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Pengaruh Store Atmosphere, Service Quality dan Price Perception terhadap Customer Satisfaction pada Kedai Hutan Cempaka Dayurejo Pasuruan Hermawan, Andri; Prastiwi, Estik Hari
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4854

Abstract

Penelitian ini dilakukan pada Kedai Hutan Cempaka Dayurejo Pasuruan dengan tujuan untuk menganalisis pengaruh Store Atmosphere, Service Quality dan Price Perception terhadap Customer Satisfaction, baik secara simultan maupun parsial. Latar belakang penelitian ini didasari oleh persaingan yang semakin ketat pada industri kuliner di Indonesia yang mengalami pertumbuhan pesat pasca-pandemi Covid-19, sehingga para pelaku usaha dituntut untuk menyusun strategi diferensiasi yang terintegrasi melalui ketiga faktor tersebut untuk meningkatkan customer satisfaction dengan mengoptimalkan konsep tradisional jawa dan suasana sekitar yang sejuk alami sebagai keunggulan kompetitif, sehingga Kedai Hutan Cempaka dipersepsikan sebagai destinasi yang ideal untuk menikmati hidangan makanan sekaligus bersantai bersama teman, pasangan dan keluarga. Penelitian menggunakan metode kuantitatif dengan teknik pengumpulan data melalui kuesioner Google-form kepada 100 responden yang merupakan pelanggan Kedai Hutan Cempaka. Instrumen penelitian dirancang untuk mengukur persepsi responden terhadap variabel store atmosphere, service quality dan price perception. Data yang diperoleh dianalisis menggunakan software SPSS melalui beberapa tahapan, yaitu uji validitas, reliabilitas, serta uji asumsi klasik untuk memastikan kelayakan model. Analisis regresi linear berganda, uji F, dan uji t digunakan untuk menguji hubungan dan pengaruh antar variabel. Hasil penelitian menunjukkan bahwa seluruh item kuesioner valid dan reliabel serta data memenuhi asumsi klasik. Berdasarkan hasil uji statistik, ketiga variabel memiliki pengaruh signifikan terhadap customer satisfaction dengan nilai signifikansi di bawah 0,05. Kesimpulannya, store atmosphere yang unik, service quality yang baik, dan price perception yang sesuai ekspektasi pelanggan Kedai Hutan Cempaka Dayurejo Pasuruan.
Health Education and Utilization of Turmeric Rhizomes for the Prevention of Diabetes Mellitus Widyani, Retno; Agustin, Gysella Aedeliya; Hermawan, Andri
Jurnal Medisci Vol 2 No 5 (2025): Vol 2 No 5 April 2025
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/medisci.v2i5.999

Abstract

Background. Diabetes Mellitus is a chronic disease whose number of sufferers is increasing every year and causes various serious health problems. Preventing this disease can be achieved by improving health literacy and using medicinal plants from the family (TOGA). One plant with potential is turmeric (Curcuma longa L.), which contains curcumin, a natural antidiabetic agent. Purpose. Providing understanding to the public about the prevention of Diabetes Mellitus, as well as training skills in processing turmeric rhizomes as a complementary therapy. Method. The methods used include initial surveys, health education, the practice of making herbal turmeric drinks, and evaluation using pre- and post-tests. Result. The results of the activity showed an increase in public knowledge of risk factors for Diabetes Mellitus, understanding the benefits of turmeric, and the ability to make simple herbal remedies. Conclusion. With this activity, the community is expected to adopt a healthy lifestyle grounded in local wisdom through the sustainable use of TOGA.
Enterprise Architecture Design of Tourism Supply Chain Management Platform Application at the Level of Business Process Flow and Information Jaya, Suhana Minah; Hermawan, Andri
Jurnal Toursci Vol 3 No 4 (2026): Vol 3 No 4 February 2026
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/toursci.v3i4.1075

Abstract

Background. The tourism sector in Indonesia plays a strategic role in national economic growth; however, its performance is constrained by fragmented supply chains, lack of integration among stakeholders, and the absence of a unified digital platform. Aims. This study aims to design an Enterprise Architecture (EA) for a Tourism Supply Chain Management (TSCM) digital platform that integrates tourism actors from upstream to downstream. Methods. The research adopts a qualitative design approach, utilizing Focus Group Discussions (FGD) involving 110 participants representing tourism associations, service providers, local governments, and tourists. Result. The findings reveal critical issues related to distribution inefficiencies, price instability, service quality inconsistency, and supply uncertainty. Based on stakeholder needs analysis, the study develops an enterprise architecture blueprint comprising a Business Model Canvas, application service process flow, service network design, organizational structure, and graphical user interface (GUI). Conclusion. The proposed architecture provides a comprehensive framework for coordinating information, distribution processes, and payment systems within the tourism supply chain. Implementation. This research contributes a structured EA-based solution that supports efficiency, price stability, and service quality enhancement in Indonesia’s tourism industry.
Rubber Ball Theory: An Elastic Model of Production Line Balancing and Its Impact on Supply Chain Performance Kartini, Nuri; Hermawan, Andri; Idris, Mohd Razif
Jurnal Improsci Vol 3 No 4 (2026): Vol 3 No 4 February 2026
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/improsci.v3i4.1054

Abstract

Background. Production line balancing is a key element in improving the capacity and stability of manufacturing systems, yet conventional practices often ignore the elastic relationship between production intervals, capacity, and resource structure. This research develops and formalizes Rubber Ball Theory, a theoretical approach that views production systems as elastic entities, where changes in one operational variable trigger compensatory responses in other variables. Aims. The objective of this research is to develop a mathematical model for interval-based production line balancing and analyze its impact on overall supply chain performance. Methods. The research methodology includes developing an interval-based line-balancing optimization model, integrating concepts of bottlenecks and elastic capacity planning, and conducting empirical testing through a manufacturing industry case study. The developed model minimizes the system interval as the primary control variable, accounting for capacity constraints, precedence relationships, and parallel machine configurations. Sensitivity analysis is performed to evaluate the system's response to changes in the target interval and the number of parallel resources. Result. The results show that emphasizing production intervals without adjusting structural capacity leads to system instability and bottleneck displacement, while an elastic approach based on Rubber Ball Theory can sustainably increase production capacity. Furthermore, this approach has been shown to improve the reliability, responsiveness, and efficiency of asset management in the supply chain and contribute to reducing the variability of production flows that trigger the bullwhip effect. Conclusion. The main contribution of this research is the provision of an integrated conceptual and mathematical framework linking production line balancing to supply chain performance through elastic management of production intervals. Implication. These findings provide theoretical and practical implications for designing more adaptive and sustainable production systems and capacity planning.
Improving Food Security and Sustainability in Koperasi Merah Putih: A Conceptual Model of Food Supply Chain Management Widyani, Retno; Kartini, Nuri; Hermawan, Andri; Idris, Mhod Razif
Jurnal Improsci Vol 3 No 4 (2026): Vol 3 No 4 February 2026
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/improsci.v3i4.1055

Abstract

Background. Food security and sustainability are key challenges in the modern food system, characterized by fragmented production, high food losses, and weak coordination among supply chain actors. Food Supply Chain Management (FSCM) is a strategic approach to integrating the flow of products, information, and logistics from upstream to downstream. Aims. This study aims to develop a conceptual model of FSCM based on Koperasi Merah Putih, the primary institutional actor in strengthening the food supply chain. Methods. The research method employed a systematic literature review of relevant scientific publications and policy documents. Result. The study results indicate that the Koperasi Merah Putih has the potential to act as a supply chain coordinator through production aggregation, logistics management, and information management. Information technology support, government policies, and logistics infrastructure strengthen the cooperative's ability to improve FSCM performance. Conclusion. Optimal FSCM performance subsequently contributes to increased food security and the sustainability of the food system. Implementation. The developed conceptual model is expected to serve as a basis for further empirical research and a reference for formulating cooperative-based food policies.