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All Journal Equilibrium: Jurnal Pendidikan Chi`e: Jurnal Pendidikan Bahasa Jepang Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat JURISMA: Jurnal Riset Bisnis & Manajemen Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Kajian Pariwisata Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa Business Management Indonesian Management and Accounting Research International Journal of Economics, Management and Accounting Jihapenmas Cakrawala : Management Science Journal TELPAR
Willma Fauzzia
AKPAR BSI Bandung
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Journal : Business Management

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The Influence of Education, Training and Work Experience on Employee Competence at Mall X in Bandung City Fauzzia, Willma; Komara, Endang; Syarifuddin, Didin
Business Management Vol 5, No 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10176

Abstract

This study aims to analyze the influence of education, training, and work experience on employee competence at Mall X in Bandung City. The research employs a quantitative method with a descriptive and verificative approach. The population consists of 110 active employees at Mall X, utilizing a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with SPSS version 19. The results indicate that: (1) education has a negative and significant effect on employee competence (t-value = 9.517, p < 0.05); (2) training has a positive and significant effect on employee competence (t-value = 23.218, p < 0.05); (3) work experience has a positive and significant effect on employee competence (t-value = 7.153, p < 0.05); and (4) simultaneously, education, training, and work experience significantly influence employee competence (F-value = 384.034, p < 0.05) with a coefficient of determination (R²) of 91.6%. These findings suggest that while formal education may not directly enhance competence in hard service operations, structured training programs and accumulated work experience significantly contribute to employee competence development in the retail industry.
Co-Authors Agus Rahayu Anissa, Regina Nurfitriyani Chairil M Noor Chairil M Noor, Chairil M Desmafianti, Gita Diana Nadia Shaleha Dini Rahmawati Dwi Budi Santoso Eeng Ahman, Eeng Endang Komara Erina Andreawati Erlangga Brahmanto Fanny Agustina Hidayat Finna Sofiani Heny Hendrayati Ikaputera Waspada, Ikaputera Jemi Angga Ruhiat Kartika Dewi Kopong, Fransiska Sabu Kristian Ismail Lestari, Yuniati MAXSI ARY Maya Sari Najip Hendra S Parino Nitta Amelia Malik P. Agung, Ign. Wiseto Panggita Tria Oktaviani Parino, Najip Hendra S Pradana, Randy Purwadhi Purwadhi Raden Mohamad Herdian Bhakti Resma Rahmayani Ria Delia Rian Andriani Rian Andriani Rian Andriani, Rian Rina Dwi Handayani Rina Dwi Handayani Saparingga Dasti Putri Setiyariski, Ramdani Setyariski, Ramdani Siti Halimah Syarifuddin , Didin Tsya Erika Veranita, Mira Wibisono, Angki Wida Rubianti Wulandari Wulandari Yandi Muhammad Ramdhan Yuliana Pinaringsih Kristiutami