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All Journal Dinamika Governance : Jurnal Ilmu Administrasi Negara JURNAL PUBLISITAS Jurnal Ilmiah Ilmu Administrasi Journal of Social and Policy Issues TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora Publicness: Journal of Public Administration Studies Triwikrama: Jurnal Ilmu Sosial IPSSJ KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Aji Pangestu
Universitas Sriwijaya
Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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ANALISIS PENGELOLAAN DESTINASI WISATA DANAU RANAU DI KABUPATEN OGAN KOMERING ULU SELATAN Aji Pangestu; Lili Erina; Dwi Mirani
Triwikrama: Jurnal Ilmu Sosial Vol. 1 No. 5 (2023): Triwikrama: Jurnal Ilmu Sosial
Publisher : CV SWA ANUGERAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/tjis.v1i5.207

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan pengelolaan destinasi wisata Danau Ranau di Kabupaten Ogan Komering Ulu Selatan. Permasalahan yang ada dilatarbelakangi oleh kurangnya pemeliharaan lingkungan disekitar Danau Ranau, sulitnya aksesibilitas bagi wisatawan, dan minimnya promosi di era digitalisasi. Teori yang digunakan ialah teori pengelolaan menurut George R. Terry yang meliputi perencanaan, pengorganisasian, pelaksanaan dan pengawasan. Metode Penelitian yang digunakan ialah metode kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data yang digunakan meliputi observasi, wawancara dan dokumentasi. Hasil penelitian ini ditemukan bahwa pengelolaan destinasi wisata Danau Ranau dilihat dari aspek perencanaan sudah direncanakan, yakni: perencanaan pedoman/SOP, perencanaan program promosi wisata, perencanaan penyediaan sarana dan prasarana, serta perencanaan sosialisasi masyarakat sadar wisata dan sapta pesona wisata. Aspek pengorganisasian sudah terorganisir, namun masih terkendalanya petugas dalam pemeliharaan sarana dan prasarana. Aspek pelaksanaan sebagian besar telah direalisasikan, namun masih terdapat kekurangan berupa sulitnya aksesibilitas bagi wisatawan. Aspek pengawasan sebagian besar telah dilakukan, namun terdapat pengawasan yang belum dilaksanakan berupa himbauan dalam sosialisasi sapta pesona wisata. Berdasarkan hasil penelitian disimpulkan bahwa pengelolaan destinasi wisata Danau Ranau sebagian besar telah direalisasikan, namun masih terdapat beberapa sub aspek yang belum dilakukan. Upaya yang harus dilakukan oleh Dinas Pariwisata dan Kebudayaan Kabupaten OKU Selatan yaitu: agar meningkatkan perencanaan secara berkala, berkoordinasi dengan OPD terkait dalam memelihara lingkungan maupun perawatan fasilitas, melakukan sosialisasi dan penerapan aspek sapta pesona wisata, serta dapat melibatkan influencer untuk memperluas jangkauan promosi di era digitalisasi.
Stages of E-Ticketing Public Service Policy at the North Musi Rawas Police Department Austin, Trecy; Pangestu, Aji; Masruroh, Ina
Journal of Social and Policy Issues Volume 5, No 3 (2025) July - September
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v5i3.530

Abstract

This research aims to analyze the e-ticketing policy cycle implemented by the North Musi Rawas Resort Police. From planning, drafting, and approval to the implementation of electronic public services. Exploring the supporting and hindering factors in the implementation of electronic public service policies within the North Musi Rawas Police Department. Providing strategic recommendations for optimizing policies and implementation stages of electronic public services in the future. This research is motivated by various problems encountered in the implementation of e-ticketing. Using the policy cycle theory of Hupe and Hill and qualitative methods, data was collected thru interviews, observations, and documentation. The research results show that there are still people who have a poor understanding of the e-ticketing policy, namely the Suku Anak Dalam community. This presents a unique challenge for the North Musi Rawas Resort Police. The researchers also found that although e-ticketing improves traffic efficiency and compliance, there are technical constraints such as internet signal disruptions and manual administrative procedures that need to be addressed. And there are obstacles. This application makes it easier to identify violations and deters offenders, but technology and administrative integration must be improved to optimize its benefits.
Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat di Kantor Kecamatan Sukarami Kota Palembang Syafebri, Arrahman; Pangestu, Aji
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.588

Abstract

This research stems from the increasing demands of citizens for higher-quality public services at the sub-district level, with Sukarami Sub-district in Palembang City functioning as the primary provider of administrative and licensing services. This research underlines the significance of examining the impact of service quality dimensions, including tangibility, reliability, responsiveness, assurance, and empathy, on citizen satisfaction. The main objective is to analyze the extent to which each dimension contributes to overall satisfaction. The research adopted a quantitative approach through a survey design. A five-point Likert scale instrument was employed to gather information from 100 respondents who were chosen through the use of stratified random sampling. The results were analyzed descriptively and supported by instrument reliability testing. The results indicate that citizen satisfaction is categorized as moderate, with a mean score of 3.26. Among the service quality dimensions, responsiveness scored the lowest (2.86), whereas tangibility received a higher score (3.07), reflecting differences in citizens’ perceptions of service provision. The relatively low reliability coefficient suggests that further refinement of the measurement instrument is required. Theoretically, the study reinforces the public service quality model in the local governance context. Practically, it provides recommendations for improving responsiveness and reliability through staff capacity building, streamlined procedures, and the adoption of digital services to enhance sustainable citizen satisfaction.
AGAMA SEBAGAI ALAT POLITIK DI IBU KOTA: STUDI KASUS ANALISIS POLITIK IDENTITAS PADA PILKADA DKI JAKARTA DENGAN MENGGUNAKAN PENDEKATAN MODEL ADMINISTRASI PUBLIK BERBASIS DIALOG ANTAR UMAT Nur Shadrina A’dani; Achmad Rama Dandy; Ani Santia; Katriza Imania; Aji Pangestu S.A.P.
Integrative Perspectives of Social and Science Journal Vol. 2 No. 06 November (2025): Integrative Perspectives of Social and Science Journal
Publisher : PT Wahana Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan menganalisis penggunaan agama sebagai instrumen politik identitas dalam Pilkada DKI Jakarta 2017 serta menilai relevansi pendekatan dialog antar iman dalam mengurangi polarisasi sosial. Dengan metode kualitatif deskriptif melalui telaah sistematis terhadap 20 jurnal terkait politik identitas, mobilisasi agama, dan dinamika sosial pada Pilkada DKI, Data dikumpulkan melalui pencarian literatur akademik dari berbagai database dan dianalisis secara tematik untuk menemukan pola utama. Hasil penelitian menunjukkan bahwa politik identitas agama menjadi faktor paling dominan dalam memengaruhi perilaku pemilih, diperkuat oleh narasi media dan mobilisasi kelompok keagamaan. Temuan ini menegaskan bahwa politik identitas tidak hanya menentukan hasil pemilihan, tetapi juga memunculkan polarisasi yang berlangsung setelah Pilkada. Penelitian menyimpulkan bahwa pendekatan administrasi publik berbasis dialog antar umat, dan peningkatan literasi politik diperlukan untuk meredam dampak negatif politisasi agama dan menjaga kohesi sosial di wilayah ibu kota seperti Jakarta.
Pendampingan Kelompok Usaha Kemplang Panggang dalam Upaya Peningkatan Produktivitas Masyarakat Desa Tebing Utara Kabupaten Ogan Ilir Lili Erina; Rizka Azzahri; Aji Pangestu; Angga Christopel Immanuel Lumban Tobing; M. Alvido Mashanriza
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 4 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i4.8772

Abstract

Mentoring for a roasted kemplang (shrimp cake) business group in Tebing Utara Village focused on increasing production capacity, quality, and product consistency through simple yet effective appropriate technology. The program was implemented in five stages: outreach, training, technology implementation, mentoring and evaluation, and program sustainability. Interventions included the use of dough rolling machines, gas stoves, and freezers to maintain raw material freshness and expedite the production process. Results showed a 150% increase in production capacity, ±90% consistency of kemplang size, and increased partner ability to operate modern equipment independently. Evaluation of product quality through thickness, texture, and simple taste tests demonstrated significant improvements. This approach not only increased production capacity but also strengthened partner independence, encouraged local innovation, and potentially replicated in other traditional food MSMEs. This mentoring program has had a positive impact on local economic development, increased the competitiveness of roasted kemplang products, and provided relevant training for business owners. Furthermore, the use of appropriate technology has shown effective results in increasing productivity without compromising product quality.
Analisis SP4N-LAPOR Dalam Transformasi Pelayanan Publik BPS Kota Palembang Tahun 2025 Saputri, Efrilia Wanda; Indriani, Tarisa Amelia; Maharani, Nabilla Dwi; Imania, Katriza; Pangestu, Aji
JURNAL ILMIAH ILMU ADMINISTRASI Vol. 15 No. 2 (2025): Jurnal Ilmiah Ilmu Administrasi
Publisher : UNIVERSITAS ISLAM SYEKH YUSUF

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/jiia.v15i2.7953

Abstract

Analisis terhadap implementasi SP4N-LAPOR di BPS Kota Palembang tahun 2025 menunjukkan bahwa sistem pengaduan nasional berbasis digital ini memiliki peran penting dalam mendukung transformasi pelayanan publik. Penelitian ini menggunakan metode Systematic Literature Review (SLR) melalui telaah dokumen resmi, laporan pengelolaan SP4N-LAPOR, dan literatur terkait pengelolaan pengaduan masyarakat. Temuan menunjukkan bahwa pengelolaan laporan di BPS Kota Palembang telah berjalan sesuai prosedur, tercermin dari penyelesaian 100 persen laporan pada periode Januari–Mei 2025 disertai mekanisme verifikasi dan tindak lanjut yang jelas. Sistem ini berkontribusi pada peningkatan akuntabilitas dan keterbukaan informasi serta mendorong pelibatan masyarakat dalam pengawasan pelayanan publik. Namun, implementasinya masih menghadapi kendala seperti rendahnya literasi digital, minimnya pemanfaatan aplikasi oleh masyarakat, keterbatasan infrastruktur, dan perlunya peningkatan kapasitas SDM pengelola. Secara keseluruhan, SP4N-LAPOR berperan penting dalam mendorong pelayanan publik yang lebih responsif dan modern, meskipun diperlukan penguatan sosialisasi dan dukungan teknologi agar pemanfaatannya dapat lebih optimal.
Menua Mulia dan Penuh Makna: Pendekatan Psikologi Islam dalam Merawat Kesehatan Mental Lansia Fitri, Rahma; Pangestu, Aji; Khusnul Fatimah, Annisa Indah Nur
TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora Vol 7, No 1 (2026)
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/trilogi.v7i1.14548

Abstract

The increasing number of older adults in Indonesia poses significant challenges to mental health, particularly regarding depression, loneliness, and diminished sense of meaning in later life. In a predominantly religious society, integrating developmental psychology with spiritual values is essential to support the psychological well-being of older adults. This study aimed to examine the effectiveness of a mental health psychoeducation program integrating developmental psychology and Islamic values in improving participants’ understanding of meaningful aging. A quantitative pre-experimental design with a one-group pretest–posttest approach was employed involving 37 older adult participants. Data were collected using knowledge questionnaires administered before and after the intervention and were analyzed using the Wilcoxon Signed Rank Test due to non-normal data distribution. The findings revealed a statistically significant difference between pre-test and post-test scores (p < 0.05), with a mean increase of 17.03 points and a very large effect size (r=0.88). These results indicate that psychoeducation integrating clinical-developmental psychology and Islamic spirituality is effective in enhancing mental health literacy among older adults and has the potential to support ego integrity and psychological well-being. This model offers practical implications for developing holistic and culturally contextualized community-based mental health programs for older populations.
Tata Kelola Pelayanan Pengelolaan Sampah di Kota Bandar Lampung Pamungkas, Pandu; Pangestu, Aji
PUBLICNESS: Journal of Public Administration Studies Vol. 5 No. 1 (2026): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v5i1.360

Abstract

This study aims to analyse the role of the Bandar Lampung City Environment Agency (DLH) in the implementation of waste management services and to identify the challenges and innovations developed in supporting sustainable waste management. This study uses a descriptive qualitative approach with a literature review method, through a review of policy documents, local regulations, DLH performance reports, and secondary data related to waste management. The results of the study show that although operational waste management achievements have improved, the annual growth in waste volume has not been fully offset by infrastructure capacity, funding, and the effectiveness of the management system. Low community participation in waste sorting at source and dependence on conventional management patterns remain major obstacles.DLH has developed various innovative efforts, such as the Postalinga programme, strengthening waste banks, increasing human resource capacity, and cross-sector collaboration with the government, the private sector, and the community. These innovations have made a positive contribution to waste reduction efforts, particularly organic waste, but still require expansion in scope and consistency in implementation. With strengthened governance, sustainable financing, and increased public awareness, Bandar Lampung City has great potential to realise an efficient, environmentally friendly, and sustainable waste management service system.
Determinasi Loyalitas Pengunjung melalui Kualitas Pelayanan dan Kepuasan pada Mal Pelayanan Publik Kota Palembang Pangestu, Aji; Pamungkas, Pandu
Dinamika Governance : Jurnal Ilmu Administrasi Negara Vol 16, No 1 (2026): Dinamika Governance - APRIL
Publisher : Universitas of Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v16i1.5716

Abstract

Penelitian ini menganalisis faktor-faktor yang menentukan loyalitas pengunjung melalui kualitas pelayanan dan kepuasan di Mal Pelayanan Publik Kota Palembang. Pendekatan kuantitatif dengan desain survei analitik dilakukan terhadap 98 responden yang dipilih menggunakan accidental sampling. Data primer dikumpulkan melalui kuesioner terstruktur berskala Likert lima poin, dan tanggapan dianalisis secara deskriptif maupun inferensial menggunakan regresi linier berganda dengan Stata versi 17. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan kepuasan memiliki hubungan positif dengan loyalitas pengunjung, dengan kepuasan memberikan kontribusi yang relatif lebih besar. Variabel sosiodemografis, termasuk jenis kelamin, pekerjaan, dan tingkat pendidikan, tidak signifikan secara statistik. Temuan ini menunjukkan bahwa loyalitas dalam layanan publik terpadu terutama ditentukan oleh pengalaman pelayanan yang dirasakan pengguna, bukan oleh karakteristik personal. Studi ini memberikan bukti empiris bagi penelitian administrasi publik mengenai faktor penentu loyalitas dan menawarkan wawasan praktis untuk peningkatan kualitas layanan yang berorientasi pada kebutuhan masyarakat.
Co-Authors Achmad Rama Dandy Angga Christopel Immanuel Lumban Tobing Ani Santia Arrahman Syafebri Austin, Trecy Dwi Mirani Fitri, Rahma Indriani, Tarisa Amelia Isnani Rosyanti Katriza Imania Khusnul Fatimah, Annisa Indah Nur Lili Erina M. Alvido Mashanriza Maharani, Nabilla Dwi Masruroh, Ina Nur Shadrina A’dani Pamungkas, Pandu Pamungkas, Pandu Rizka Azzahri Saputri, Efrilia Wanda