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Journal : Proceeding ISETH (International Summit on Science, Technology, and Humanity)

Factors Affecting Gen Z Brand Loyalty Toward E-Commerce Application Pravyana, Kanishka; Soepatini, S
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2023: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.4115

Abstract

Introduction/Main Objectives: The purpose of this paper is to determine the influence of brand awareness, perceived quality, perceived value, brand personality, organizational association, and brand uniqueness in E-commerce applications on consumer brand loyalty by examining the perception and loyalty of Gen Z in Indonesia towards the brands of E-commerce applications. Background Problems: This research is motivated by technological developments in E-commerce applications and the large number of E-commerce brands in Indonesia, which creates high competition. Novelty: This research focuses on the factors that influence Generation Z's loyalty to the many E-commerce application brands. Research Methods: In this research, the population is Gen Z, who use E-commerce applications for shopping. The data collection technique used a questionnaire that was distributed, and then 184 data were tested. The data analysis method uses multiple linear analyses. The data analysis method in this research was carried out using IBM SPSS Statistics version 26. Findings and Results: The research results show that for Gen Z in Indonesia, brand awareness, perceived value, organizational association, and brand uniqueness are influential factors in generating consumer loyalty towards E-commerce brands. Conclusion: The research results show that E-commerce service providers must use strategies to increase customer loyalty, such as building relationships with customers, guaranteeing that products sold on the platform are of good quality, and building brand uniqueness so they have an advantage over other E-commerce service providers.
The Impact of Green Marketing Mix on Green Customer Loyalty for Packaged Beverage Products Prabandaru, Rahardian Mohamad Akbar Ario Hanung; Soepatini, S
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5302

Abstract

The trend of adopting a green economy and sustainable industry is increasingly prominent in this era, driven by stricter regulatory demands and growing public awareness of environmental sustainability. Companies are now more focused on environmentally friendly innovations and resource efficiency to meet high regulatory standards and the expectations of consumers who are increasingly concerned about the environmental impact of their products and services. To address the demands of regulations and environmentally conscious consumers, companies must adapt to a green and sustainable economy by producing eco-friendly products. This adaptation needs to be implemented across various industrial sectors, one of which is the packaged food and beverage sector, a significant industry in Indonesia. This study aims to analyze the influence of the green marketing mix (4Ps) on green customer loyalty, mediated by consumer satisfaction with green products, focusing on PT Ultrajaya Tbk. The research primarily tests the proposed hypotheses. The sample for this research consisted of 155 respondents who were selected based on certain criteria. The testing is conducted by examining causal relationships between variables using a quantitative or numerical approach with primary data.The collected data was then processed using the PLS application.This method can be defined as a causal quantitative research methodology. Statistical testing includes two main tests, namely the outer and inner models. The outer model consists of classical assumption tests, Measurement Model, validity tests, and reliability tests. Meanwhile, inner model testing includes hypothesis testing, Model Feasibility Test, Effect Size F square, and R square tests. In conclusion, the implementation of the green marketing mix can create consumer satisfaction with green products, which ultimately leads to green customer loyalty. (1)The Influence of Green Product on Green Customer Satisfaction : Green products have a positive and significant impact on green customer satisfaction. (2) The Influence of Green Price on Green Customer Satisfaction: Green pricing has a positive and significant effect on customer satisfaction. (3)The Influence of Green Place on Green Customer Satisfaction: Green place positively and significantly influences green customer satisfaction. (4) The Influence of Green Promotion on Green Customer Satisfaction:Green promotion has a positive and significant impact on green customer satisfaction(5) The Influence of Green Product on Green Customer Loyalty: Green products have a positive and significant impact on green customer loyalty. (6) The Influence of Green Price on Green Customer Loyalty: Green pricing does not directly have a significant impact on customer loyalty. (7) The Influence of Green Place on Green Customer Loyalty: Green place not have a direct significant impact on customer loyalty. (8)The Influence of Green Promotion on Green Customer Loyalty :Green promotion has a positive and significant impact on green customer loyalty. (9) The Influence of Green Customer Satisfaction on Green Customer Loyalty: Green customer satisfaction has a positive and significant influence on green customer loyalty. It is hoped that this research can contribute by providing insights and knowledge regarding the influence of the green marketing mix 4Ps on green customer loyalty within the field of marketing, especially in the context of green marketing. This study is expected to be beneficial for marketing practitioners, particularly in providing information on the application of the green marketing mix 4Ps towards green customer loyalty.
The Influence of Observational Learning on Consumer Purchase Intention is Mediated by Perceived Message Authenticity and Consumer Attitudes Putra, Annafa Nandhira; Soepatini, S
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5382

Abstract

Purpose: The purpose of this research is to test the hypothesis that has been established by testing the relationship between variables using a numerical approach, namely to find out how observational learning influences purchase intentions through perceptions of message authenticity and consumer attitudes. Methodology: The Hair formula was used to calculate the number of samples so that 132 respondents were obtained. Data was obtained directly from filling out online questionnaires from respondents who met the research sample criteria. Data analysis was carried out using Structural Equation Modeling (SEM) using the Partial Least Square (PLS) model evaluation with the SmartPLS 3 software application program. Results: The research results showed the positive influence of observational learning on consumer attitudes and perceived message authenticity. Furthermore, it shows a positive correlation between observational learning and purchase intention. The research results also show a good correlation between perceived message authenticity and consumer attitudes towards purchase intentions. Applications/Originality/Value: By using influencers' roles, businesses can better shape consumers' purchase intentions. This demonstrates the clear relationship between observational learning and customer purchase intentions. Employing influencers with skill in product promotion will strengthen the bond between the influencer and the product, increasing the likelihood that customers will make a purchase.
Co-Authors Aan Sofyan Agus Nugroho, Agus Aini, Lola Khurul Alditia, Fariz Andira Ayu Pradisty Angellia, Anggi Anggraini, Fera Anton Agus Setyawan Astuti, Nur Andri Fitri Widi Ayu Nanda Amalia Az-zahra, Nabiilah Aprilia Berliana Widyaningrum Choirunnisa, Bella A. Diana Setiawati Didi Junaedi Dina, Jihan Farah Edy Purwo Saputra Elsa Putri Mistya Wardani Eni Setyowati Eni Setyowati Enno Haya Gladya Naranta Fakhirah Febriana Putri Fari Adi Prasetya Fenolychia, Devie Firda Rayyantika Hari Wujoso Haszmi Alfateh Ihwan Susila Imronudin Imronudin Intan Diah Maharamah Isthiqomah, Monica Riskiana Nur Jati Waskito Kayla Farriel Devara Kholifah Putrikurnia Azhari Kussudyarsana Kussudyarsana Kusuma Prihayudha, Enggar Ladyaningtin, Keysya Puspita Liana Mangifera Liyana, Putri Lola Khurul Aini M. Nasir Maimun, Muhammad Halim Marsha Diva Saputri Mar’i Muhammad, Mirza Mirzam Arqy Ahmadi Moechammad Nasir Moh fahmi Johan Syah Muhammad Farhan Muhtadi Muhtadi Munajat Tri Nugroho Muzakar Isa Ningrum, Ameylia Daniek Setiya Novel Idris Abas Novita Umi Choirunnisa Nugroho, Alfian Bhakti Nur Achmad Nurhidayat Nurhidayat Prabandaru, Rahardian Mohamad Akbar Ario Hanung Pravyana, Kanishka Putra , Bintang Kharisma Putra, Annafa Nandhira Putri, Fakhirah Febriana Rahayuningsih, Nadia Rahmawati Rayyantika, Firda Rika Yuliana, Rika Rini Kuswati Rino Vrasica Robbani, M. Habiburrohman RR. Ella Evrita Hestiandari Sari, Pertapa Selvy Dian Nita Sirda, Sirda Stiyo, Anang Tri Suranto Suranto Suryandari , Rullynta Siska Syamsudin Syamsudin Vrasica, Rino Wahyuddin, M. Wardani, Elsa Putri Mistya Wardani, Rezki Widada Widada Wiyadi , Wiyadi Wiyadi, W Wiyaning Putri, Angie Yusnara, Rendy Indra Zulfa Irawati, Zulfa Zulfiani Ayu Astutik