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All Journal JEES (Journal of English Educators Society) Jurnal Dimensi Pendidikan dan Pembelajaran Linguista: Jurnal Ilmiah Bahasa, Sastra, dan Pembelajarannya Journal of English Education, Linguistic and Literature MAJAMATH: Jurnal Matematika dan Pendidikan Matematika Jurnal Inovasi Ilmu Sosial dan Politik PANYONARA: Journal of English Education SELL (Scope of English Language Teaching, Linguistics, and Literature) Journal Jurnal Abdidas Madaniya Jurnal Pengabdian UNDIKMA ENGLISH FRANCA : Academic Journal of English Language and Education Jo-ELT (Journal of English Language Teaching) Fakultas Pendidikan Bahasa dan Seni Program Studi Pendidikan Bahasa Inggris IKIP JOLLT Journal of Languages and Language Teaching Jurnal Abdi Masyarakat Indonesia Indonesian Journal of English Teaching Journal of Language and Literature Studies Kreativitas Pada Pengabdian Masyarakat (Krepa) UTAMA: Jurnal Pariwisata Prima SELL (Scope of English Language Teaching, Linguistics, and Literature) Journal Alamtana
Rusmawan, Putu Ngurah
Politeknik Negeri Banyuwangi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Journal : JOLLT Journal of Languages and Language Teaching

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Enhancing English Communication Competence for Tourism Professionals and Students in Banyuwangi: A Phenomenological Study Rusmawan, Putu Ngurah; Kanom, Kanom; Setianingsih, Tri; Kamarudin, Kamarudin
Journal of Languages and Language Teaching Vol. 13 No. 3 (2025): July
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jollt.v13i3.15142

Abstract

The study aimed to explore the essential competencies of hospitality professional and the vocational students in communication skills needed to effectively interact with tourists from diverse cultural backgrounds and enhance their overall travel experience. This study used a qualitative phenomenological approach. The data was collected through in-depth interviews, with tourism student, professional industry worker, and practitioner tourism industry in Banyuwangi, participatory observations which conducted across tourist spots and documentation. A comprehensive analysis of relevant educational resources and industry-specific documents were employed in this study. Findings reveal a significant gap between theoretical instruction and practical application in English real tourism industry workforce setting, which affects confidence and communication skills among tourism workers. It emphasizes the necessity of collaborative frameworks between educational institutions and tourism enterprises to align training with dynamic industry demands. These findings provide valuable insights for curriculum improvement and training initiatives to enhance the global competitiveness of tourism professionals, especially in communication skills.
Co-Authors adi wijaya, Jemi Cahya Auda Nuril Zalzilah Auda Nuril Zazilah Ayu Wanda Febrian, Ayu Wanda Darmawan, Randhi Nanang DWI WIJAYANTI Ely Trianasari I Putu Sudhyana Mecha Jemi Cahya Adi Wijaya Kamarudin Kamarudin Kanom, Kanom Muhamad Ari Perdana Muhamad Ari Perdana Ninik Sri Rahayu Wilujeng NURHALIMAH Perdana, Muhamad Ari Rochmad Eko Rochmad Eko Prasetyaning Utomo Setianingsih, Tri Toni Ari Wibowo Tyas, Inno Cahyaning