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All Journal Dia: Jurnal Administrasi Publik Jurnal Pengabdian kepada Masyarakat Nusantara Abdimas Indonesian Journal Journal of Innovative and Creativity Dynamics Social : International Journal of Social Sciences and Communication Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Jurnal Pendidikan dan Sosial Humaniora International Journal of Multidisciplinary Reseach
Sri Kamariyah
Universitas Dr. Soetomo Surabaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Analysis of Fraud Potential in Village Fund Management in the Digital Era Edizon Mirino; Dian Ferriswara; Fedianty Augustinah; Sri Kamariyah
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 2 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i2.288

Abstract

Digital transformation in the public sector has significantly driven service innovations, particularly in pension administration for Civil Servants (ASN). This study aims to analyze the development of digital-based public service innovations in pension administration while identifying the benefits and challenges associated with their implementation. The research employs a Systematic Literature Review (SLR) method by examining relevant scholarly articles from national journals focusing on the digitalization of public services and pension systems. The literature selection process was conducted systematically to identify, evaluate, and synthesize key findings related to digital pension service innovations. The results indicate that digitalization through applications and electronic platforms enhances administrative efficiency, accelerates data verification, and improves the speed of pension fund disbursement. It also strengthens transparency and accountability while simplifying bureaucratic procedures and expanding service accessibility for retirees. However, several challenges remain, including low digital literacy among retirees, limited access to technological devices, and insufficient public awareness regarding digital service usage. The findings suggest that the success of digital-based public service innovations depends not only on technological availability but also on human resource readiness, institutional capacity, and the level of public acceptance. Therefore, a comprehensive strategy is required, including improving digital literacy, strengthening information technology infrastructure, and optimizing communication efforts to ensure effective adoption.
Systematic Literature Review of Digital-Based Public Service Innovation in Civil Servant Pension Administration Services Agustino Yamlean; Dian Ferriswara; Fedianty Augustinah; Sri Kamariyah
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 2 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i2.289

Abstract

Digital transformation in the public sector has driven various service innovations, including pension administration services for State Civil Apparatus (ASN). This study aims to analyze the development of digital-based public service innovations in pension administration and identify the benefits and challenges of their implementation. This study used the Systematic Literature Review (SLR) method by reviewing various relevant scientific articles from national journals that discuss the digitalization of public services and pension administration. The literature selection process was carried out systematically to identify, evaluate, and synthesize research findings related to digital-based pension service innovations. The review results indicate that digitalization of pension administration services through the use of electronic service applications and platforms can improve administrative efficiency, accelerate data verification and pension fund disbursement, and increase transparency and accountability in public services. The implementation of digital services also contributes to simplifying bureaucratic procedures and increasing service accessibility for retirees. However, the literature review also revealed challenges in implementing digital pension services, including low digital literacy among retirees, limited access to technological devices, and suboptimal dissemination of service information. The findings of this study indicate that the success of digital-based service innovations depends not only on technology, but also on human resource readiness, the organizational capacity of government institutions, and the level of public acceptance of the use of digital technology. Therefore, developing digital-based pension services requires a comprehensive strategy.
Peran Fasilitator Puspaga dalam Pelaksanaan Sosialisasi Parenting dan Sekolah Orang Tua Hebat (SOTH) di DP3APPKB Kota Surabaya Alifatul Reniwati Zumroh; Sri Kamariyah; Nihayatus Sholichah; Kristyan Dwijosusilo; Widyawati Widyawati; Zainal Fatah; Dandi Patrija Wirawan
Abdimas Indonesian Journal Vol. 6 No. 1 (2026)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.1352

Abstract

Child parenting is a crucial aspect in supporting optimal child development; however, it continues to face various challenges, including limited parental knowledge, low family communication skills, and the persistence of violence against children. The Surabaya City Government, in collaboration with the National Population and Family Planning Board (BKKBN), initiated the Sekolah Orang Tua Hebat (SOTH) Program as a family-based educational intervention implemented through the Pusat Pembelajaran Keluarga (PUSPAGA) services. This community service article aims to describe the role of PUSPAGA facilitators in the implementation of parenting socialization and the SOTH Program at DP3APPKB Surabaya City, particularly through the involvement of students from the Certified Internship and Independent Study Program (MSIB) Batch 5 at the neighborhood (Balai RW) level in Margorejo Sub-district. A participatory approach was employed by directly involving students in socialization activities and educational assistance within the community. The results indicate an improvement in parents’ understanding and awareness of positive parenting practices, effective family communication, and the prevention of child and adolescent issues. Furthermore, the involvement of MSIB students strengthened the role of PUSPAGA facilitators as a bridge between government policies and community needs at the local level.
STAKEHOLDER COLLABORATION IN EMPOWERING LOCAL POTENTIAL-BASED TOURISM AWARENESS GROUPS IN PANGARENGAN, SAMPANG Buadah; Sri Kamariyah; Zainal Fatah
International Journal of Multidisciplinary Reseach Vol. 2 No. 3 (2026): June
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This research examines the dynamics of stakeholder collaboration in empowering the Tourism Awareness Group (Pokdarwis) based on local potential in Pangarengan, Sampang Regency. The study is motivated by the shift in public administration toward collaborative governance to optimize coastal resources such as salt ponds and mangrove ecosystems. Using a descriptive qualitative approach, data were gathered through interviews with representatives from the tourism department, village governments, Pokdarwis members, academics, and the private sector. The results indicate that collaboration remains in a transitional phase characterized by "pseudo-collaboration," where top-down patterns from the district government and institutional egos regarding coastal land-use permits hinder Pokdarwis autonomy. Findings reveal that empowerment efforts often prioritize ceremonial physical assistance, such as providing uniforms, while neglecting substantive needs like technical training in digital marketing and product branding. However, a significant indicator of effectiveness is observed in the strengthening of social capital through independent youth initiatives in mangrove conservation. The study concludes that the sustainability of Pokdarwis empowerment depends on transitioning toward a clear collaborative framework, integrated funding through village budgets (APBDes), and facilitative leadership. Synchronized cooperation between the government, private sector (CSR), and the community is essential to transform local assets into a competitive and accountable engine for regional economic growth.
ANALYSIS OF THE DIGITAL SERVICE QUALITY OF THE MYICON+ APPLICATION IN SUPPORTING THE DIGITAL TRANSFORMATION OF PUBLIC SERVICES AT PT PLN ICON PLUS Whimar Admojo; Sri Kamariyah; Ika Devy pramudiana; Nihayatus Sholichah
International Journal of Multidisciplinary Reseach Vol. 2 No. 3 (2026): June
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The digital transformation of public services in Indonesia increasingly requires digital platforms that are not merely available, but also reliable, secure, responsive, and inclusive across the entire service journey. This study analyzes the digital service quality of the MyICON+ application in supporting public service digital transformation at PT PLN Icon Plus using the Electronic Service Quality (E-ServQual) framework, consisting of e-tangibility, reliability, responsiveness, assurance, and empathy. The study employs a descriptive qualitative approach through in-depth interviews, non-participant observation, and documentary analysis of updated 2026 information from official PLN Icon Plus publications, Google Play, Apple App Store, and ICONNET service pages. The findings show that MyICON+ has progressed from a supporting application into a multi-channel service portal available through mobile and web access, with official functions covering complaint reporting, service-status monitoring, product management, billing history, and service information. Recent platform indicators such as more than one million downloads on Google Play, regular application updates, and a 4.1/5 rating from around 6.7 thousand ratings on the App Store indicate broader adoption and active maintenance. Nevertheless, the quality of digital transformation remains partial. Assurance is relatively strong due to institutional credibility, data-encryption claims, and information-security-related certifications, while reliability and responsiveness remain critical because users still report instability, delayed complaint handling, and inconsistent service-status accuracy. The study identifies a reinforced digital-facade phenomenon, in which visible digital access has improved faster than back-end process reliability and human-centered service recovery. The study recommends strengthening back-end infrastructure, harmonizing privacy communication, restructuring SLA monitoring, and developing a role-based digital empathy ecosystem.
CULTURE-BASED UMKM EMPOWERMENT THROUGH COLLABORATIVE GOVERNANCE: A CASE STUDY OF WIT-WITAN MARKET, ALASMALANG VILLAGE, BANYUWANGI Zahra Nurkhawarin; Ika Devy Pramudiana; Sapto Pramono; Sri Kamariyah
International Journal of Multidisciplinary Reseach Vol. 2 No. 3 (2026): June
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This study aims to analyze the empowerment of culture-based MSMEs in Wit-Witan Market, Alasmalang Village, Banyuwangi Regency, from a state administration perspective. Wit-Witan Market is a local economic development model that integrates the preservation of the Osing Tribe's cultural identity with productive economic activities. Using a descriptive qualitative approach, this study examines how cultural capital in the form of traditional culinary, traditional clothing, and the concept of an environmentally friendly market is converted into economic capital with high bargaining power. The results show that empowerment in Wit-Witan Market applies a bottom-up scheme that places the community as the main actor, while the village government acts as a facilitator through collaborative governance involving Pokdarwis, BUMDes, and local residents. This integration has succeeded in creating a new economic space that improves community welfare without eliminating the authenticity of local traditions. However, this study also identified several crucial challenges, namely fluctuations in traders' income influenced by weather factors and seasonal visits, as well as the inconsistency of managerial capacity building and digital financial literacy programs from related agencies. Theoretically, the success of the Wit-Witan Market reflects the effectiveness of the implementation of Community-Based Tourism (CBT) and collaborative governance in creating sustainable economic independence. Although it has become a good practice in local wisdom-based economic development, it is necessary to strengthen the commitment to collaboration, continuously scheduled mentoring, and periodic evaluation to ensure the sustainability of the economic and social impacts for the local community in the future.
CHALLENGES IN IMPLEMENTING STUNTING PREVALENCE REDUCTION POLICIES: INTEGRATING UPSTREAM AND DOWNSTREAM APPROACHES Zainul Fahrudin; Sri Roekminiati; Sri Kamariyah
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agust
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

Stunting remains a chronic nutritional problem that remains unresolved despite declining national prevalence, as aggregate reductions do not guarantee integrated interventions at the family level. The main problem of this study is the implementation gap between policy design and field outcomes, particularly the weak integration of upstream approaches in the form of sensitive interventions and downstream approaches in the form of specific interventions. The study aims to analyze the challenges of implementing policies to reduce stunting prevalence and the factors inhibiting upstream-downstream convergence in Malang Regency, East Java. The study used a qualitative approach with a case study type. The study population was stakeholders involved in policy implementation, while the sample was determined purposively with twelve informants including actors at the district level, community health centers, villages, field implementers, and target families. Data were collected through in-depth interviews, observation, and documentation, then analyzed using an interactive model of data reduction, data presentation, and conclusion drawing guided by Edwards III and Grindle's implementation theory. The validity was tested through triangulation. The results showed that the main challenge was not the absence of a program, but rather weak data harmonization, limited resources, fragmented bureaucratic structures, and disconnected referrals between downstream services and upstream interventions in target households. It was concluded that stunting reduction requires an integrated case resolution mechanism through a shared target list, a cross-sector follow-up matrix, and local case managers so that each household receives a complete service package.
EVALUATION OF VILLAGE-OWNED ENTERPRISE DEVELOPMENT POLICY FROM THE PERSPECTIVE OF REINVENTING GOVERNANCE IN THE DIGITAL ERA Michael Agung Pranoto; Sri Roekminiati; Sri Kamariyah
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agust
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The growth in the number of Village-Owned Enterprises (BUMDes) in Indonesia has not been accompanied by comparable governance quality; recent data shows that only 75.8 percent of the tens of thousands of BUMDes are actually actively operating. BUMDes development policies have also been more oriented towards adding business units and technical digitization, rather than towards comprehensive governance arrangements. This study aims to evaluate BUMDes development policies through the perspective of reinventing governance integrated with digital era governance, in order to identify gaps between policy design and practice in the field. The study used a qualitative approach with a case study method in BUMDes Karya Mandiri, Ngoran Village, Blitar Regency. The study population included all BUMDes stakeholders, with a sample of five key informants selected purposively from the village government, BUMDes administrators, digital service managers, and community service users. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, which includes data reduction, data presentation, and conclusion drawing, accompanied by triangulation of sources and techniques. The results show partial policy implementation: the village government has acted as a catalyst and is results-oriented, but has not demonstrated strong evidence of empowerment and citizen ownership. In terms of digitalization, BUMDes services have only touched on administrative digitization, while reintegration of services and holistic citizen-centeredness have not been achieved, potentially creating a new digital literacy gap. The study concluded that BUMDes policy reform needs to be directed not only at increasing business units but also at strengthening citizen participation and equitable digital access.
LAST-MILE DELIVERY INNOVATION IN PUBLIC SERVICE: EVALUATION OF THE PAK LEMAN DELIVERY SERVICE AT SAMSAT MANYAR, SURABAYA Mat Holil; Sri Roekminiati; Sri Kamariyah
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agust
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The limited time available to urban communities in accessing motor vehicle tax services has prompted UPTD SAMSAT Manyar, Surabaya, to develop a Last-mile delivery innovation called PAK LEMAN (Pelayanan Antar Ke Layanan Mandiri / Home-Delivery Tax Service). This study aims to evaluate the implementation of this service, encompassing its operational coordination mechanisms, service quality, and the factors influencing community adoption of the innovation. A descriptive qualitative approach was employed, with data collected through in-depth interviews, field observation, and document analysis, subsequently analyzed using the interactive model of Miles and Huberman (1994). The findings reveal that the PAK LEMAN service grew by 246.7 percent over two years of operation (2023–2024), with a total of 2,580 vehicles served, supported by an effective multi-layered coordination system and community trust-based organic diffusion. A SERVQUAL evaluation indicates that the assurance dimension constitutes the primary strength of the service, while the responsiveness and tangibles dimensions still require improvement. Based on Rogers’ (2003) innovation diffusion attributes, PAK LEMAN demonstrates high relative advantage, compatibility, trialability, and observability, although the minimum requirement of five vehicles per visit remains a barrier for individual taxpayers. This study recommends reviewing the vehicle threshold requirement, expanding service coverage areas, and encouraging replication of the PAK LEMAN model at other SAMSAT units as an effort to enhance Last-mile delivery-based public service accessibility in Indonesia.
Inovasi Layanan Jemput Bola (Eazy Passport) Oleh Kantor Imigrasi Surabaya: Strategi Peningkatan Aksesibilitas Layanan Keimigrasian Ahmad Fitroni; Sri Kamariyah; Ika Devy Pramudiana; Dandy Patrija Wirawan
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 5 No. 2 (2025): Juni : Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora
Publisher : AMIK Veteran Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v5i2.6269

Abstract

Access to fast, easy, and humane immigration services is a major challenge amidst the dynamics of urban community needs. The Surabaya Immigration Office responded to this condition through an innovative outreach service known as Eazy Passport. This innovation is designed to reach service users who have limited time and mobility. This study aims to evaluate the effectiveness of the Eazy Passport innovation in improving the accessibility of immigration services, using Parasuraman's service quality theory approach as an analytical framework. This type of research is descriptive qualitative. Data collection was conducted through in-depth interviews, field observations, and documentation of immigration officers and Eazy Passport service users. The main research instrument was the researcher himself who played an active role in the data extraction process. Data analysis used data reduction techniques, data presentation, and drawing conclusions according to the Miles and Huberman model. The results of the study showed that the five dimensions of Parasuraman's theory—tangibles, reliability, responsiveness, assurance, and empathy—have been optimally implemented in the Eazy Passport service. This service has been proven to shorten service time, increase public satisfaction, and expand the reach of services without adding excessive administrative burdens. The conclusion of this study states that the innovation of the jemput bola service has succeeded in becoming an effective strategy in improving the accessibility and quality of immigration services in Surabaya. Further research is suggested to use a quantitative approach or mixed methods to compare the effectiveness of conventional and jemput bola services in the context of different regions or institutions.
Co-Authors Adrianus Gusti Bria Agustiawan Djoko Baruno Agustino Yamlean Ahmad Fitroni Alifatul Reniwati Zumroh Amirul Mustofa Anita Asnawi Apri Widyastik Baharuddin Kasim Buadah Dandi Patrija Wirawan Dandy Patrija Wirawan Edizon Mirino Enny Haryati Fadhlan Ginting S Fedianty Augustinah Geofanny Edo Pratama Hafids Sutatak Ika Devy Pramudiana Kristyan Dwijosusilo Mat Holil Michael Agung Pranoto Mochammad Arfani Nihayatus Sholicah Nihayatus Sholichah Priyanto Priyanto Priyanto Puspa Ayu Widhi Pangestu Raditya Adi Kartika Sapto Pramono Sarwani Sarwani Servinus Manek Bria Sri Roekminiati Ulul Albab Victor MTL Tobing Wellem Hirung Whimar Admojo Widyawati Widyawati Widyawati Zahra Nurkhawarin Zainal Fatah Zainul Fahrudin