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Journal : Journal of Information Systems and Technology Research

Information System Design of Web-Based Document Archives Management In The Office Bappeda of North Sumatra Province Syauqi, Syifa; Suendri, Suendri
Journal of Information Systems and Technology Research Vol. 1 No. 1 (2022): January 2022
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1178.19 KB) | DOI: 10.55537/jistr.v1i1.66

Abstract

Archives are important documents that are stored with the aim that if they are needed again the archive will be easy to find. Archives have an important role in the Regional Development Planning Agency (BAPPEDA) of North Sumatra Province, so it is hoped that the archive management process is good, fast, and easy. If the archives are not managed properly it will have an impact on the difficulty of finding information and this can hinder the next stage of work. Departing from these problems, a digitalized information system is needed to record these documents. Therefore, archives must be managed with a good and correct management system. This study discusses the design of a document archiving information system according to the needs of the Regional Development Planning Agency (BAPPEDA) of North Sumatra Province based on the system design that has been compiled including use case diagrams, activity diagrams and sequence diagrams. The Regional Development Planning Agency (BAPPEDA) of North Sumatra Province still uses the manual method in managing archives, so with the creation of this system, it is hoped that it can help the work of the Regional Development Planning Agency (BAPPEDA) of North Sumatra Province in terms of archive management. Searching data is also easier and faster because officers or employees do not need to look for archives in books or files listing items that have piled up because they can look at the archive database in the agency.
Implementation of CRM (Customer Relationship Management) at UPT Public Health Center Perbaungan Web-Based Beni Frandian; Yudhanata, Ridho Dwi; Samsudin, Samsudin; Suendri, Suendri
Journal of Information Systems and Technology Research Vol. 1 No. 2 (2022): May 2022
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (682.421 KB) | DOI: 10.55537/jistr.v1i2.149

Abstract

Public health center is a health service facility that organizes health efforts for the community. Currently, most public health center are still using the old system to record all transaction results, and the data processing is still in manual form so that this method can be time consuming and inefficient. Therefore, the researcher intends to find out and analyze the effect of service quality on patient satisfaction with the customer relationship management method. One of the things that health workers need to know and pay attention to is efforts to improve the quality of services that can have an impact on the good or bad of the patient's assessment of the public health center. The stages of data collection were carried out by conducting interviews, literature studies, and observations. and using the RAD method at the system development stage. The application of the Customer Relationship Management method at the UPT Public health center Perbaungan was built on a web-based basis, with the CRM application it is expected to help attract new patients and also maintain the quality of services provided to patients so that they can continue to assist the marketing process for service satisfaction at the Public health center.