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All Journal Jurnal Rekayasa Sistem Industri JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Journal Industrial Servicess Jurnal Surya Masyarakat PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Optimalisasi Bubungan Tinggi: Jurnal Pengabdian Masyarakat Jurnal Surya Masyarakat Journal of Industrial Engineering and Operation Management (JIEOM) JISO : Journal of Industrial and Systems Optimization Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Journal of Integrated System
Vivi Arisandhy
Program Studi Teknik Industri, Fakultas Teknik, Universitas Kristen Maranatha, Bandung, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Jurnal Optimalisasi

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Perancangan Sistem Antrian dan Penentuan Jumlah Operator SPBU untuk Mengurangi Panjang Antrian dan Total Biaya Operasional dengan Metode Simulasi Liputra, David Try; Suhada, Kartika; Arisandhy, Vivi; Bakti, Nelson Karunia
Jurnal Optimalisasi Vol 10, No 2 (2024): Oktober
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v10i2.10156

Abstract

Improving and enhancing the performance of both service and manufacturing systems is essential for achieving customer satisfaction with the service. Research on improving and enhancing the performance of gas stations, whether using simulation methods or combinations with other methods, has been extensively conducted. However, studies that focus on improving the queue system at gas stations using simulation methods to reduce queue length and total operational costs are still limited. Previous research has proposed changes in the combination of fuel types at nozzles and the number of operators working per shift to reduce operational costs. However, these studies did not consider the resulting queue lengths. Therefore, this study will propose a design for the queue system and determine the number of operators to reduce queue length and total operational costs. First step, a simulation model of the actual queue system is created. Next step, alternative scenarios are developed for fuel type allocation at each nozzle and for determining the number of operators. Then, a simulation model of the queue system for each scenario is created. The final step is to calculate the queue length and total operational costs for the actual and proposed queue systems. There are 5 alternative scenarios to reduce the number of operators, with the best alternative being scenario 5. Scenario 5 also results in a shorter average vehicle queue length and lower total operational costs compared to the actual queue system. The average vehicle queue length decreased by 0.52 units or 31.71%. Additionally, the total operational cost decreased by Rp 714,717.74, or 23.24%.
Co-Authors Amalina, Ninda Nurseha Bakti, Nelson Karunia Carolina, Vania Chandra Wiranata Christian Vallentino Wadu Christina Christina Christophorus Ivander Menori Christophorus Ivander Menori Cindy Felicia Wisanta David Try Liputra Debora Vivia Kusumawardani Eimel Narwasti Elizabeth Wianto, Elizabeth Elty Sarvia Emerentia, Kharens Erlin Tarigan Florence Leony, Florence Frittandi, Frittandi Grace Vania Grecia Grecia Hambali, Mellisa Pricilia Indah Victoria Sandroto Ivonne Averina Setiawan Jonathan Chandra Kartika Suhada Kharens Emerentia Kharens Emerentia Khaterine Santika Wijaya Lea Mashari Maleakhi, Yutecia Karunia Marco Samudra Maria Angela Kartawidjaja Martin Martin Mashari, Lea Mellisa Pricilia Hambali Menori, Christophorus Ivander Muhamad Bagus Tri Ananda Nadia Natalia Suwandi Rainisa Maini Heryanto Rexivio, Derys Christian Ronald Sukwadi Rudy Wawolumaja Rudy Wawolumaja Rudy Wawolumaja Rustandi, Jessica Octaviani SANTOSO SANTOSO Santoso Santoso Tomy Jeremy Tonny Cahyadi Victor Suhandi Viter Pranata Wiranata, Chandra Wisanta, Cindy Felicia Yesaya, Angga Yonathan Yehezkiel Widjaja Yosi Thedi Setiawan