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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Milestone: Journal of Strategic Management Journal of Social Research Proceeding National Conference Business, Management, and Accounting (NCBMA) Proceeding of International Conference on Entrepreneurship (IConEnt) Jurnal Ilmu Manajemen
Hendra Achmadi
Universitas Pelita Harapan
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Characteristics of Customer Who Makes Allocation for Pension Plan in Indonesia Hendra Achmadi; Isana Sri Christina Meranga; Sylvia Samuel
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

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Abstract

This study sought to determine which characteristic from Indonesian people are most likely to make allocation for pension, and how to identify the key factors driving these purchases pension products. Recognizing Indonesia's relatively low allocation in pension plan, researchers analyzed a targeted sample of 199 data points from 38 companies across various sectors. Using the CRISP-DM data mining methodology, to determine what characteristics from customer with over 20 % allocation into the pension product, and in this study found that marriage status, income, industry, education, sex, domicile, electricity, position, age, status of property. The CRISP-DM process, which included defining objectives, data collection, preparation, modeling, and property ownership, as a characteristic of customer to invest in pension. This research uses data mining methodology with resulted in a model with 73.33 % accuracy. 1 The analysis revealed that the result demonstrated the highest stock market allocation by customers is based on industry (0,2), Listrik (0,13), Makan (0,12), transport (0,11), Pendidikan (0,10), income (0,06).
Pengaruh Service Experience terhadap Patient Loyalty melalui Perceived Value dan Patient Trust di RS Swasta XYZ di Kota Tangerang Natasha Waya; Hendra Achmadi
Jurnal Ilmu Manajemen Vol. 15 No. 2 (2026): Jurnal Ilmu Manajemen
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/jim.v15i2.762

Abstract

Tight competition in Indonesia’s healthcare sector highlights the need for hospitals to strengthen patient loyalty. While perceived value and patient trust are recognized as key determinants, the mediating role of trust in the value–loyalty relationship remains understudied. This study examines the effect of service experience on perceived value, the effect of perceived value on patient loyalty, and the mediating role of patient trust among patients at RS SWASTA XYZ in Tangerang. Using a cross-sectional design and purposive sampling, respondents completed an online questionnaire measuring service experience, perceived value, trust, and loyalty. Data were analyzed using SEM-PLS. Results show that service experience significantly increases perceived value, and perceived value significantly enhances patient loyalty. Perceived value does not significantly influence patient trust. Patient trust strongly affects loyalty and significantly mediates the relationship between perceived value and loyalty. These findings highlight the central role of service experience and trust in shaping patient loyalty within private hospital settings.
Co-Authors Berlianto, Margaretha Pink Danet A. Patria Daniel Ong Kim Kui Felicia Hanisentana Gracia Shinta S. Ugut Hanifa Adani Hutabarat, Zoel Indah Fatmawati Innocentius Bernarto, Innocentius Isana S. C. Meranga Isana Sri Christina Meranga Natasha Waya Oscar Jayanagara Pauline H.P. Tan Rinto Rain Barry Samuel, Sylvia Trifiana Tiodora Wilson Bangun Wuisan, Dewi Yohana Cahya Palupi Meilani Yohana Meilani Palupi Yorkie Radnan Kristiono