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Febrian Huamaidi Sukmana
Universitas Nahdlatul Wathan Mataram
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Valid Jurnal Ilmiah

 1 
PENGARUH PERSEPSI RISIKO, VARIASI, KUALITAS DAN HARGA PRODUK TERHADAP SIKAP KONSUMEN Febrian Humaidi Sukmana
Valid: Jurnal Ilmiah Vol 15 No 1 (2018)
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

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Abstract

The phenomena of the used clothes trade nowadays are getting more attracting. Proven by the increasing number of spots offering various kinds of used clothes, one of it is Karang Sukun used clothes market, located in the heart of Mataram city. The aim of this research is to find out the influence of customer perception related to risk, variation, quality and price of the product toward the preference of used clothes customer. To be more specific, there are four hypotheses aimed to be proven through quantitative approach. Analysis method applied in this research is double linear regression (using SPSS 16.0 for windows as data managing tool). According to data analysis result, it concluded that: first, customer perception variables that consist of perception on risk, product variation, quality and price of the product are equally (simultaneously) influencing the preference of used clothes customer. Second, partially (each free variable/ customer perception) as proposed in hypothesis formulation, provides evidence that the hypothesis are supported by managed and analyzed data, in other words, all of the formatted hypothesis in this research is statistically unrejectable. Third, customer perception on quality of the product is dominantly influencing the preference of used clothes customer.
Mengungkap Persepsi Masyarakat tentang Pengalaman Layanan Kesehatan di Rumah Sakit Pemerintah Menggunakan Ulasan Online Abdurrazak; Sukmana, Febrian Humaidi; Lalu Moh. Nazar Fajri; Sri Maryanti
Valid: Jurnal Ilmiah Vol. 21 No. 2 (2024): Valid Jurnal Ilmiah - Edisi Januari-Juni 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

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Abstract

This research examines user reviews on Google Maps concerning the services of the Regional General Hospital (RSUD) in the West Nusa Tenggara Province (NTB). The research focuses on identifying rating patterns and predominant themes emerging within the reviews, as well as analyzing the differences in review length across different star ratings. Data were extracted from 112 reviews, ranging from 1 to 5 star ratings. A content analysis method was employed to categorize reviews based on themes and the assigned star ratings. Results indicate that reviews with 4 to 5 star ratings tend to be positive and elaborate on satisfying experiences, particularly in relation to friendly medical services and a comfortable environment. Conversely, low-rated reviews tend to be negative, primarily concerning poor services and inadequate facilities. The analysis of review length reveals significant variation among star ratings, with 1 star ratings yielding the longest reviews characterized by narratives abundant in disappointment and grievances. These findings underscore the significance of professional service and quality facilities in cultivating a positive user experience within hospital settings.
Co-Authors Abdurrazak Ahmat Setiawan Andrayana, Gina Artami, Ida Ayu Ketut Dayani, Rahman Dwi Martini Eka Mayani Eka Putri, Sinta Widhayani Faezal Faezal Fajri, Lalu Moh. Nazar Hamdi Hamdi I Gusti Agung Arista Pradnyani I Gusti Agung Arista Pradnyani, I Gusti Agung Arista I Gusti Ayu Oka Netrawati Ihwandi Ihwandi Khairunnisah, Noni Antika Kisman Kisman Meysahrani, Winia Netrawati, I Gusti Ayu Oka Rahayu, Nila Rispawati, Dewi Septiani, Emilia Sri Maryanti Sri Maryanti Sri Maryanti Sri Maryanti Suharti Suharti Suprayanti Martia Dewi, Suprayanti Martia Wiliyani, Siti