al-Kharaj: Journal of Islamic Economic and Business Didaktik : Jurnal Ilmiah PGSD STKIP Subang JURNAL ILMIAH GLOBAL EDUCATION Bima Journal : Business, Management and Accounting Journal Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Jurnal Manajemen dan Perbankan (JUMPA) Islam Realitas: Journal of Islamic and Social Studies EKONOMIKA SYARIAH : Journal of Economic Studies Jurnal Dedikasia : Jurnal Pengabdian Masyarakat e-Jurnal Apresiasi Ekonomi Jurnal Ekonomi dan Bisnis International Journal of Indonesian Business Review Krigan: Journal of Management and Sharia Business Munazzama Journal of Islamic Management and Pilgrimage
Hesi Eka Puteri
UIN Sjech M. Djamil Djambek Bukittinggi
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Munazzama Journal of Islamic Management and Pilgrimage

 1 
Analyzing the Effect of Prime Services Provided by Hajj And Umrah Organizing Section at the Ministry of Religion Office in Pariaman Municipality on Prospective Hajj Pilgrim’s Satisfaction Putri, Friska Etvari; Puteri, Hesi Eka
Munazzama: Journal of Islamic Management and Pilgrimage Vol. 4 No. 1 (2024): June
Publisher : Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/mz.v4i1.17216

Abstract

This study aims to disclose how the prime services provided by the Hajj and Umrah Organizing Section of Ministry of Religion in Pariaman Municipality affects the satisfaction of prospective pilgrims. This study offered quantitative data. The sample was taken using quota sampling. The research used primary data collected from respondents by distributing 93 questionnaires. The data were analyzed using simple linear regression, classical assumption test, and hypothesis test assisted by SPSS 20 application. Based on the significance value of <0.01 or X 0.000 <0.01 for the relationship between the prime service variable (X) and the pilgrim’s satisfaction (Y), Ho was rejected and Ha was accepted. This indicated that prime service (x) was associated with pilgrim’s satisfaction (y). Based on this research’s findings, it could be inferred that the quality services provided by the Ministry of Religion in Pariaman Municipality influenced the prospective pilgrim’s satisfaction. Thus, it is recommended that the Hajj and Umrah Organizing Section keeps on improving their service quality to ensure that prospective pilgrims remain satisfied.
Co-Authors Andespa, Wira Anggreni, Melisa Anne Putri Arif Rahmat Asyari Asyari Asyari, Asyari Aulia Gusli Ramadhona Baskara, Reina Tasha Daulay, Mahdalena Della Suhanda Putri Dhea Syahrilla Nur Hirma Febby Irfayunita Fitri, Eriza Hamdani, Rafli Harahap, Muhammad Muda Harfandi, Harfandi Hawari, Rayzul Hidayatul Arief Hidayatul Arief Iiz Izmuddin Illahi. S, Wahyu Nusantara Irfayunita, Febby Julita, Vewi M. Arifin Mela Indah Permata Sari Melya Husna Miswardi Miswardi, Miswardi Nasfi, Nasfi Nurafni Sofya Putri, Friska Etvari Rahman, Ali Rawati, Mesis Restika, Restika Sabri Sabri Sadikin, Sadikin sandra dewi Sari, Oktri Lola Sholihin, Anwar siregar, Parida mahrani SRI ANGGRAINI Vira Husna Winarno Winarno Wiza, Yerna Yerna Wiza Yogie Febiwandio Yulisa Khairani Zai, Jamainida Zelfia Khairani ZUWARDI, ZUWARDI