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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Majalah Ilmiah Bijak Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Engagement: Jurnal Pengabdian Kepada Masyarakat Atestasi : Jurnal Ilmiah Akuntansi
Asep Ali Thabah, Asep Ali
Institut Transportasi Dan Logistik Trisakti
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Transportation Other

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Community-Based Learning for Sustainable and Reverse Logistics: Building a Cross-Border Practice Community Nasution, Nursery Alfaridi S; Octaviani, Reni Dian; Sari, Mustika; Anashkina, Nataliia; Firdaus, Muhammad Iqbal; Thabah, Asep Ali
Engagement: Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 2 (2025): November 2025
Publisher : Asosiasi Dosen Pengembang Masyarajat (ADPEMAS) Forum Komunikasi Dosen Peneliti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/engagement.v9i2.2060

Abstract

The global logistics industry faces increasing challenges related to environmental sustainability and resource management. Sustainable logistics and reverse logistics are essential concepts that help reduce environmental impact, enhance operational efficiency, and support the circular economy. However, awareness and understanding of these concepts among emerging logistics practitioners and community members remain limited. This study presents the outcomes of an online community engagement program aimed at establishing a logistics learning community focused on sustainable and reverse logistics. The program involved collaborative activities between facilitators from Ural State University of Railway Transport, Russia, and participants representing the logistics practice community. Learning outcomes were measured through pre- and post-tests, showing a significant improvement in the average score from 41.1 to 87.4, demonstrating the program’s success in building practical knowledge and application of sustainable logistics. To enhance the real-world application of knowledge, the program integrated small-group discussions where participants collaboratively worked on local case studies to apply the principles learned. This initiative offers valuable insights for designing future cross-border educational outreach and international academic collaboration using digital platforms.
Pengaruh Kualitas Layanan dan Persepsi Harga terhadap Kepuasan dan Loyalitas Mitra Kargo dengan Moderasi Intensitas Pesaing pada Kargo Udara Domestik Maskapai Citilink di Indonesia Husnul Mulia; Lira Agusinta; H. Edi Abdurachman; Sandriana Marina; Asep Ali Thabah
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8050

Abstract

Industri kargo udara domestik di Indonesia mengalami pertumbuhan signifikan seiring meningkatnya kebutuhan distribusi barang yang cepat dan andal. Maskapai berbiaya rendah seperti Citilink Indonesia tidak hanya mengandalkan layanan penumpang, tetapi juga mengembangkan bisnis kargo sebagai sumber pendapatan strategis. Dalam kondisi persaingan industri yang semakin ketat, peningkatan kualitas layanan dan penetapan harga yang kompetitif menjadi faktor penting dalam membentuk kepuasan serta loyalitas mitra kargo. Namun, kepuasan tidak selalu berujung pada loyalitas, terutama ketika intensitas persaingan maskapai meningkat. Oleh karena itu, penelitian ini bertujuan menganalisis pengaruh kualitas layanan dan persepsi harga terhadap kepuasan dan loyalitas mitra kargo, serta menguji peran intensitas persaingan maskapai sebagai variabel moderasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data diperoleh melalui penyebaran kuesioner kepada 140 mitra agen kargo Citilink di berbagai wilayah Indonesia. Hasil analisis menunjukkan bahwa kualitas layanan dan persepsi harga berpengaruh positif dan signifikan terhadap kepuasan mitra kargo. Kepuasan mitra kargo juga terbukti berpengaruh signifikan terhadap loyalitas. Selain itu, kualitas layanan dan persepsi harga berpengaruh langsung terhadap loyalitas mitra kargo. Variabel intensitas persaingan maskapai terbukti memoderasi hubungan antara kualitas layanan dan kepuasan, serta antara persepsi harga dan kepuasan mitra kargo. Hasil penelitian ini memberikan implikasi bahwa peningkatan kualitas layanan dan pengelolaan persepsi harga yang adil menjadi kunci dalam menjaga kepuasan dan loyalitas mitra kargo. Di sisi lain, tingginya intensitas persaingan menuntut Kargo Citilink untuk terus memperkuat strategi layanan dan hubungan kemitraan guna mempertahankan daya saing bisnis kargo domestik.
Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

Abstract

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.
Co-Authors Abdul Hafidh Saputra Alfina, Intan Anashkina, Nataliia Aswanti Setyawati Euis Saribanon, Euis H. Edi Abdurachman Hanifah Hanifah Husnul Mulia Irenita, Novembriani Krisnawati, Siti Lira Agusinta Muhammad Iqbal FIrdaus, Muhammad Mustika Sari, Mustika Nursery Alfaridi S Nasution Octaviani, Reni Dian Prastika, Erlinda Aulya Rahmanda Iman Putra Sakti, Reza Fauzi Jaya Sandriana Marina Sarinah Sihombing Setiawati, Aswanti Simon Gultom Siska Amonalisa Silalahi Sitanggang, Rohana Sitanggang, Rohana VERONICA VERONICA Wahyuni, Rr. Endang Yolla Ayutia Yulianti Keke