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All Journal Teknika Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Informatika Universitas Pamulang DoubleClick : Journal of Computer and Information Technology Jurnal Teknologi Sistem Informasi dan Aplikasi JURIKOM (Jurnal Riset Komputer) JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Teknologi Simtek : Jurnal Sistem Informasi dan Teknik Komputer METIK JURNAL Jurnal Kridatama Sains dan Teknologi Journal of Information Systems and Informatics Jurnal Ilmiah Sains dan Teknologi (SAINTEK) JATI (Jurnal Mahasiswa Teknik Informatika) JTIK (Jurnal Teknik Informatika Kaputama) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Community Development Journal: Jurnal Pengabdian Masyarakat TIN: TERAPAN INFORMATIKA NUSANTARA Journal of Computer Networks, Architecture and High Performance Computing Idealis : Indonesia Journal Information System Jurnal Teknologi Informasi dan Komunikasi Fitrah: Journal of Islamic Education Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Bulletin of Computer Science Research JUTECH : Journal Education and Technology Jurnal Algoritma Sistem Pendukung Keputusan dengan Aplikasi Jurnal Manajemen Informatika dan Bisnis Digital Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu The Indonesian Journal of Computer Science
Triase Triase, Triase
Universitas Islam Negeri Sumatera Utara Medan
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Journal : Jurnal Multidisiplin Sahombu

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Customer Billing Information System and Whatsapp Notification With Web-Based FCFS Method Risandi Alfariz; Muhammad Revandi Ananda; Triase, Triase
Jurnal Multidisiplin Sahombu Vol. 6 No. 01 (2026): Jurnal Multidisiplin Sahombu, January 2026
Publisher : Sean Institute

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Abstract

Digital transformation in the public service sector is now crucial to support work efficiency and effectiveness. At the Tirtanadi Water Company (PDAM) in North Sumatra, customer scheduling and billing activities are already carried out using an application, but still face several obstacles, such as the rarity of ordinary people to open the application to view their bills, resulting in many people experiencing delays in paying their bills, resulting in continued arrears and resulting in interest accruals. To address these challenges, a web-based information system was developed that implements the First Come First Serve (FCFS) scheduling algorithm. This algorithm functions to manage queues and schedules based on the order of incoming requests, resulting in a more structured and fair process. The implementation of this system is expected to increase efficiency in the billing process and support more responsive and accurate customer service within the PDAM.
Co-Authors Abdillah, Muhammad Dimas Adira, Muhammad Faris Agil, Mashuril ahmad, Ahmad Rizky Ananda Purba Aidil, Elqi Rahmat Alda, Muhammad Anggini, Nurasiah Aninda Muliani Annisa, Tasya Ardhana, Muhammad Reza Asruri, Selfi Ayu, Kartika Dara Ayyuna, Ifrah Badri, Mohammad Deliani, Safni Dewi, Siska Efita, Sinta Dara Eka Pratiwi Fadilah, Ulfa Fadilla, Sonya Rezky Fahriza Hasibuan, Alya putri Farhan Farhan Febiana, Indira Fikri, Muhammad Aulia Gunawan, Jaka Harahap, Muhammad Fadli Harahap, Raja Halomoan Sahilun Harahap, Sukma Ananda Hasibuan, Putri Indah Julia Hazwani, Nazla Helmi, Elsy Shafira Hutabarat, Dio Wahyu Habibi Ikhsan, Ramadhani Al Ilka Zufria Indra Putra Mahayudi Kerina, Akidah Nur Khairunnisyah, Siti Lubis, Farhan Rusdy Asyhary M. Iqbal Matanari, Hanif Kurniawan Mefalano, Arian Muhamad Alda Muhammad Dedi Irawan Muhammad Revandi Ananda Muhammad Siddik Hasibuan Muliani Harahap, Aninda Nasution, Erwin Pasaribu, Afifah Balqis Pratiwi, Agita Priyamita, Adinda Putri Khairunnisa Nabilah Putri Permana, Nabilah Putri, Lisa Amelia Rahmah, Nadila Alya Raissa Amanda Putri Raisyah, Shafira Isra Rakhmat Kurniawan R Rao, Sarah Rasyad, Ismi Hamidah Rendy Andika, Rendy Risandi Alfariz Risqullah, Fahira Khalisyah Roza, Yuda Fakhri Sahfitri, Fachira Nur Samsudin Samsudin Samsudin, Samsudin Sembiring, Muhammad Andyansyah Septiana Dewi Andriana, Septiana Dewi Sibarani, Fathiya Hasyifah Simatupang, Salmi Saputra Sinaga, Imam Adlin Syahputra, Iqbal Maulana Syarifudin, Zaini Syuhada, Muhammad Randa Tanjung, Khairunnisa Teguh Kurniawan Tri Yuliana Ulan, Tri Ulandari Wangi, Putri Sekar Yulia, Anisa Zikri Ezza Alhira Zulkifli Zulkifli