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Penerapan Theory Planned Behavior Dalam Memprediksi Revisit Intention Lokasi Wisata di Pulau Ambon Arthur Sitaniapessy
MBIA Vol 22 No 2 (2023): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v22i2.2500

The theory of Planned Behavior is one of the theories that can be used in predicting individual behavior in the future, including testing tourist intentions and behavior towards tourist sites that have been visited before. This study aims to apply the Theory of Planned Behavior (TPB) in predicting the revisit intention of tourists to tourist sites on Ambon Island. The variables included to support the application of TPB include tourist attitudes, subjective norms, and perceived behavioral control, which are antecedent variables of revisit intention. Respondents in this study were 141 students from various universities in Ambon City. Instrument testing was carried out using validity and reliability. The results of hypothesis testing using multiple regression show that all hypotheses proposed are supported. This indicates that tourist attitude, subjective norms, and perceived behavioral control strongly predict revisit intention. Keywords: Tourism attitude, subjective norms, perceived behavioral control, revisit intention. Abstrak Theory of Planned Behavior merupakan salah satu teori yang dapat digunakan dalam memprediksi perilaku individu di masa yang akan datang termasuk untuk menguji niat dan perilaku wisatawan terhadap lokasi wisata yang pernah dikunjungi sebelumnnya. Tujuan dari penelitian ini mengaplikasikan Theory of Planned Behavior (TPB) dalam memprediksi revisit intention dari wisatawan terhadap lokasi-lokasi wisata yang ada di Pulau Ambon. Variabel yang disertakan untuk mendukung penerapan TPB ini antara lain sikap wisatawan, norma subyektif dan perceived behavioral control yang adalah variabel antesenden dari revisit intention. Responden dalam penelitian ini adalah mahasiswa berbagai universitas di Kota Ambon yang berjumlah 141 orang. Pengujian instrumen dilakukan dengan menggunakan validitas dan reliablitas. Hasil pengujian hipotesis yang menggunakan regresi berganda menunjukkan bahwa seluruh hipotesis yang diajukan terdukung. Hal ini mengindikasikan bahwa Sikap wisatawan, norma subyektif dan perceived behavioral control merupakan prediktor kuat dari revisit intention. Kata kunci: Sikap wisatawan, norma subyektif , perceived behavioral control, revisit intention.

Testing The Antecedents of Patient Satisfaction Anggaraeni, Ni Made; Sitaniapessy, Arthur; Widokarti, Joko Rizkie
SEIKO : Journal of Management & Business Vol 7, No 1.1 (2024)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v7i1.6861

This study examines the antecedents of patient satisfaction: waiting time, staff friendliness, and staff competence. The research was conducted at two community health centers (Puskesmas) in Jembrana Regency. The study population includes patients who have used the services of these health centers. The sampling technique used is non-probability sampling through purposive sampling. The sample size in this study is 130 respondents. The results of the hypothesis testing using multiple regression show that all three antecedents affect patient satisfaction. Keywords: waiting time, staff friendliness, staff competence, patient satisfaction

The Impact of Workload, Burnout, and Organizational Commitment on Cyberloafing Actions Anindita, Maya Sri; Sitaniapessy, Arthur; Widokarti, Joko Rizkie
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i2.p787-800

This study analyzes the influence of workload, burnout, and organizational commitment on cyberloafing actions. The rapid advancement of technology has led to significant changes in work patterns. A negative effect of internet technology is the indication that internet usage has no relation to work-related interests (cyberloafing). Increasing workloads have caused burnout and impacted organizational commitment. The method used in this research is quantitative. The test results show that, of the three hypotheses tested, one hypothesis was not supported, namely the effect of workload on cyberloafing." This study concludes that organizations need clear regulations and internet usage monitoring. Development and training are also necessary to build a culture of innovation and creativity.

TESTING ANTECEDENTS OF REVISIT INTENTION Sitaniapessy, Arthur
Management and Sustainable Development Journal Vol. 6 No. 2 (2024): Management and Sustainable Development Journal
Publisher : Department of Management - Institut Shanti Bhuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46229/msdj.v6i2.900

This study investigates the impact of customer engagement, memorable tourism experiences, and tourism identification on revisit intention. The population of this research consists of students in the city of Ambon, with a total of 138 respondents. The findings indicate that all three factors—customer engagement, memorable tourism experiences, and tourism identification—positively affect revisit intention. The implications of these findings are highly significant for tourism management and marketing strategies, suggesting that efforts to enhance customer engagement and create memorable experiences can effectively build tourist loyalty and encourage repeat visits. Keywords: customer engagement, memorable tourism experience, tourism identification, revisit intention

The Influence of Organizational Climate, Situational Leadership Style, and Job Satisfaction on Employee Performance at the East Kalimantan Regional Police Medical and Health Unit (Biddokes) Ayati, Syari; Sitaniapessy, Arthur; Widokarti, Joko Rizkie
Paradoks : Jurnal Ilmu Ekonomi Vol. 8 No. 2 (2025): Februari - April
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v8i2.1197

In a complex work environment such as Biddokes, a deep understanding of factors like Organizational Climate, Situational Leadership Style, and Job Satisfaction is crucial to ensure optimal employee performance. Organizational climate reflects the culture, norms, and values governing organizational behavior, influencing employee motivation, engagement, and job satisfaction. On the other hand, the situational leadership style emphasizes leaders' flexibility in adjusting their leadership approach according to the needs and readiness of subordinates, which can affect motivation, productivity, and team performance. Meanwhile, Job Satisfaction reflects employees' subjective evaluation of the work environment, including the alignment between individual needs and the workplace environment, which can influence motivation, commitment, and employee retention. This study uses a quantitative research approach. Survey methods and questionnaires were employed to collect data from respondents at the East Kalimantan Regional Police Medical and Health Unit (Biddokes). Multiple regression statistical analysis was used to examine the relationship between independent variables (Organizational Climate, Situational Leadership Style, and Job Satisfaction) and the dependent variable (Employee Performance). Based on the results of the analysis, it can be concluded that factors such as organizational climate, situational leadership style, and job satisfaction significantly impact employee performance at Biddokes Polda Kalimantan Timur. A positive organizational climate, including effective communication, professional relationships, and interdepartmental cooperation, can enhance employee performance. A flexible and adaptive situational leadership style allows leaders to motivate and guide subordinates according to their needs and readiness, contributing to better performance. Additionally, employee job satisfaction, influenced by various factors such as salary, promotion opportunities, relationships with coworkers, and job responsibilities, directly impacts employee performance. Therefore, Biddokes Polda Kalimantan Timur management should pay attention to and improve these aspects to enhance productivity, efficiency, and service quality.

Pengaruh Kepercayaan, Kecintaan dan Keterikatan Emosional pada Loyalitas Merek Sitaniapessy, Arthur; Aunalal, Zany Irayati; Sitaniapessy, Harry Anthony Pierre
Journal of Business Application Vol. 1 No. 2 (2022): Journal of Business Application
Publisher : Program Studi Administrasi Niaga STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v1.i2.p143-152

This study aims to examine the effect of brand trust, brand love, and brand emotional attachment on brand loyalty. Respondents in this study are customers who own and use OPPO brand Smartphones in Ambon City. This research uses multiple regression analyses and validity and reliability tests to test research instruments. The results showed that the three hypotheses proposed were accepted, which means that brand trust, brand love, and emotional brand attachment affect brand loyalty.

The Role of Customer Satisfaction in Mediating the Influence of the 5P Marketing Mix on Customer Loyalty of Jenius Bank BTPN in Yogyakarta Hermawati, Agustin; Sitaniapessy, Arthur; Maria, Maya
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 3 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i3.8772

Research Aims: This study aims to evaluate the influence 5P marketing mix on customer loyalty, with customer satisfaction as a mediating variable, specifically for Jenius Bank BTPN customers in Yogyakarta. Design/methodology/approach: This research adopts a quantitative descriptive. Data were collected through a questionnaire Jenius customers. A total of 160 questionnaires were distributed, but only 140 valid responses were used due to 22 respondents not meeting the predefined criteria. Research Findings: The findings indicate that, directly, the product, price, and people variables have a positive and significant impact on customer loyalty, while place and promotion do not. However, in the indirect relationship, product, price, and promotion positively and significantly influence customer loyalty when mediated by customer satisfaction, whereas place and people do not show a significant indirect effect. Theoretical Contribution/Originality: It highlights the influence of product, price, and promotion on satisfaction and loyalty, providing strategic insights for Jenius Bank BTPN.

Examining the Effect of Work Discipline on Employee Performance with Work Motivation as a Mediating Variable: Evidence from the Biak Numfor Police Pratama, Denny Ari; Sitaniapessy, Arthur; Albert Gamot Malau
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.604

This study aims to analyze the influence of work discipline on the performance of personnel at Biak Numfor Police Resort, with work motivation as an intervening variable. The research is motivated by the high rate of disciplinary violations within the Biak Numfor Police, which has led to a decline in performance and professionalism among personnel. A quantitative approach was applied using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The sample consisted of 220 active police officers selected through purposive sampling, while the research instrument was developed based on validated and reliable indicators. The results indicate that work discipline has a positive and significant effect on both work motivation and performance. Furthermore, work motivation has a significant influence on performance and mediates the relationship between work discipline and performance. These findings emphasize that work discipline not only directly contributes to improved performance but also builds internal motivation that drives more optimal results. This research provides practical implications for police leadership, particularly the need to implement consistent disciplinary policies, foster a positive work culture, and develop reward systems that enhance motivation. Such strategies are expected to strengthen discipline, boost internal motivation, and ultimately optimize personnel performance at the Biak Numfor Police Resort.

Examining the Effect of Work Discipline on Employee Performance with Work Motivation as a Mediating Variable: Evidence from the Biak Numfor Police Pratama, Denny Ari; Sitaniapessy, Arthur; Albert Gamot Malau
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.604

This study aims to analyze the influence of work discipline on the performance of personnel at Biak Numfor Police Resort, with work motivation as an intervening variable. The research is motivated by the high rate of disciplinary violations within the Biak Numfor Police, which has led to a decline in performance and professionalism among personnel. A quantitative approach was applied using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The sample consisted of 220 active police officers selected through purposive sampling, while the research instrument was developed based on validated and reliable indicators. The results indicate that work discipline has a positive and significant effect on both work motivation and performance. Furthermore, work motivation has a significant influence on performance and mediates the relationship between work discipline and performance. These findings emphasize that work discipline not only directly contributes to improved performance but also builds internal motivation that drives more optimal results. This research provides practical implications for police leadership, particularly the need to implement consistent disciplinary policies, foster a positive work culture, and develop reward systems that enhance motivation. Such strategies are expected to strengthen discipline, boost internal motivation, and ultimately optimize personnel performance at the Biak Numfor Police Resort.

Testing the Antecedents of Attitudes towards Organic Food (An Extended of the Theory of Planned Behaviour) Sitaniapessy, Arthur; Sitaniapessy, Harry Anthony Pierre; Sutrasmawati, Endang
JDM (Jurnal Dinamika Manajemen) Vol 14, No 2 (2023): September 2023
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v14i2.42855

The primary purpose of this study was to examine purchase intention and behavior of organic food based on the theory of planned behavior. People do not always use their intentions to behave even though intentions are powerful. The novelty of this study is to add two antecedent variables of attitude, namely knowledge about organic food and attention to health. The sampling technique used was purposive sampling. This research was conducted through two studies. Study I was conducted to test the extent of TPB, and Study II tested buying behavior. The sample size is 187 respondents for Study I and 153 respondents for Study II. Data were analyzed using Structural Equation Modeling (SEM) for Study I and Logistic Regression for Study II. The study results show that the overall hypothesis proposed is supported and that intention has a substantial impact on buying behavior of organic food. Based on this research, producers or marketers can develop better marketing strategy models to increase consumer understanding of the benefits of organic food consumption.

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