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All Journal JDM (Jurnal Dinamika Manajemen) Syntax Literate: Jurnal Ilmiah Indonesia SEIKO : Journal of Management & Business MBIA Community Engagement and Emergence Journal (CEEJ) Management and Sustainable Development Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Paradoks : Jurnal Ilmu Ekonomi Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management Journal of Business Application Jurnal Manajemen Maranatha
Arthur Sitaniapessy
Politeknik Negeri Ambon
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Dampak E-Service Quality, Kepercayaan dan Kepuasan Terhadap Niat Pembelian Ulang Widokarti, Joko Rizkie; Sitaniapessy, Arthur; Sitaniapessy, Harry Anthony Pierre
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i2.p379-390

Abstract

Nowdays, consumer purchasing behavior is increasingly shifting to online purchases which promise a lot of convenience. This study aims to examine the effect of E-Service Quality, Trust, and Customer Satisfaction on repurchase intentions in the context of online purchases on e-commerce sites in Indonesia. The sample size in this study was 177 respondents. Hypothesis testing was carried out using multiple regression analysis. The results showed that e-service quality, customer trust as well as customer satisfaction had a positive impact on repurchase intention.
Menguji Efek Variabel Laten Kinerja Pegawai Dimediasi Kepuasan Kerja Anas, M. Azwar; Sitaniapessy, Arthur; Harsasi, Meirani
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i10.50243

Abstract

Penelitian ini mengkaji faktor yang mempengaruhi kinerja yaitu disiplin kerja, motivasi kerja, sikap kerja dan kepuasan kerja sebagai mediatornya. Penelitian dilakukan di Kantor Dinas Kabupaten Majene. Populasi penelitian ini adalah pegawai ASN Dinas Kesehatan Kabupaten Majene dan Lingkup Puskesmas wilayah kerjanya.Teknik pengambilan sampel yang digunakan adalah probability sampling dengan rumus sloving dan Proportional Stratified Random Sampling. Besar sampel dalam penelitian ini adalah 198 responden. Hasil pengujian hipotesis dengan menggunakan analisis SEM-PLS menunjukkan bahwa ketiga variabel laten dari kinerja pegawai dan kepuasan kerjas sebagai variabel mediasinya mempengaruhi kinerja pegawai.
Tourist Revisit Intention: The Role of Destination Image, Satisfaction and Quality Sitaniapessy, Arthur
MBIA Vol. 23 No. 2 (2024): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v23i2.3170

Abstract

Tourist revisit intention is a key indicator of loyalty that benefits the sustainability of destinations. This study examines the impact of destination image, satisfaction, and quality on revisit intention, focusing on Ambon Island. Using a quantitative approach, we collected data from 151 university students through purposive sampling. Multiple regression analysis revealed that all three variables significantly influence revisit intention, with destination image creating memorable experiences, satisfaction enhancing loyalty, and quality improving overall tourist experiences. The study highlights the need for strategic promotion, improved services, and upgraded infrastructure to boost repeat visits. While limited by its time-specific and location-specific scope, the findings offer valuable insights for enhancing Ambon’s tourism sustainability and long-term development. Future research should expand variables and contexts to provide broader applicability. Keywords: Destination Image, Destination Satisfaction, Destination Quality, Tourist Revisit Intention Abstrak Niat wistawan berkunjung kembali adalah indikator utama loyalitas wisatan yang akan menguntungkan keberlanjutan suatu destinasi wisata. Penelitian ini mengkaji dampak citra, kepuasan, dan kualitas destinasi wisata terhadap niat berkunjung kembali wisatawan di Pulau Ambon. Dengan menggunakan pendekatan kuantitatif, data dikumpulkan dari 151 sampel mahasiswa yang ditentukan dengan metode purposive sampling. Analisis regresi berganda mengungkapkan bahwa ketiga variabel tersebut secara signifikan memengaruhi niat kunjungan kembali, dengan citra destinasi menciptakan pengalaman yang tak terlupakan, kepuasan meningkatkan loyalitas, dan kualitas meningkatkan pengalaman wisatawan secara keseluruhan. Studi ini menyoroti perlunya promosi strategis, peningkatan layanan, dan peningkatan infrastruktur untuk meningkatkan kunjungan berulang. Meskipun dibatasi oleh ruang lingkup khusus waktu dan lokasi, temuan ini menawarkan wawasan berharga untuk meningkatkan keberlanjutan dan pengembangan jangka panjang pariwisata di kota Ambon. Penelitian di masa depan harus memperluas variabel dan konteks untuk memberikan penerapan yang lebih luas. Kata Kunci : Citra, Kepuasan, Kualitas, Daerah Wisata, Kunjungan.
Ulasan dan rating pelanggan online sebagai pendorong utama niat pembelian: Peran mediasi kepercayaan Azis, Eliya; Sitaniapessy, Arthur; Novandari, Weni
Jurnal Manajemen Maranatha Vol 25 No 1 (2025): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v25i1.13336

Abstract

Findings related to the relationship between the effect of online customer reviews and ratings, with trust as a mediating factor toward purchase intent are still different or inconsistent. Meanwhile, digital businesses utilize online customer reviews and ratings as factors in the process of determination decision buying consumer and marketing strategies. The goal of this research is to test the influence of online customer reviews and ratings mediated by trust on purchase intentions in smartphone consumers at the official store Shopee Indonesia. With a quantitive approach, the data involved 209 respondents who had shopped at Shopee. The non-probability sampling method and purposive sampling technique were applied to obtain the sample, with PLS-SEM utilized for data analysis in this study. The exploration found that there had appeared to be no significant direct effect online customer reviews toward purchase intent, in contrast to previous studies on positive and significant direct effects of such relationships. This research discovered that there was an indirect impact of online customer reviews toward purchase intent that was fully mediated by trust, and there was an indirect influence on online customer ratings toward purchase intent that was partially mediated by trust. This research emphasizes that reviews and ratings given by customers online are social influences that shape consumer perception of trustworthiness of products and vendors in online marketplaces, as stated by Social Influence Theory. Therefore, to develop consumer trust, digital commerce businesses are required to continuously observe and respond to customer reviews and ratings. Meanwhile, to maintain quality information, digital commerce platforms have responsibility to provide features that make the process more accessible to customers to offer truthful and relevant feedback, as well as filter out uncredible reviews.
Co-Authors Albert Gamot Malau Anas, M. Azwar Anggaraeni, Ni Made Anindita, Maya Sri Aunalal, Zany Irayati Ayati, Syari Azis, Eliya Endang Sutrasmawati Hermawati, Agustin Joko Rizkie Widokarti Maria, Maya Meirani Harsasi Muksydayan, Donni Pratama, Denny Ari Sitaniapessy, Harry Anthony Pierre SULTAN, ZULKIFLI Weni Novandari