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All Journal Jurnal Geografi : Media Informasi Pengembangan dan Profesi Kegeografian Efektor Jurnal Panjar: Pengabdian Bidang Pembelajaran Tarbiyah bil Qalam : Jurnal Pendidikan Agama dan Sains Morfologi : Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya Journal of Edugeography International Journal of Educational Research Blaze: Jurnal Bahasa dan Sastra dalam Pendidikan Linguistik dan Pengembangan Sosiolium: Jurnal Pembelajaran IPS Peduli: Indonesian Journal of Community Empowerment
Ferani Mulianingsih
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Arts Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Menggali Potensi Berpikir Kritis Siswa melalui Penerapan Problem Based Learning pada Pembelajaran IPS Kelas VII SMP Negeri 13 Semarang Diva Inti Nurani; Ferani Mulianingsih
Tarbiyah bil Qalam : Jurnal Pendidikan Agama dan Sains Vol. 9 No. 2 (2025): Vol IX Edisi II 2025
Publisher : Sekolah Tinggi Ilmu Tarbiyah Al-Bukhary Labuhanbatu

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Abstract

Penggunaan model pembelajaran yang tepat akan berdampak pada keberhasilansuatu proses pembelajaran. Penerapan model Problem Based Learning padapembelajaran IPS akan berdampak pada keterampilan berpikir krtitis peserta didik.Karena ilmu IPS merupakan ilmu sosial yang berkaitan dengan kehidupan sehari-harimaka peserta didik dapat mengkaji secara kritis. Penelitian ini bertujuan untukmengetahui dampak dari penggunaan model pembelajaran Problem Based Learningdapat mendorong berpikir kritis peserta didik khususnya pada pembelajaran IPS kelas VIISMP Negeri 13 Semarang. Penelitian ini menggunakan pendekatan kualitatif dengandesain deskriptif yang bertujuan menggambarkan secara mendalam fenomena yangdialami subjek penelitian. Hasil penelitain menunjukan bahwa penerapan modelpembelajaran Problem Based Learning dapat mendorong keterampilan berpikir kritispeserta didik pada pembelajaran IPS. Oleh karena itu, model pembelajaran ini efektifdigunakan untuk mengembangkan kemapuan berpikir kritis peserta didik dalampembelajaran IPS.
Empowering Young Entrepreneurs through Business Communication Training and Complaint Handling Restu Ayu Mumpuni; Hany Nurpratiwi; Ferani Mulianingsih; Ayu Wulansari Pramita; Wiranisa Bellatrix Sinaga
Peduli: Indonesian Journal of Community Empowerment Vol. 2 No. 1 (2026): March 2026
Publisher : Universitas Negeri Semarang

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This community engagement program aims to improve business communication competence and complaint handling skills among young entrepreneurs who are members of the Young Entrepreneur Success (YES) community in Semarang. The main problem faced by the participants is the limited ability to communicate effectively when responding to customer complaints, particularly in digital transactions, which may reduce customer satisfaction and loyalty. The program was implemented through participatory training methods consisting of interactive lectures, group discussions, case simulations, and role-play activities on customer complaint management, as well as mentoring in developing standard operating procedures (SOPs) for customer service. A total of 45 young MSME entrepreneurs from various business sectors participated in this activity. The results indicate an improvement in participants’ understanding of empathetic communication, strategies for responding to customer complaints, and their ability to develop and implement SOPs for complaint handling in their business operations. This initiative contributes to the achievement of the Sustainable Development Goals (SDGs), particularly Goal 8 on Decent Work and Economic Growth, by strengthening entrepreneurial capacity and improving service professionalism among young MSME actors.
Co-Authors Aan Probo Wiranto Abdul Muntholib Akhmad Junaedi Alexa Ayu Qurrotul Aini Anang Widhi Nirwansyah Andhika Rizqy Heristama Andini Bella Pertiwi Apik Budi Santoso ARIF PURNOMO Asep Purwo Yudhi Utomo Asep Purwo Yudi Utomo Ayu Wulansari Pramita Dita Idmania Diva Inti Nurani Dyah Prabaningrum Fijri Astami Febrianti Hany Nurpratiwi Ida Milantika Inayatul_Aliyah Iqlima Atqiya’ul Aulia Iwan Hardi Saputro Limpad Nurrachmat Mochammad Imron Awalludin Nadjika Lintang Nasyra Rezky Pradika Adi Wijayanto Putri Nur Rahma Restu Ayu Mumpuni Rizkamalia Ciptarini Mega Gustami Rizki Ayudika Yulistiani Salsabila Zain Syafa Silvia Eka Hariyanti Suharyati Suharyati Tri Astuti Tukidi Tukidi Wiranisa Bellatrix Sinaga Zuhrian Ivan Arvianto