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ANALISIS PLANNING, ORGANIZING, ACTUATING, DAN CONTROLLING PADA PENGELOLAAN PROGRAM MUDIK GRATIS SULAWESI TENGGARA 2026 Maudhy Satyadharma; Rina Sutriana; Sylsiani Mursalim; Patta Hindi Asiz
Cangkal : Jurnal Ilmu Sosial Dan Humaniora Vol. 1 No. 2 (2025): November - April 2026
Publisher : Yayasan Pendidikan Literasi Borneo

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Abstract

The free homecoming ticket program is a strategic policy implemented by the regional government to improve public welfare, particularly during religious holidays such as Eid al-Fitr. This study aims to analyze the management of the free homecoming ticket program in Southeast Sulawesi Province through the Planning, Organizing, Actuating, and Controlling (POAC) management function approach, integrated with collaborative governance and good governance perspectives. The research method used was qualitative with a descriptive-analytical approach. Data collection techniques included interviews, observation, and documentation. The results indicate that the planning aspect has been carried out systematically, but still faces challenges in data accuracy. In terms of organization, collaboration between stakeholders has been established but is not yet optimal. In terms of implementation, the program is running effectively, but technical operational challenges remain. In terms of supervision, an evaluation mechanism has been implemented but is not yet based on comprehensive performance indicators. The integration of collaborative governance and good governance principles has been proven to increase program effectiveness. This study recommends strengthening digitalization, increasing cross-sector synergy, and developing a performance-based evaluation system.
NASIONALISME DALAM PELAYANAN ARUS MUDIK DAN ARUS BALIK TAHUN 2026 (STUDI KASUS DI PELABUHAN PENYEBERANGAN BAUBAU) Boni Herya; Maudhy Satyadharma; Tina Trisarana Andriani.S; Hado Hado
JURNAL PEKAN : Jurnal Pendidikan Kewarganegaraan Vol 11, No 1 (2026): JURNAL PEKAN
Publisher : STKIP Persada Khatulistiwa Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31932/jpk.v11i1.6441

Abstract

Indonesia sebagai negara kepulauan terbesar dengan lebih dari 17.000 pulau menjadikan transportasi laut dan penyeberangan sebagai urat nadi mobilitas masyarakat dan penghubung antarwilayah. Dalam konteks ini, arus mudik dan arus balik Idulfitri menjadi fenomena transportasi yang signifikan, tidak hanya mencerminkan perpindahan fisik, tetapi juga nilai sosial, budaya, dan emosional seperti silaturahmi dan kebersamaan. Namun, lonjakan penumpang dalam waktu singkat menimbulkan tantangan pelayanan publik, seperti kepadatan, keterbatasan kapasitas, antrean panjang, serta risiko keselamatan dan keamanan. Penelitian ini bertujuan menganalisis implementasi nilai-nilai nasionalisme dalam pelayanan publik arus mudik dan arus balik di Pelabuhan Penyeberangan Baubau. Metode yang digunakan adalah kualitatif dengan pendekatan studi kasus melalui observasi, dokumentasi, dan wawancara. Hasil penelitian menunjukkan bahwa nasionalisme tercermin dalam pelayanan yang humanis, profesional, dan berorientasi pada keselamatan. Kolaborasi antarinstansi serta partisipasi masyarakat menjadi faktor penting dalam menjaga kelancaran pelayanan. Meskipun demikian, masih terdapat kendala seperti keterbatasan infrastruktur dan kedisiplinan sebagian pengguna, sehingga diperlukan peningkatan kapasitas layanan, kompetensi aparatur, serta edukasi masyarakat. Kata kunci: Arus Mudik dan Arus Balik, Nasionalisme, Pelayanan Publik,  Pelabuhan Penyeberangan Transportasi    
Optimalisasi Pelayanan Prima Melalui Konsep A6 di Pelabuhan Penyeberangan Torobulu Ferima Ferima; Maudhy Satyadharma; Muhammad Yazir Jabbar; Hado Hado; Muhamad Rajulan
Journal of Science, Technology, and Innovation Vol 1 No 3 (2026): : April: Inventa: Journal of Science, Technology, and Innovation
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/qjcvj860

Abstract

This study aims to analyze the optimization of excellent service through the application of the A6 concept to the service system at the Torobulu Ferry Port in the context of public transportation services based on user experience. The study employs a qualitative-descriptive empirical approach through operational observation, in-depth interviews, documentation, and thematic analysis of the dimensions of attitude, ability, attention, appearance, action, and accountability. The results indicate that service quality has shown positive improvements in service attitude, operational technical ability, and service flow management. Major challenges remain in inconsistent service communication during peak periods, limited digitalization of information, a lack of proactive approaches to user needs, and an underdeveloped public satisfaction-based evaluation system. The study also found that service accountability remains administratively oriented and has not been fully integrated with participatory oversight mechanisms. The integration of service technology, the strengthening of an adaptive service culture, and the development of a user-experience-based evaluation system are strategic factors in realizing professional, responsive, transparent, and sustainable ferry services.  
Dampak Keberadaan Transportasi Online terhadap Pendapatan UMKM Kuliner di Kota Kendari Kemal Jusra; Sylsiani Mursalim; Maudhy Satyadharma; Muhammad Yazir Jabbar; Hado Hado; Muhamad Rajulan
Journal of Science, Technology, and Innovation Vol 1 No 3 (2026): : April: Inventa: Journal of Science, Technology, and Innovation
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/nhz3am86

Abstract

The rapid expansion of digital transportation platforms has transformed the operational landscape of culinary micro, small, and medium enterprises (MSMEs) in urban economies. This study aims to analyze the effect of online transportation services on the income performance of culinary MSMEs in Kendari City within the context of platform-based digital economic transformation. The research employed a quantitative empirical approach using survey data collected from 65 culinary MSME actors integrated with online transportation applications for at least six months. Data were analyzed using validity and reliability testing, simple linear regression, hypothesis testing, and coefficient of determination analysis. The findings reveal that online transportation exerts a positive and statistically significant influence on MSME income, indicated by a regression coefficient of 0.688 and a significance value below 0.05. The coefficient of determination demonstrates that 54.8% of income variation can be explained by the existence of online transportation services. The study also identifies digital adaptation capability, innovation capacity, consumer loyalty, and resilience to platform competition as critical determinants influencing MSME sustainability in the digital economy ecosystem.