Garuda - Garba Rujukan Digital

p-Index From 2020 - 2025

2.74

P-Index

This Author published in this journals

All Journal Jurnal Pengabdian UntukMu NegeRI Jurnal Akuntansi dan Ekonomika Jurnal Komputer Terapan JURNAL TEKNOLOGI DAN OPEN SOURCE JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Computer Science and Information Technology (CoSciTech) JPM: JURNAL PENGABDIAN MASYARAKAT Jurnal Informatika Terpadu Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Jurnal Teknologi Sistem Informasi PROSISKO : Jurnal Pengembangan Riset dan observasi Rekayasa Sistem Komputer KOMMAS: Jurnal Pengabdian Kepada Masyarakat Journal of Software Engineering and Information System (SEIS) Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora SATIN - Sains dan Teknologi Informasi Journal of International Multidisciplinary Research

Risnal Diansyah, Risnal

Universitas Muhammadiyah Riau

Author-ID : 616888

Religion Aerospace Engineering Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation Other

Published : 25 Documents Claim Missing Document

Claim Missing Document

Articles

Title

PERANCANGAN BUSINESS CONTINUITY PLAN BERBASIS RISIKO PADA RSUD ARIFIN ACHMAD PEKANBARU Syahril M.Kom -; Dwi Muhammad Iqbal; Risnal Diansyah, MTI
Jurnal Rekayasa Perangkat Lunak dan Sistem Informasi Vol. 1 No. 1 (2021)
Publisher : Department of Information System Muhammadiyah University of Riau

This study aims to provide guidance on the preparation of a Business Continuity Plan (BCP) document framework, which is tailored specifically to the needs and conditions of the company regarding business sustainability. The preparation of the framework is the result of the formulation between the needs and conditions of the company and the best practice framework of ISO 22301: 2012, as well as other related research. This will provide the results of a framework that is appropriate and specific to the conditions and needs of the company.The case study in this study was Arifin Achmad Hospital (Regional General Hospital), Pekanbaru. To improve customer service, this company uses information technology as a supporting resource for its daily operations. So that BCP will be a solution to help companies overcome disruptions and threats that can disrupt the performance of the company's information technology.This research was conducted with ISO 27001:2012 risk analysis method and FMEA method with ISO 31000: 2009 risk management stages combined with an analysis of the risk impacts of ISO 22317: 2015 and the ISO 22301: 2012 BCMS Framework. The results of the framework willbe verified and validated through confirmation and validation on the company. This research shows that BCP in each company is unique and different

ANALISIS PENGARUH CUSTOMER SATISFACTION TERHADAP E-SERVICE QUALITY BERDASARKAN E-CUSTOMER LOYALTY PADA WEBSITE TOKOPEDIA Diansyah, Risnal; Arribe, Edo; Maula Zhakiyah, Annisa
Journal of Software Engineering and Information System (SEIS) Vol. 1 No. 1 (2021)
Publisher : Department of Information System Muhammadiyah University of Riau

Tokopedia is an online buying and selling website that is safe, easy and convenient. In its services, there are still customer complaints about the quality of e-commerce services such as old delivery of goods, then the results of the goods sent do not match the criteria described on the website, then sometimes it is difficult to confirm problems about the goods purchased, and user security problems. Therefore, to overcome this problem, it is necessary to measure the quality of e-commerce services using the e-service method which focuses on six dimensions, namely Reliability, Responsiveness, Privacy / security, Information quality. / benefit (benefits / quality of information), Ease of use / usability (ease of use / usability) and Web design (site design). This study aims to determine the Analysis of the Influence of Customer Satisfaction on E-Service Quality Based on E-Customer Loyalty in Tokopedia Users. And knowing which variables get recommendations for improvement. In this study, the samples used were students of the Muhammadiyah Riau University who used Tokopedia e-commerce. Data obtained by conducting interviews, literature study and distributing questionnaires about the effect of Customer Satisfaction based on the E-servqual method to customers using Tokopedia e-commerce. Simultaneous test results (Test F) as a whole can be seen that the value of F count 132.557> F table 1.90, so it can be concluded that H1 is accepted which means there is a variable influence, namely E-Servqual (X1) and Customer Satisfaction (X2) the effect simultaneously (simultaneously) on the E-Customer Loyalty variable (Y)

ANALISIS PENGARUH KUALITAS MARKETPLACE TOKOPEDIA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) Diansyah, Risnal; Purnomo Pranoto, sudrajat; Syahril
Journal of Software Engineering and Information System (SEIS) Vol. 2 No. 1 (2022)
Publisher : Department of Information System Muhammadiyah University of Riau

Tokopedia is an online buying and selling website (e-commerce) in Indonesia that carries the Marketplace business model. In an effort to achieve efficiency in user satisfaction with the Tokopedia Marketplace, the EUCS method is used. Based on 5 independent variables in EUCS, namely Content (content), Accuracy (accuracy), Format (format), Ease of Use (ease of use) and Time linesss (timeliness). Data collection was carried out by distributing questionnaires to the Pekanbaru community using Tokopedia, from distributing the questionnaire 100 data were taken as samples to measure the satisfaction of Tokopedia marketplace users. Then it is known that the level of satisfaction with the content of information (Content) is 76.4%, Satisfaction with the accuracy of information (Acuracy) is 74.46%, Satisfaction with Display (Format) is 77.53%, Satisfaction with user convenience (Ease of Use) of 78.66%, and satisfaction with Timelines of 75.9%.

Co-Authors Agusri, Syafrani Risha Ananda Ananda Andi Wijaya Putra Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Asrianto, Rudy Bangun, Elsi Titasari Br Br Bangun, Elsi Titasari Desyandri Desyandri Doni Winarso Doni Winarso, Doni Dwi Muhammad Iqbal Edo Aribbe Edo Arribe, Edo Finanta Okmayura Hadi, Muhammad Fikry Hafsari, Rizka Harahap, Muhammad Jamil Ikhsan Hardian Hamzah Hayami, Regiolina Herlandy, Pratama Benny Jati Nugroho Khairana Zaskiv Sikumbang, Marshal Khotomi, Haikal M. Puja Alif Budiman Alif Budiman Maula Zhakiyah, Annisa Muhammad Fikry Hadi muhammad luthfillah andria Muhammad Luthfillah Andria Mulyanto Mulyanto Mutia Hasanah Mutia Hasanah Nurul Alifa Putri Muslim Oktaviani, Noni Purnomo Pranoto, sudrajat Rendy Rahmadani Saputra Rendy Rahmadani Saputra Rizka Hafsari Saputra, Andre Saputra, Dio Setyawan Ardhi Wijaya Syahril Syahril M.Kom - Syahril Syahril Syahril Syahril syahril Syahril Syahril Syahril Visky Windri Aidil Putra Vitriani Wide Mulyana Wijaya, Setiawan Ardi Wijaya, Setyawan Ardhi Yuni Septiani Zein, M. Rasyad

Title Search

Found 3 Documents Search Journal : Journal of Software Engineering and Information System (SEIS)

Abstract

Abstract

Abstract

Title

Found 3 Documents
Search
Journal : Journal of Software Engineering and Information System (SEIS)